Manager, Complaints Operations, Investigations

2 months ago

Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

**Manager, Complaints Operations, Investigations**
- Sydney CBD location
- Ongoing, full-time
- Clerk Grade 11/12 - Package includes salary (from $134,411 - $155,445) plus superannuation and annual leave loading.

Are you or someone you know looking for a change in 2023 and answers yes to the following questions?

Are you excellent at managing a team of people and helping them to drive key investigative outcomes?

Are you passionate about driving an integrated and collaborative culture?

The Health Care Complaints Commission (HCCC) has an exciting ongoing opportunity in our leadership team to join the Complaints Operations division, managing one of the Investigations teams.

**What will you receive in return?**?
- Fantastic ongoing Clerk 11/12 opportunity??
- Salary range $134,411 - $155,445 plus superannuation and annual leave loading?
- Flexible working arrangements (including but not limited to a hybrid work from home/office model, flexible start and finish times and accrual of flex leave) ?
- Great Office location, Sydney CBD, close to Surry Hills and walking distance from Central station?
- Access to our wellbeing initiatives such as Fitness Passport, Headspace subscription and more
- Access to unique growth and development opportunities, including access to over 17,700 online LinkedIn Learning courses.

**ABOUT THE HCCC**

The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 1993) that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.

To learn more about the HCCC, please view our website here.

**ABOUT THE ROLE**

The Complaints Operations division is made of 2 branches - Assessments and Investigations, each with 3-4 managers. The managers in both branches are responsible for leading and managing one of the Assessments or Investigation teams to deliver high quality and timely assessment and investigations of complaints, consistent with the Commission’s obligations under the Health Care Complaints Act (the HCC Act).

To learn more about the position, please view the Role Description Here.

**About you**:

- Experience managing a team in a complex and high-volume environment with many competing demands and priorities to manage.
- Ability to drive adherence to timeliness and quality standards.
- Strong communication skills to build strong culture within a team and in dealing with complainants and providers and in highly sensitive and complex matters.
- A high level of personal resilience.

**HOW TO APPLY**
- Current resume / curriculum vitae (CV) (maximum 5 pages).
- Cover letter outlining your relevant skills and experience and whether there is a preference for a manager role within the Investigations or Assessments branch (maximum 1 page).

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 12 months.

The successful applicant will be required to complete a Background Verification Check.

**Closing Date**:Friday, 16 June 2023**

**ESSENTIAL REQUIREMENTS**

The HCCC has a unique and critical part to play in maintaining the integrity of the NSW health system. As such, it is an essential requirement that all prospective employees are able to carry out their duties in an honest and consistent way, with uncompromising adherence to strong moral and ethical principles and values.

**ADDITIONAL INFORMATION

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