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Technical Support Officer
4 months ago
The State Insurance Regulatory Authority (SIRA) is looking a Technical Support Officer to join our team
**Benefits**:
- Fantastic ongoing clerk grade 5/6 opportunity.
- Salary range: $89,707 - $98,982 base per annum plus super, commensurate with experience.
- Genuinely flexible working arrangements.
- State of the art offices.
- Wellbeing programs and resources available.
- Excellent career development and learning development opportunities.
**About Us**:
This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW.
You will be joining the recently established Digital Team, the team is central to?SIRA’s 2025 priority of becoming an intelligence-led, risk-based regulator that will deliver improved outcomes for the people of NSW.
This role sits specifically in our Operational Platforms Team within the Customer, Data & Delivery Directorate.
SIRA is at the forefront of digital regulation, you will be working with the world leading NSW Data Analytics Centre and the NSW Department of Customer Service to deliver digital capabilities to our staff and customers.
Understand more about SIRA - here.
**Your responsibilities will include**:
- Collaborate with colleagues and stakeholders across the business.
- Support the operational maintenance of the Authority’s ICT environment.
- Provide a point of contact support to end users, including guidance, creating training documentation and advice where applicable.
- Troubleshoot technically complex issues and requests and either resolve where possible or escalate.
- Implement minor enhancements in collaboration with the business and appropriate resources.
- Involvement in new & ongoing projects across the business.
**About you**:
- An analytical thinker who can think outside the box to solve complex problems.
- A flexible worker who can adjust their capabilities to suit a variety of stakeholders.
- Thrives around people, working towards collaborative relationships with internal and external stakeholders.
- 2-5 years' experience in a L1 support role.
- Experience in incident and problem management.
- Team player is a must.
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you
**Closing date: Friday 18 August at 9.59pm**
**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.?
Salary Grade 5/6, with the base salary for this role starting at $89707 base plus superannuation
**Working at Department of Customer Service**
The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our Careers site to find out what it means to work for us.
**You Belong Here**
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.
**For more information, please visit**
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