Customer Service Officer

6 months ago

Woodville, Australia SMAART Recruitment Full time

Monday to Friday, 8am-4pm working hours
- Western suburbs and FREE onsite parking
- Competitive remuneration package of $70,000 + super + bonuses

**The Position**

We are searching for a dedicated Customer Service Representative with a passion for delivering a first-class customer experience. As the first point of contact, face and voice of the business you will be servicing all new and existing customers, some of whom are the biggest brands in the building industry. Reporting directly to the National Customer Service Manager your will be responsible for quotations, stock availability, logistic enquires, basic reception and processing orders. Additionally, you will also be required to promptly problem solve and maintain customer records to ensure all sales opportunities are closed.

**Benefits**:

- Competitive salary of $70,000 + super + company bonus paid quarterly.
- Monday - Friday 8am to 4pm Enabling a healthy work-life balance, suitable for school pickup or after work commitments.
- Clear pathways for career progression within the company, including the potential for national roles across the company.
- Supportive work environment with experienced team members providing guidance and mentorship.
- Employee-exclusive free on-site parking
- A small and loyal team who have been working together for over 5 years
- Located in Adelaide’s Western suburbs

**Company & Culture**:
In this role you will be working for an Internationally recognised market leader in the infrastructure space. They are known for their top-quality products and are a well-established and reputable organisation. This company cater to a diverse range of industries including commercial construction, infrastructure projects, and residential buildings. You’ll be immersed in a culture that fosters collaboration and team work to deliver sales and development outcomes.

**About you**:

- A customer centric mindset with the ability to uphold positive business relationships.
- Possess a high level of business acumen including communication both written and verbal.
- Prior experience using SAP or a similar ERP will be highly regarded but not essential.
- An outside of the box thinker who loves to problem solve for customer satisfaction.
- Sound knowledge of Australia’s geography as this company ships their products nationally.

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