Allied Health Operations Manager

3 weeks ago

Surry Hills, Australia Therapy Connect Full time

Company Description
**Connection**, Championing **Equity **and Making an **Impact **is in our DNA - as an Allied Health professional it’s likely in yours too

**Flexibility **is also in our DNA - most of our team are part time as well as **remote**, and we know how important it is to integrate the different roles we each play in life and at work.

Want to join an organisation that is focused on growth? **We’re growing our team**, and importantly we believe in growth and learning as professionals.

**Job Description**:
We’re currently seeking an operationally focused **Subcontractor (SC) Manager **who will be responsible for leading a group of highly experienced and passionate remote subcontracting allied health practitioners. We have a large group of subcontractors and this role will work alongside another SC Manager and with (co-manage) our SC Administrator.

Some of the responsibilities of the role include
- Lead a mixed-discipline cohort of subcontractors to optimise operational performance, capacity, and utilisation, whilst also cultivating a culture of connection, appreciation and support
- Deliver against and report on operational metrics, such as daily and weekly Client Care Hours, sub-contractor utilisation and projected hours, and ensuring that client budgets are optimised
- Ensure high quality client outcomes by leading the delivery of person-centred programs, according to best practice standards and Therapy Connect’s service delivery model
- Partner with cross-functional teams to drive business systems and process change to support efficiencies and quality improvements
- In partnership with the Quality Assurance Lead, develop and implement policies, procedures and standards to ensure best practice and compliance with the NDIS
- Recruitment and retention of sub-contractors and managing the performance of the sub-contractor group.

Please note there is no clinical caseload for this role.

**Qualifications**:
Like us, you believe that access to quality healthcare is a human right. We work with NDIS clients, both adults and paediatric clients, using telehealth to deliver services, meeting our clients where they are at in every sense of the phrase. We’re able to support clients in rural and regional Australia through this evidence based model of service delivery.
- You have significant experience as an allied health professional
- You’re ready to focus on managing people and have experience doing this
- You love what you do - working with people to support and develop them to achieve their goals
- You have experience working within the NDIS and supporting individuals facing a range of challenges.
- Experience working in telehealth would be great (but it’s not essential)
- Client and people centred with a focus on building capacity
- Working with Children Check (clear)
- NDIS Screening Check (clear)

Additional Information

What We Offer
- ** Work from home** anywhere in Australia - truly integrate the different things that are important to you, with no commuting
- ** Flexibility**:

- work part time, agree times and hours that suit your needs as well as ours
- ** Growth and learning** - loads of opportunities internally to grow and develop, from webinars to communities of practice, and regular virtual get togethers
- Work with **colleagues **who are highly skilled and passionate professionals
- There’s nothing like **making a difference** and we have that opportunity every day bringing healthcare to our clients
- Strong **connections **with colleagues across Australia
- Inclusion and **belonging **is key for us at Therapy Connect - we achieve this by doubling down on connection - it’s important when we **work remotely**.

Our values are below - we’re guessing as an allied health professional yours will likely be similar. We also value the fact that we each have lives outside of our work and both are important. That’s why we’re offering the role either part time (4 days per week minimum) or full time and **flexibility **in agreeing your start and finish times.
- ** Champion equity**: Access to healthcare is a human right. So, we lead by example to ensure people with disabilities receive exceptional care. Striving for clinical excellence, changing the game, educating...and never giving up.
- ** Develop connection**: Connection doesn’t just happen. We must always be planting the seeds for vibrant relationships with our teammates and clients. We do that by looking for opportunities to share and by giving the best of ourselves.
- ** Make an impact**:We’re here to make an impact for an underserved community. So, we put our expertise to use, deliver on our promises, and hold ourselves accountable—both for our performance and the progress our clients make along the way.

You must have the legal right to work in Australia to be considered for this role

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