Manager Customer Engagement Australasia

4 weeks ago

Sydney, Australia Hilton Full time

Manager Customer Engagement Australasia - Hilton Supply Management (12 month contract)
- **Available in Sydney or WFH in Melbourne, Australia.**

Before you get started Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members

Why you'll love working for Hilton
- Access to the world's best Team Member Travel Program with highly discounted rates.
- Discounts of up to 25-50% on products and services in participating Hilton outlets.
- Comprehensive training and support for your new role.
- Access to Hilton University training, offering more than 3000 learning programs.
- Extensive range of career development opportunities.

**Culture and Benefits**
- Comprehensive training and support for your new role.
- Team member only discount global Hilton room rates.
- Discounts of up to 50% on products and services in participating Hilton outlets.
- Access to Hilton University training, offering more than 3000 learning programs.
- Career development planning opportunities.

**What will I be doing?**

Role reports to the Senior Director Customer Engagement APAC, HSM. The role will involve managing and executing all tasks to support Hilton Supply Managements business development and account management activities driving revenue back to the Hilton Worldwide Enterprise for the Australasia region.

**Duties/Responsibilities**

Account Management and Project Management Activities (50%)
- Selling and bedding in Hilton Supply Management programs to support on-going Customer Engagement activities including but not limited to new customer roll outs, new customer acquisition and traditional account management for existing clients.
- Able to effectively manage a project roll out with support from corporate teams. This includes the scheduling of tasks, completion of milestones and co-ordinating multiple stakeholders over many time zones and functions to ensure project deployment.
- Support in quarterly billing cycles including data gathering from either customers or suppliers. This will also include the production of billing statements and distribution of both statements and invoices.
- Work with internal and external stakeholders including suppliers to obtain data or spend statistics. Where required run benchmarking analytics in conjunction with the Manager Field Ops Australasia
- Producing and communicating information regularly to customers, Hilton Supply Management team and corporate stakeholders as and when needed.

Business Development Activities (30%)
- B2B sales experience across multi regions would be welcomed, ability to work between customer and supplier as a service provider.
- Create business development opportunities in region using traditional sales techniques.
- Have a strong start-up mentality and self-starting attitude as HSM enter this new region.
- Leverage internal and external relationships and resources to build a strong pipeline for the growth of HSM.
- Work effectively with the Manager Field Ops Australasia to create and curate a range of programs designed for rapid sales and revenue ramp up.
- Work with the APAC Customer Engagement team to achieve corporate KPI's and goals for Hilton Supply Management

Administrative Duties (20%)
- Communicates with team members providing relevant business information.
- Collaborates and provides general admin support to the Supply Management team, including filing, maintenance of forms and documentation.
- Produces ad-hoc Presentations for use in Customer Engagement / regional procurement team / HSM Global team.
- Attends departmental meetings pertinent to work assignments and topics of analysis.
- Assists with scheduling of meetings, bookings and conference calls including preparation of associated support materials relevant to HSM teams as required.
- Researches and responds to information requests from management.
- Ad hoc administrative and support duties
- Utilize Salesforce CRM to manage all business development and account management activities including tracking KPIs.

**What are we looking for?**
- BA/BS/bachelor's degree.
- At least 3 years' experience in project management / sales or account management roles.
- Strong analytical, writing, negotiation, and sales skills.
- Willing to learn new knowledge.
- Strong interpersonal and relation-building skills.
- Excellent written and spoken communication skills.
- Excellent numeracy and a strong working knowledge of Microsoft Excel, Word and Powerpoint.
- Travel up to 50%.

**What will it be like to work for this Hilton Brand?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill t

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