Aps6 Complaints Officer fa0123

4 weeks ago

Sydney Central Business District, Australia DFP Recruitment Services Full time

**Job description**:

- **Federal government opportunity in the Sydney CBD**:

- ** 12 Month Contract with possibility of extension**:

- **$62 - $65 per hour + super**

**The Role**:
Complaints Officers work with people receiving services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care.

**Responsibilities may include but are not limited to**:

- Working with complainants, people receiving care and approved providers to identify concerns and develop options to achieve resolution
- Managing calls in a telephone intake setting, which can include handling difficult conversations
- Identifying, escalating and managing risks
- Using a range of complaint resolution techniques including early resolution, service provider resolution, conciliation and investigation
- Preparing detailed reports, correspondence and recommendations
- Developing positive and collaborative working relationships with team members and internal and external stakeholders
- Contributing to the priorities of a team and effectively managing individual caseloads.
- Experience in aged care or clinical experience is highly desirable but not mandatory, as we have a well-developed orientation program to support the right people to excel in this role.
- Demonstrated analytical and problem-solving skills, including the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and to use specialist advice when needed
- Excellent written communication skills including the ability to write comprehensive evidence-based recommendations and reasons for decisions
- Capacity to work in a busy environment with demonstrated skills in time management, working with competing priorities and ability to prioritise and manage a case load
- Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture

**To Apply**:
To be eligible it is essential that applicants hold
**Australian Citizenship**.

If you are interested in this role, please upload your current MS Word formatted CV to APPLY NOW or call Karen on 02 9200 3677 for more information.

Note: You may be required to provide evidence of your COVID-19 vaccination status.

  • Aps6 Complaints Officer fa0123

    2 weeks ago

    Sydney CBD, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Federal government opportunity in the Sydney CBD: 12 Month Contract with possibility of extension:- $62 - $65 per hour + superThe Role:Complaints Officers work with people receiving services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care.Responsibilities may...

  • Aps6 Secretariat Officer

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    12-month contract | APS6 | Secretariat | EA | Hybrid Working Arrangements | Sydney CBD **Your new company** This independent statutory authority, established by the Australian Federal Government, is seeking an APS6 Secretariat Officers to join them for a 12-month period. **Your new role** The Secretariat Support Officer will provide high-level...

  • Aps6 Project Officer

    4 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    Experienced APS6 Project Officer required for a 12-month assignment with a leading Federal Government Agency. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting...

  • Aps6 Project Officer

    4 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    Experienced APS6 Project Officer required for a 12-month assignment with a leading Federal Government Agency. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting...

  • Aps5 Complaints Officer

    4 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    Experienced APS5 Complaints Officer required for a 12-month assignment based in Chermside. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity has been made...

  • Aps5 Complaints Officer

    1 week ago

    Brisbane Central Business District, Australia HAYS Full time

    Great opportunity with someone experienced in handling complaints to join Federal Government organisation. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity...

  • Aps6 Project Coordinator

    2 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    APS6 Project Coordinator required for a 6+ month assignment based in Brisbane CBD. **Your new company** Hays has partnered with a Federal Government organisation responsible for protecting and enhancing the safety, health, well-being and quality of life of people receiving aged care. We are currently seeking an experienced APS6 Project Coordinator to join...

  • Aps5 & Aps6 Procurement Officer

    4 weeks ago

    Brisbane Central Business District, Australia Chandler Macleod Full time

    **About the Company**: Government department tasked with making life easier, accessible and equitable for thousands of individuals and families across Australia. **About the role**: The purpose of this role is to coordinate procurement functions as well as perform, procedural, clerical, administrative and operational tasks that support and contribute to the...

  • Aps6 Project Officer Strategy and Innovation

    4 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    APS6 level | 12-month contract | Sydney CBD | Hybrid Working Arrangements | $58 - $65 per hour **Your new company** This Federal Government agency leads national improvements in healthcare safety and quality. **Your new role** This position will undertake project management activities including project planning, conducting research, reviewing and...

  • Aps5 & Aps6 Procurement Officer

    2 weeks ago

    Brisbane central business district, Queensland, Australia Chandler Macleod Full time

    About the Company:Government department tasked with making life easier, accessible and equitable for thousands of individuals and families across Australia.About the role:The purpose of this role is to coordinate procurement functions as well as perform, procedural, clerical, administrative and operational tasks that support and contribute to the agency....

  • Aps6 Program Support

    3 weeks ago

    Sydney Central Business District, Australia DFP Recruitment Services Full time

    **Job description**: - **Federal Government opportunities in Charlestown and Surry Hills**: - ** 18-month contract with possibility of extension**: - ** $58.50 per hour + super** The APS6 Program Support Officer will provide detailed professional, operational support and advice that will enable Service Delivery to perform to a high standard and deliver...

  • Complaints Officer

    2 weeks ago

    Sydney, New South Wales, Australia Hawksworth Full time

    Complaints Officer | Superannuation Services | Financial Services Initial 4 week contract with a view to be extended | Excellent daily rates Sydney or MelbourneHawksworth have partnered with a major Financial to on-board aComplaints Officer. This is aninitial 4 week contract with a view to be extended. The role could be based inSydney or MelbourneThis role...

  • Manager, Complaints Operations, Investigations

    2 months ago

    Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

    **The Health Care Complaints Commission is looking for a Manager, Complaint Operations, Investigations** - Sydney CBD location - Ongoing, full-time - Clerk Grade 11/12 - Package includes salary (from $134,411 - $155,445) plus superannuation and annual leave loading **Are you or someone you know looking for a change in 2024 and answers yes to the following...

  • Complaints Officer

    7 days ago

    Norwest Business Park, Australia Kennedy Reid Full time

    Leading player in the automotive services sector! - Complaints & escalation handling! - Contract position with the view to extend, or go permanent! **The Company** Our client are a global automotive organisation and have an exceptional reputation in the market. Employing over 1,200 team members across Australia and New Zealand, be apart of a global...

  • Manager, Complaints Operations, Investigations

    4 weeks ago

    Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

    **Manager, Complaints Operations, Investigations** - Sydney CBD location - Ongoing, full-time - Clerk Grade 11/12 - Package includes salary (from $134,411 - $155,445) plus superannuation and annual leave loading. Are you or someone you know looking for a change in 2023 and answers yes to the following questions? Are you excellent at managing a team of...

  • Manager, Complaints Operations, Investigations

    2 months ago

    Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

    **Manager, Complaints Operations, Investigations** - Sydney CBD location - Ongoing, full-time - Clerk Grade 11/12 - Package includes salary (from $134,411 - $155,445) plus superannuation and annual leave loading. Are you or someone you know looking for a change in 2023 and answers yes to the following questions? Are you excellent at managing a team of...

  • Aps4 Complaints Officer

    3 weeks ago

    Sydney, Australia HAYS Full time

    12-month contract | Sydney CBD | $45 - $48 per hour | Multiple roles available | Hybrid **Your new company** The federal government organisation is seeking multiple APS4 Complaints Officers to join their team for a 12-month contract. They are seeking people who can listen to people, analyse the information they provide and decide the best next steps. The...

  • Complaints Officer

    2 weeks ago

    Norwest Business Park, Australia Kennedy Reid Full time

    Leading player in the automotive services sector Complaints & escalation handling Contract position with the view to extend, or go permanentThe CompanyOur client are a global automotive organisation and have an exceptional reputation in the market. Employing over 1,200 team members across Australia and New Zealand, be apart of a global company.The RolePart...

  • Complaints Officer APS5

    2 months ago

    Sydney, Australia Flexhive Full time

    APS5 Complaint Officer roles Locations- Canberra, Sydney, Brisbane and Melbourne 6 month contracts with the view to extend $55 per hour + super About the role We are seeking to recruit candidates with a strong complaints background, with experience and/or the ability to complete duties against the following; Assessing and monitoring complaints and other...

  • Complaints Officer APS5

    4 weeks ago

    Sydney, Australia Flexhive Full time

    APS5 Complaint Officer roles Locations- Canberra, Sydney, Brisbane and Melbourne 6 month contracts with the view to extend $55 per hour + super About the role We are seeking to recruit candidates with a strong complaints background, with experience and/or the ability to complete duties against the following; Assessing and monitoring complaints and other...