Customer Support Consultant

2 weeks ago


Melbourne, Australia Startek Full time

Start Date: Thursday 16th February 2023 - Mulitple positions up for grabs
- Temp role (2-3 weeks) working in our William Street Office - Opportunity to move onto a fulltime contract with one of our clients
- Rotating Roster: Monday to Saturday, 9:00am to 6:00pm

**The role we want to fill**
We are currently recruiting Customer Support Consultants to join our call centre, representing a major retailer of electrical and white goods with retail outlets located across the country.

As a Customer Support Consultant you will be speaking to 'premium service' retail customers. The role will be a mix of Inbound calls and live chat. The scope of work is wide and you will have the support required to deliver exceptional customer service. We see you as the voice of the company and want you to delight our customers whilst provide a 'One Stop' seamless service, taking ownership on every call to achieve the best possible outcome.

**Details you need to know**:

- Start Date**: Thursday 16th February 2023**:

- Work from our CBD William Street Office.
- Rotating Roster**:Monday to Saturday, 9:00am to 6:00pm**:

- 2-3 week casual contract with a potential to be extended or offered a fixed term 12 month contract with Startek Australia
- Casual Pay Rate**:$30.95 p/hr **+ super

**About You**:

- A true passion for exceeding customer's expectations
- Exceptional verbal & written communication skills
- Active listening skills with the ability to empathise
- Excellent time management skills and cool under pressure
- Ability to negotiate positive outcomes for customers
- Great attention to detail

**What you’ll Get in Return**
- Work with a large respected retail client
- Opportunity to get established with a leading global organisation
- Exciting Reward & Recognition program that run fun activities and awards
- Our own Social Club + much more

**Who we are at Startek**
Startek is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Present in 13 countries, Startek has more than 43,000 CX experts servicing clients across a range of industries, including Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.

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