Customer Care Consultants

2 months ago

Melbourne City Centre, Australia DFP Recruitment Services Full time

**Job description**:
**_Do you want the opportunity providing exceptional customer service working on a special project giving back to the community?_**

At Belong, our customers are at the heart of everything we do. Our mission is to create a connected future so that everyone can thrive, and that is where you come in

As a Customer Care Consultant, you use your excellent communication skills and knowledge of Belong products and services to provide an excellent customer experience to our most vulnerable customers. We are building our team for an incredibly special project and are looking for passionate experienced Customer Care Consultants who are determined to deliver exceptional service at the highest level.

Our Customer Care Consultants will be working from Head office based in the CBD. We are here to make out world more inclusive place that is reflected in our four values

**The role**
- Provide exceptional customer service responding to enquiries and assisting clients through this journey
- Working closely with key stakeholders involved in this special project supporting the broader community
- Deliver solutions uniquely designed for each of our customers
- Working in a customer centric and challenging environment, with full support from your leader
- Ability to manage and work to deadlines
- Demonstrate strong problem-solving skills.
- Must be available from Monday to Friday across the span of hours 9am - 6 pm, working across two shifts either 9am - 5pm or 10am-6pm on a rotational roster
- 6 month full time contract with the possiblity of extension

**Who we look for**
- Experience in customer service or working with vulnerable clients who are keen to learn and grow and assist the broader community.
- Strong written and verbal communication skills, allowing you to connect and develop rapport with customers
- Working closely with key stake holders involved in the project
- Ability to build genuine trust and rapport with team members
- The ability work collaboratively, professionally working across high-risk platform which requires strong resilience and adaptability
- Confidence in navigating multiple systems while talking to a customer.

**Why Belong?**
- Melbourne CBD Based role giving back to the community
- It feels great to bring people together
- Fantastic team culture
- Full training provided
- Working for an organisation 100% carbon Neutral

If you are interested in these positions do not delay Roles commence

Alternatively, please call our Mulgrave team on 03 8545 7500 for a confidential discussion.

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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