Manager Customer Engagement Australasia – Supply Management

1 week ago

Sydney, New South Wales, Australia Hilton Full time

*Available in Sydney or WFH in Melbourne, Australia.

Before you get started...Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members

Why you'll love working for Hilton

  • Access to the world's best Team Member Travel Program with highly discounted rates.
  • Discounts of up to 25-50% on products and services in participating Hilton outlets.
  • Comprehensive training and support for your new role.
  • Access to Hilton University training, offering more than 3000 learning programs.
  • Extensive range of career development opportunities.

What will I be doing?

Role reports to the Senior Director Customer Engagement APAC, HSM. The role will involve managing and executing all tasks to support Hilton Supply Managements business development and account management activities driving revenue back to the Hilton Worldwide Enterprise for the Australasia region.

Duties/Responsibilities

Account Management and Project Management Activities (50%)

· Selling and bedding in Hilton Supply Management programs to support on-going Customer Engagement activities including but not limited to new customer roll outs, new customer acquisition and traditional account management for existing clients.

· Able to effectively manage a project roll out with support from corporate teams. This includes the scheduling of tasks, completion of milestones and co-ordinating multiple stakeholders over many time zones and functions to ensure project deployment.

· Support in quarterly billing cycles including data gathering from either customers or suppliers. This will also include the production of billing statements and distribution of both statements and invoices.

· Work with internal and external stakeholders including suppliers to obtain data or spend statistics. Where required run benchmarking analytics in conjunction with the Manager Field Ops Australasia

· Producing and communicating information regularly to customers, Hilton Supply Management team and corporate stakeholders as and when needed.

Business Development Activities (30%)

· B2B sales experience across multi regions would be welcomed, ability to work between customer and supplier as a service provider.

· Create business development opportunities in region using traditional sales techniques.

· Have a strong start-up mentality and self-starting attitude as HSM enter this new region.

· Leverage internal and external relationships and resources to build a strong pipeline for the growth of HSM.

· Work effectively with the Manager Field Ops Australasia to create and curate a range of programs designed for rapid sales and revenue ramp up.

· Work with the APAC Customer Engagement team to achieve corporate KPI's and goals for Hilton Supply Management

Administrative Duties (20%)

· Communicates with team members providing relevant business information.

· Collaborates and provides general admin support to the Supply Management team, including filing, maintenance of forms and documentation.

· Produces ad-hoc Presentations for use in Customer Engagement / regional procurement team / HSM Global team.

· Attends departmental meetings pertinent to work assignments and topics of analysis.

· Assists with scheduling of meetings, bookings and conference calls including preparation of associated support materials relevant to HSM teams as required.

· Researches and responds to information requests from management.

· Ad hoc administrative and support duties

· Utilize Salesforce CRM to manage all business development and account management activities including tracking KPIs.


What are we looking for?

· BA/BS/bachelor's degree.

· At least 3 years' experience in project management / sales or account management roles.

· Strong analytical, writing, negotiation, and sales skills.

· Willing to learn new knowledge.

· Strong interpersonal and relation-building skills.

· Excellent written and spoken communication skills.

· Excellent numeracy and a strong working knowledge of Microsoft Excel, Word and Powerpoint.

· Travel up to 50%.

What will it be like to work for this Hilton Brand?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.

  • Manager Customer Engagement Australasia – Hilton Supply Management

    1 week ago

    Sydney, New South Wales, Australia Hilton - Regional Office Australasia Full time

    *Available in Sydney or WFH in Melbourne, Australia. Before you get started...Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members Why you'll love working for Hilton Access to the world's best Team Member Travel Program with highly discounted rates.Discounts of up to 25-50% on products and services in...

  • Manager Customer Engagement Australasia – Hilton Supply Management

    3 weeks ago

    Sydney, New South Wales, Australia Hilton - Regional Office Australasia Full time

    *Available in Sydney or WFH in Melbourne, Australia. Before you get started...Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members Why you'll love working for Hilton Access to the world's best Team Member Travel Program with highly discounted rates.Discounts of up to 25-50% on products and services in...

  • Supply Manager

    1 week ago

    Sydney, New South Wales, Australia Hanes Australasia Full time

    Hybrid and flexible working, health & wellbeing programs Collaborative culture with a genuine commitment to sustainability Newly created role with learn and grow opportunities Supply Manager – Bonds |NSW Are you a strategic thinker with a continuous improvement mindset? Do you thrive in a dynamic manufacturing environment? This is a key leadership role...

  • Manager Customer Engagement

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager Customer Engagement, Ongoing, SydneyThe Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual within the Customer Engagement team in ICT. The successful applicant will be supporting agencies across The Department of Customer Service. The right applicant will be a team player able to hit the ground running,...

  • Customer Engagement Manager

    1 week ago

    Sydney, New South Wales, Australia Morningstar, Inc. Full time

    Customer Engagement Manager Join a diverse community of great people who support their peers and their communities. We give our employees opportunities to grow from early career to experienced hiresand you can build a career that matters at Morningstar. We support personal and professional development through a variety of programs, including an annual...

  • Supply Chain Manager

    1 week ago

    Sydney, New South Wales, Australia Inchcape Full time

    Are you ready to take your career to the next level? Are you seeking new challenges and an opportunity for growth within Inchcape? Yes? This opportunity could be your next career moveWhat's the opportunity?An opportunity has arisen for a Supply Chain Manager to join the team.As a Supply Chain Manager you will play a pivotal role in optimising our supply...

  • Manager, Aboriginal Customer Engagement

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager, Aboriginal Customer Engagement & Policy (Aboriginal)Grade 11/12, OngoingLocation:SydneyAbout this roleDo you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW. We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the Aboriginal Outcomes Unit...

  • Customer Engagement Manager

    1 week ago

    Sydney, New South Wales, Australia Morningstar, Inc. Full time

    Join a diverse community of great people who support their peers and their communities. We give our employees opportunities to grow from early career to experienced hiresand you can build a career that matters at Morningstar. We support personal and professional development through a variety of programs, including an annual Education Stipend that you choose...

  • Supply Manager

    1 week ago

    Sydney, New South Wales, Australia Hanes Brands Inc Full time

    Hybrid and flexible working,health & wellbeing programsCollaborative culture with a genuine commitment to sustainabilityNewly created role with learn and grow opportunitiesSupply Manager – Bonds |NSWAre you a strategic thinker with a continuous improvement mindset? Do you thrive in a dynamic manufacturing environment? This is a key leadership role within...

  • Australasia Assurance

    1 week ago

    Sydney, New South Wales, Australia Arup Full time

    Do you want to make a positive impact on the world? Sustainable development is at the heart of everything we do.Seventy-five years ago, we created a home for creative thinkers seeking to solve the world's biggest challenges. Today, a collective of 16,000+ Arupians gather across the globe from 140 different countries to build a sustainable future.At Arup,...

  • Engagement Manager

    3 weeks ago

    Sydney, New South Wales, Australia Oliver Wyman Group Full time

    Transportation & Services – Operations, Engagement ManagerAbout UsOliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 5000+ professionals help clients...

  • Engagement Manager

    1 week ago

    Sydney, New South Wales, Australia Oliver Wyman Group Full time

    Transportation & Services – Operations, Engagement ManagerAbout UsOliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 5000+ professionals help clients...

  • Manager Business Engagement

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager Business Engagement, Ongoing opportunity, Sydney based and Hybrid working. Grade 11/12A rare and rewarding opportunity to make an impact delivering customer-centred government.Working across the Public Sector to drive key reform agenda items within the Life Journeys (LJ) and Government Made Easy (GME) programs of work Genuinely flexible working...

  • Head of Legal, Australasia

    1 week ago

    Sydney, New South Wales, Australia Willis Towers Watson Full time

    Head of Legal, Australasia Sydney, AUAugust 16, 2023The Head of Legal - Australasia manages the provision of legal advice and guidance on a wide range of legal matters, including contract preparation, review and negotiations; litigation; M&A activity; employment issues; and regulatory developments. The role is also expected to work and collaborate...

  • Customer Experience Ambassador

    1 week ago

    Sydney, New South Wales, Australia Transdev Australasia Full time

    If you have a specific enquiry, please email Keyword Work Type Part Time (6) Full Time (21) Casual/Vacation (1) Locations Categories Bus (13) Maintenance / Asset Management (5) Light Rail (7) Train (2) CustServ / Marketing / Communications (1) Job No:Ad-3604 Work Type:Part Time Location:Sydney Categories:CustServ / Marketing / Communications ...

  • Account Manager

    1 week ago

    Sydney, New South Wales, Australia DHL Supply Chain Full time

    About usWe are the world's leading contract logistics company and when you work with us you'll find that we value each other's differences whilst recognising individual strengths. We never forget that you make us who we are and we work hard to make sure a career with DHL is as satisfying and successful as it can be.Join a supportive work environment where...

  • Merchandise Manager

    1 week ago

    Sydney, New South Wales, Australia Hanes Australasia Full time

    Newly created role, tailored career plan, learning & development programs Health & wellbeing programs, hybrid, and flexible working Collaborative culture with a genuine commitment to sustainability and community Merchandise Manager - Berlei | Prymont Reporting in the Head of BERLEI the Merchandise Manager is responsible executing on category plans aligned...

  • Supply Chain Manager

    1 week ago

    Sydney, New South Wales, Australia Groupe Clarins Full time

    Supply Chain Manager ​ Ready to bring passion into your career? A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d'être is "making life more beautiful, passing on a more beautiful planet". Operating in more...

  • Supply Chain Coordinator

    1 week ago

    Sydney, New South Wales, Australia Opal. Full time

    Thinking Careers. Discover OpalAs part of the Nippon Paper Group, Opal is one of Australasia's leading packaging and paper companies and we employ more than 4,500 team members across our operations. We manufacture goods that you see, touch and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand...

  • Supply Chain Manager

    1 week ago

    Sydney, New South Wales, Australia Clarins Full time

    Supply Chain Manager:Ready to bring passion into your career?A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d'être_ is "making life more beautiful, passing on a more beautiful planet".Operating in more than 150...