Technical Support Officer, Clerk Grade 5/6

4 weeks ago

Sydney, Australia NSW Ombudsman Full time

**Act for fairness and integrity***

**Vacancy**:Technical Support Officer, Clerk Grade 5/6 - Corporate Services Branch
**Location**: Sydney CBD with hybrid and flexible working options.
**Employment**: 6 month temporary contract
**Salary Range**: Up to $115,797. Package includes salary ($93,295 - $102,941), employer's contribution to superannuation and annual leave loading

**About the NSW Ombudsman**

Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.

We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.

Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport - to name a few

We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

**The Role**

The Technical Support Officer provides broad-ranging Tier 1 and 2 support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity across the organisation’s ICT environment.

**A**bout you**

You will:

- Provide excellent customer service to internal staff and new users across the organisation resolving ICT technical issues.
- Be able to balance competing tasks, including project work and service desk responsibilities.
- Provide timely and relevant advice to leadership regarding emerging topics or issues.
- Utilise previous experience working on an ICT service desk to manage onsite, cloud, hybrid network and end user computing environments.

**What can we offer?**
- Competitive salary and future growth opportunities within NSW Ombudsman
- Flexibility and the capacity to work in a hybrid way
- Work life balance with a 35-hour work week
- Close to public transport - office is adjacent to Town Hall Train Station
- Great team environment and culture

**Notes**:

- CV outlining your skills, knowledge, and experience as relevant to this role.
- The assessment process will be conducted by a standard panel assessment process.
- A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
- All temporary roles may have the opportunity for ongoing employment.

**Additional Information is available at the following links.**

Role Description
NSW Ombudsman Website

**Closing date**: 11:59PM Wednesday 12 June 2024

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