![HAYS](https://media.trabajo.org/img/noimg.jpg)
Aps5 Complaints Officer
3 weeks ago
Experienced APS5 Complaints Officer required for a 12-month assignment based in Chermside.
**Your new company**
Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers.
An exciting opportunity has been made available for an APS5 Complaints Officer join their team for a 12-month assignment. If you are searching for a role with purpose and the ability to help others, this could be the role for you Applications close Friday 16th of June.
**Your new role**
Reporting to the EL Assistant Director Complaints, your day-to-day duties will involve:
- Considerable amount of contact with internal and external stakeholders, communicating, providing advice on and resolving complex matters.
- Manage complaints, incidents, assessing, recording, resolving, referring and following up as required.
- Effectively managing a caseload of complaints.
- Communication and service recovery with complaints and their representatives.
- Producing high-quality written communication with a range of audiences.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues.
**What you'll need to succeed**
- Strong computer literacy.
- Past experience in a similar role.
- The ability to navigate multiple software's such as the Microsoft Suite and CRM systems.
- Able to adapt communication style to a range of audiences.
- Be an Australian Citizen.
- Hold a current Blue Card.
- Hold a current Yellow card, or willing to obtain.
- The ability to pass a National Criminal History Check.
**What you'll get in return**
- Work satisfaction Having a role with a purpose and being part of a meaningful organisation.
- Full-time, Monday - Friday role. Weekends free
- Working hours of 8:30am - 5pm.
- Attractive hourly rate of $55.24 + Super.
- 12-month assignment.
- Federal Government role.
**What you need to do now**
**LHS 297508**#2785152
-
Aps5 Complaints Officer
3 days ago
Brisbane Central Business District, Australia HAYS Full timeGreat opportunity with someone experienced in handling complaints to join Federal Government organisation. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity...
-
Aps5 Complaints Officer
3 weeks ago
Brisbane, Australia HAYS Full time12-Month Contract with Reputable Federal Agency in Brisbane **Your new company**: Hays has partnered with a large Federal government statutory agency. **Your new role**: The APS5 Complaints Officer operates under limited supervision, handling moderately complex to complex tasks. The role is guided by legislation, policies, procedures, standards,...
-
Aps5 Complaints Officer
3 weeks ago
Brisbane, Australia HAYS Full time12-Month Contract with Reputable Federal Agency in Brisbane **Your new company**: Hays has partnered with a large Federal government statutory agency. **Your new role**: The APS5 Complaints Officer operates under limited supervision, handling moderately complex to complex tasks. The role is guided by legislation, policies, procedures, standards,...
-
Aps5 Complaints Officers
3 weeks ago
Brisbane, Australia Chandler Macleod Full time**Location*** - Brisbane, Queensland - **Category*** - Executive - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 11-Apr-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-159514-7 Our client is seeking to engage APS5 Complaints Officers._ - _ **_Location: MULTIPLE_**_(Canberra ACT, Penrith NSW, Paramatta NSW, Melbourne VIC,...
-
Complaints Officer
3 weeks ago
Brisbane, Australia HOBAN Recruitment Full timeHOBAN Recruitment are currently sourcing an experienced Complaints Officer (APS5 Equivalent) to work with our client, an independent statutory agency responsible for supporting Australians with disabilities and their families. Join our team and make a difference in the lives of thousands of Australians. - Location: Chermside, QLD - Duration: Up to 12 months,...
-
Aps5 Complaints Officer
3 weeks ago
Brisbane, Australia Talent International Full timeaustralia brisbane contract negotiable- **24 month contact, possibility of further extension**: - **Brisbane CBD based**: - **Work from Home options available** **About the company**: Talent International are currently partnering with an independent commission that was established to improve the quality and safety of services funded by the National...
-
Aps5 Complaints Officer
4 days ago
Brisbane, Australia Talent International Full timeaustralia brisbane contract up to au$55.24 per hour- **12 month contract, opportunity to extend.**: - **Chermside based**: - **Work from home options available, 2 - 3 days per week** **About the company**: Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see...
-
Aps5 & 6 Complaints Officers
2 days ago
Brisbane, Australia HAYS Full timeMultiple positions available | 12 month contracts | North Brisbane location **Your new company** Hays has partnered with a Federal Government Agency that provides funding and support to help eligible Australians achieve an improved quality of life through facilitating access to services within their community. On offer are multiple APS5 and APS6 positions...
-
Aps5 Planner
3 weeks ago
Brisbane Central Business District, Australia HAYS Full timeGreat opportunity for an experienced APS5 Planner to join a reputable organisation based in Brisbane CBD. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity...
-
Complaints Officer
1 week ago
Brisbane Northern Suburbs, Australia HOBAN Recruitment Full timeJoin Our Team as an APS5 Equivalent Complaints Officer in Chermside, Brisbane Make a Difference in Complaints Resolution, Engage with Diverse Audiences, and Contribute to the Success of a Federal Government Agency. APS5 Equivalent $55 + p/h + super Located in Chermside, Brisbane QLD Up to 12 month casual assignment, possibility of an extension, pending...
-
Aps5 Quality Officer
4 weeks ago
Brisbane Central Business District, Australia HAYS Full timeAPS5 Quality Officer required for a large organisation located in Brisbane CBD. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. We are currently recruiting for an APS5 Quality...
-
Aps5 Internal Review Officer
4 weeks ago
Brisbane Central Business District, Australia HAYS Full timeAPS5 Internal Review Officer required for a 12-month assignment. **Your new company** Hays has partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity has been made available for an APS5...
-
Aps5 Internal Review Officer
14 minutes ago
Brisbane Central Business District, Australia HAYS Full timeAPS5 Internal Review Officer required for a 12-month assignment. **Your new company** Hays has partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity has been made available for an APS5...
-
Aps5 Case Management Support
4 weeks ago
Brisbane Central Business District, Australia HAYS Full timeExperienced APS5 Case Management Support required for a 12-month assignment based in Brisbane CBD. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. We are currently seeking an APS5...
-
Aps5 Case Management Support
20 hours ago
Brisbane Central Business District, Australia HAYS Full timeExperienced APS5 Case Management Support required for a 12-month assignment based in Brisbane CBD. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. We are currently seeking an APS5...
-
Complaints Officer
1 week ago
Brisbane, Queensland, Australia HOBAN Recruitment Full timeHOBAN Recruitment are currently sourcing an experienced Complaints Officer (APS5 Equivalent) to work with our client, an independent statutory agency responsible for supporting Australians with disabilities and their families. Join our team and make a difference in the lives of thousands of Australians. Location: Chermside, QLD Duration: Up to 12 months,...
-
Aps5 Delivery and Engagement Officer
4 days ago
Brisbane Central Business District, Australia HAYS Full timeExperienced APS5 Delivery and Engagement Officer required for a 6+ month assignment, based in Brisbane CBD. **Your new company** Hays has partnered with a Federal Government organisation that aims to enable access to quality skills, training, and employment to support Australians find secure work in fair productive and safe workplaces. We are currently...
-
Aps5 Project Support Officer
3 weeks ago
Brisbane Central Business District, Australia HAYS Full timeExperienced APS5 Project Support Officer required for a 12-month assignment based in Brisbane CBD. **Your new company** Hays has partnered with a Federal Government Department that aims to improve health outcomes for all Australians through the delivery of national digital health services. We are currently seeking an experienced APS5 Project Support...
-
Aps5 Case Management Support
1 week ago
Brisbane Central Business District, Australia HAYS Full timeGreat opportunity for an experienced APS5 Case Manager to join a reputable Federal Government Department **Your new company** **Your new role** moderately complex to complex enquiries. Day-to-day duties include: - Researching and drafting responses for complaints, Ministerial and other documents as required. - Analysing and assessing AAT Applications...
-
Aps5 Project Officer
4 days ago
Sydney Central Business District, Australia HAYS Full timeAPS5 | Non - ongoing | Sydney and Canberra | Multiple Positions available **Your new company** This Federal Government organisation, which aims to reduce the impact of cancer, is seeking multiple APS5 Project Officer positions to join their team on a 6-month non - ongoing contract basis. **Your new role** Exciting and rewarding APS5 opportunities are...