Technical Account Manager, ES

2 months ago

Canberra, Australia Amazon Web Services Australia Pty Ltd Full time
As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.

Key job responsibilities
You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Every day will bring new and exciting challenges on the job while you:

- Act as a single point of contact to Enterprise Accounts
- Understand your customers outcomes and business goals
- Make AWS service improvement recommendations that fit with your customer strategy and architecture
- Evaluate, analyze and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g. feature request)
- Participate in customer requested meetings (onsite or via phone)
- Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Share knowledge and innovate with some of the leading technologists around the world
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
- Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.

We are open to hiring candidates to work out of one of the following locations:

Canberra, ACT, AUS

BASIC QUALIFICATIONS


- Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.
- 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.

PREFERRED QUALIFICATIONS

- Computer Science or Math background.
- Working knowledge of software development practices and technologies
- Experience working with AWS technologies
- Background in working with Public Sector customers
- Solid understanding of technology budget management

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

  • Technical Account Manager, Es

    5 days ago

    Canberra, ACT, Australia Amazon Full time

    Technical Account Manager, ES - APJC - ANZAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.Key job responsibilities You work backwards from your customer to define a support...

  • Technical Account Manager, Es

    5 days ago

    Canberra, ACT, Australia Amazon Full time

    Technical Account Manager, ES - APJC - ANZJob ID: | Amazon Web Services Australia Pty LtdAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.Key job responsibilitiesYou work...

  • Technical Account Manager

    2 weeks ago

    Canberra, Australia Nutanix Full time

    **Hungry, Humble, Honest, with Heart. **The Opportunity** Do you have strong expertise in virtualization, cloud services, and data center infrastructure? If so, join our Professional Services team at Nutanix as a Technical Account Manager (TAM) in Canberra (Australia) and become a trusted advisor to our valued customers, while gaining access to...

  • Technical Account Manager

    5 days ago

    Canberra, ACT, Australia Nutanix Full time

    Do you have strong expertise in virtualization, cloud services, and data center infrastructure? If so, join our Professional Services team at Nutanix as a Technical Account Manager (TAM) in Canberra (Australia) and become a trusted advisor to our valued customers, while gaining access to cross-functional teams and leadership, and enjoying the opportunity to...

  • Technical Account Manager

    5 days ago

    Canberra, ACT, Australia Nutanix Full time

    Do you have strong expertise in virtualization, cloud services, and data center infrastructure? If so, join our Professional Services team at Nutanix as a Technical Account Manager (TAM) in Canberra (Australia) and become a trusted advisor to our valued customers, while gaining access to cross-functional teams and leadership, and enjoying the opportunity to...

  • Technical Account Manager

    4 weeks ago

    Canberra, Australia Real Time Australia Full time

    Be part of a growing MSP - Career progression opportunities Solution Consultant, Virtual CIO, Virtual CTO Are you a Technical Account Manager with a solid working knowledge of MS infrastructure and cloud business technologies? Are you looking for an exciting new opportunity to drive customer outcomes and grow your career with a supportive and inclusive...

  • Technical Account Manager

    1 week ago

    Canberra, Australia Real Time Australia Full time

    Canberra 2600 - WFH & WFO - Career progression opportunities Solution Consultant, Virtual CIO, Virtual CTO - $140-180k base + super - Are you a Technical Account Manager with a solid working knowledge of MS infrastructure and cloud business technologies? - Are you looking for an exciting new opportunity to drive customer outcomes and grow your career with a...

  • Technical Account Manager

    5 days ago

    Canberra, ACT, Australia Real Time Australia Full time

    Be part of a growing MSP Career progression opportunities Solution Consultant, Virtual CIO, Virtual CTOAre you a Technical Account Manager with a solid working knowledge of MS infrastructure and cloud business technologies? Are you looking for an exciting new opportunity to drive customer outcomes and grow your career with a supportive and inclusive...

  • Technical Services Specialist

    5 days ago

    Canberra, ACT, Australia Technical Concept GmbH Full time

    We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the role:To Aligned to our customers business requirements,...

  • Senior Technical Account Manager

    5 days ago

    Canberra, ACT, Australia Red Hat Asia-Pacific PTY. LTD. Full time

    About the job The Red Hat Services team is seeking an experienced and highly skilled Technical Account Manager (TAM) in Canberra, Australia. In this role, you'll work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat OpenShift Platform and Red Hat Enterprise Linux. You will build relationships...

  • Water Policy, Accounting and Technical

    2 days ago

    Canberra, Australia Murray Darling Basin Authority Full time

    Non-Ongoing - APS6: $94784 - $104,319 plus 15.4% Superannuation/EL1: $113,509 -$124,875 plus 15.4% Superannuation - Adelaide, Canberra, Goondiwindi, Griffith, Mildura, Murray-Bridge and Wodonga **Join us to shape the future of one of Australia’s greatest natural assets and protect it for future generations.** **We are seeking people who want to...

  • Senior Technical Account Manager

    4 weeks ago

    Canberra, Australia Red Hat Asia-Pacific PTY. LTD. Full time

    About the job The Red Hat Services team is seeking an experienced and highly skilled Technical Account Manager (TAM) in Canberra, Australia. In this role, you'll work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat OpenShift Platform and Red Hat Enterprise Linux. You will build relationships...

  • Senior Technical Account Manager

    3 weeks ago

    Canberra, Australia Red Hat Asia-Pacific PTY. LTD. Full time

    About the job The Red Hat Services team is seeking an experienced and highly skilled Technical Account Manager (TAM) in Canberra, Australia. In this role, you'll work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat OpenShift Platform and Red Hat Enterprise Linux. You will build relationships...

  • Technical Account Manager

    5 days ago

    Canberra, ACT, Australia Datacom Full time

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.We are looking for a Cybersecurity professional with the drive for ensuring operational maturity, service excellence and exceeding customer expectations with a focus...

  • Act - Account Technical Lead (Euc)

    2 months ago

    Canberra, Australia NRI Australia Full time

    **Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.** Are you an experienced IT professional with a Federal Government security clearance and a...

  • Act - Account Technical Lead (Euc)

    2 weeks ago

    Canberra, Australia NRI Australia Full time

    **Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.** Are you an experienced IT professional with a Federal Government security clearance and a...

  • Act - Account Technical Lead (Euc)

    5 days ago

    Canberra, ACT, Australia NRI Australia Full time

    ABOUT USTransformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.Are you an experienced IT professional with a Federal Government security clearance and a...

  • Act - Account Technical Lead (Euc)

    5 days ago

    Canberra, ACT, Australia NRI Australia Full time

    Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.Are you an experienced IT professional with a Federal Government security clearance and a strong...

  • Technical Sales Manager

    5 days ago

    Canberra, ACT, Australia Microsoft Full time

    An exciting opportunity exists for a Technical Sales Manager in the Federal, Defence and Intelligence Enterprise Account Team Unit. This role requires a solid understanding of business and technology strategy, change management, and a principled approach to broad digital transformation challenges and opportunities.We are looking for strong leadership and...

  • Technical Services Manager

    2 months ago

    Canberra, Australia Red Hat Software Full time

    About the job: The Red Hat Global Professional Services team is looking for a Consulting Services Account Specialist to join us in Sydney, Australia. In this role, you will participate in strategic account planning sessions, territory reviews, and deal-specific account calls to identify how Red Hat can increase large journey based solution wins and help...