See more Collapse

Technical Account Manager

2 months ago

Canberra, Australia Datacom Full time

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
We are looking for a Cybersecurity professional with the drive for ensuring operational maturity, service excellence and exceeding customer expectations with a focus on Vulnerability Management.

About the Role (your why)
As Cybersecurity Technical Account Manager, you’ll manage and oversee our Government Customers vulnerability management program and tools.
You will be working within a team of passionate, innovative and engaging people who focus on building, delivering and supporting state of the art Cyber Security Solutions and you will ensure that delivery of services to our internal and external stakeholders is upheld, achieving SLA’s, meeting commercial obligations and contractual compliance.
You’ll be Canberra based and happy to be onsite with our customer approx. 2 days per week. We like to bring people together in person when we can, and we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best
Due to customer requirements, you will need to be an Australian Citizen with an NV1 Government Security Clearance (or with a current Baseline and the ability to achieve an NV1).

**What You’ll Do**:
Your will focus on ensuring the successful delivery of contracted services to our clients, in line with our master services agreements, managed service schedules, and other commercial agreements.
In addition to these key duties, you will have the opportunity to shape and implement policies, as well as review standard operating procedures for our vulnerability management program.
Mentoring junior analysts will also be an important aspect of your role, contributing to the professional development of our team.
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

**You’ll have previous experience**:

- Working for a government customer or in a highly regulated industry
- Leading or managing a team of cyber security analysts
- Defining and implementing policies and standard operating procedures for cyber security programs.
- Experience monitoring the performance of operations team’s productivity and contractual compliance, i.e., SLA achievement, aged ticket management, change management, etc.
- A customer centric approach, ensuring consistency in delivery of service.
- An understanding of Cybersecurity in an Operational or Professional Services environment.
- A background and knowledge of service delivery methodologies including ITIL and Project Management discipline would be advantageous.

**Along with the following**:

- A minimum of 5 years of experience in Cybersecurity, with at least 3 years of experience in vulnerability management
- A security certification such as CISSP, CISM, CEH, OSCP, or equivalent
- Strong knowledge of common security vulnerabilities and threats, such as the OWASP Top 10, SANS Top 25, etc
- Excellent communication, collaboration, and problem-solving skills
- Proficient use of vulnerability scanning and assessment tools such as Qualys, Tenable, and Rapid 7
- Be familiar with vulnerability management frameworks and best practices such as NIST, OWASP, CVSS, etc
- The ability to work independently, and as part of a team; and be able to work under pressure and meet deadlines.
- A Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

We have other current jobs related to this field that you can find below

  • Technical Account Manager

    2 weeks ago

    Canberra, Australia Nutanix Full time

    **Hungry, Humble, Honest, with Heart. **The Opportunity** Do you have strong expertise in virtualization, cloud services, and data center infrastructure? If so, join our Professional Services team at Nutanix as a Technical Account Manager (TAM) in Canberra (Australia) and become a trusted advisor to our valued customers, while gaining access to...

  • Technical Account Manager

    5 days ago

    Canberra, ACT, Australia Nutanix Full time

    Do you have strong expertise in virtualization, cloud services, and data center infrastructure? If so, join our Professional Services team at Nutanix as a Technical Account Manager (TAM) in Canberra (Australia) and become a trusted advisor to our valued customers, while gaining access to cross-functional teams and leadership, and enjoying the opportunity to...

  • Technical Account Manager

    5 days ago

    Canberra, ACT, Australia Nutanix Full time

    Do you have strong expertise in virtualization, cloud services, and data center infrastructure? If so, join our Professional Services team at Nutanix as a Technical Account Manager (TAM) in Canberra (Australia) and become a trusted advisor to our valued customers, while gaining access to cross-functional teams and leadership, and enjoying the opportunity to...

  • Technical Account Manager

    4 weeks ago

    Canberra, Australia Real Time Australia Full time

    Be part of a growing MSP - Career progression opportunities Solution Consultant, Virtual CIO, Virtual CTO Are you a Technical Account Manager with a solid working knowledge of MS infrastructure and cloud business technologies? Are you looking for an exciting new opportunity to drive customer outcomes and grow your career with a supportive and inclusive...

  • Technical Account Manager

    1 week ago

    Canberra, Australia Real Time Australia Full time

    Canberra 2600 - WFH & WFO - Career progression opportunities Solution Consultant, Virtual CIO, Virtual CTO - $140-180k base + super - Are you a Technical Account Manager with a solid working knowledge of MS infrastructure and cloud business technologies? - Are you looking for an exciting new opportunity to drive customer outcomes and grow your career with a...

  • Technical Account Manager

    5 days ago

    Canberra, ACT, Australia Real Time Australia Full time

    Be part of a growing MSP Career progression opportunities Solution Consultant, Virtual CIO, Virtual CTOAre you a Technical Account Manager with a solid working knowledge of MS infrastructure and cloud business technologies? Are you looking for an exciting new opportunity to drive customer outcomes and grow your career with a supportive and inclusive...

  • Technical Services Specialist

    5 days ago

    Canberra, ACT, Australia Technical Concept GmbH Full time

    We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the role:To Aligned to our customers business requirements,...

  • Technical Account Manager, Es

    5 days ago

    Canberra, ACT, Australia Amazon Full time

    Technical Account Manager, ES - APJC - ANZAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.Key job responsibilities You work backwards from your customer to define a support...

  • Technical Account Manager, Es

    5 days ago

    Canberra, ACT, Australia Amazon Full time

    Technical Account Manager, ES - APJC - ANZJob ID: | Amazon Web Services Australia Pty LtdAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.Key job responsibilitiesYou work...

  • Senior Technical Account Manager

    5 days ago

    Canberra, ACT, Australia Red Hat Asia-Pacific PTY. LTD. Full time

    About the job The Red Hat Services team is seeking an experienced and highly skilled Technical Account Manager (TAM) in Canberra, Australia. In this role, you'll work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat OpenShift Platform and Red Hat Enterprise Linux. You will build relationships...

  • Water Policy, Accounting and Technical

    2 days ago

    Canberra, Australia Murray Darling Basin Authority Full time

    Non-Ongoing - APS6: $94784 - $104,319 plus 15.4% Superannuation/EL1: $113,509 -$124,875 plus 15.4% Superannuation - Adelaide, Canberra, Goondiwindi, Griffith, Mildura, Murray-Bridge and Wodonga **Join us to shape the future of one of Australia’s greatest natural assets and protect it for future generations.** **We are seeking people who want to...

  • Senior Technical Account Manager

    4 weeks ago

    Canberra, Australia Red Hat Asia-Pacific PTY. LTD. Full time

    About the job The Red Hat Services team is seeking an experienced and highly skilled Technical Account Manager (TAM) in Canberra, Australia. In this role, you'll work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat OpenShift Platform and Red Hat Enterprise Linux. You will build relationships...

  • Senior Technical Account Manager

    3 weeks ago

    Canberra, Australia Red Hat Asia-Pacific PTY. LTD. Full time

    About the job The Red Hat Services team is seeking an experienced and highly skilled Technical Account Manager (TAM) in Canberra, Australia. In this role, you'll work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat OpenShift Platform and Red Hat Enterprise Linux. You will build relationships...

  • Technical Account Manager

    5 days ago

    Canberra, ACT, Australia Datacom Full time

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.We are looking for a Cybersecurity professional with the drive for ensuring operational maturity, service excellence and exceeding customer expectations with a focus...

  • Technical Account Manager, ES

    2 months ago

    Canberra, Australia Amazon Web Services Australia Pty Ltd Full time

    As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. Key job responsibilitiesYou work backwards from your customer to define a support strategy, deliver expert advice on AWS services...

  • Act - Account Technical Lead (Euc)

    2 months ago

    Canberra, Australia NRI Australia Full time

    **Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.** Are you an experienced IT professional with a Federal Government security clearance and a...

  • Act - Account Technical Lead (Euc)

    2 weeks ago

    Canberra, Australia NRI Australia Full time

    **Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.** Are you an experienced IT professional with a Federal Government security clearance and a...

  • Act - Account Technical Lead (Euc)

    5 days ago

    Canberra, ACT, Australia NRI Australia Full time

    ABOUT USTransformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.Are you an experienced IT professional with a Federal Government security clearance and a...

  • Act - Account Technical Lead (Euc)

    5 days ago

    Canberra, ACT, Australia NRI Australia Full time

    Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.Are you an experienced IT professional with a Federal Government security clearance and a strong...

  • Technical Sales Manager

    5 days ago

    Canberra, ACT, Australia Microsoft Full time

    An exciting opportunity exists for a Technical Sales Manager in the Federal, Defence and Intelligence Enterprise Account Team Unit. This role requires a solid understanding of business and technology strategy, change management, and a principled approach to broad digital transformation challenges and opportunities.We are looking for strong leadership and...