Technical Account Manager

4 weeks ago

Canberra, Australia Real Time Australia Full time

Be part of a growing MSP
- Career progression opportunities Solution Consultant, Virtual CIO, Virtual CTO

Are you a Technical Account Manager with a solid working knowledge of MS infrastructure and cloud business technologies? Are you looking for an exciting new opportunity to drive customer outcomes and grow your career with a supportive and inclusive team?

This is an organisation who are committed to living their core values every day, including being kind, being great, building trust, and effecting change.

They strive to create a workplace where everyone loves their work and feels supported in their personal and professional growth.

In this role, you'll be responsible for retaining, optimising, and growing our customers, while introducing new technologies and optimising service delivery

What you need to be successful in this role:

- Balance of tech, commercial acumen and strong IQ/EQ for sales
- Excellent rapport building skills, ability to gain trust with customers and have a consultative approach to providing solutions
- Attitude to create and develop - be part of something that is growing, not all processes may be in place, but the support and encouragement to create and implement your ideas is
- Ambition and a drive to succeed

**Key Requirements**:

- Solid working knowledge of MS infrastructure and cloud business technologies: MS Servers, Office 365, Azure
NB: Not engineering or on the tools, you will need to be able to clearly articulate technical concepts of how, what, why and when to customers
- Commercial acumen: account management, project management, TAM, VITM, extensive stakeholder management internal and customers
- Strong presentation, attitude, and communication skills
- Experience in designing, implementing, and maintaining networks and infrastructure

**Perks**:

- Opportunity to obtain technical certifications through partnerships (with internal incentives) to excel in your career progression
- Emphasis on healthy work environment (mental, nutritional & physical) - FREE Gym and fundraising fitness events
- On Call Allowance (one week every 10 weeks) supported by a first-line concierge service trained to only escalate the priority calls to you
- Giving back to the community - this organisation donates services for NFPs

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