Customer Resolution Officer

1 month ago

Melbourne City Centre, Australia Fuse Recruitment Full time

Customer Resolution Officer
- **Location**:

- Melbourne CBD - Victoria
- **Work Type**:

- Permanent
- **Salary**:

- AU$68000 - AU$69000 per annum + 11.5 super & holiday loading
- **Reference**:

- 22988
- **We are looking for experienced resolution officers to join our clients team**

You will be part of a vibrant team with an excellent culture who are passionate about delivering excellent customer service.

**Who will you be working with?**

Our client is a long service leave provider in the construction industry who were established nearly 50 years ago. They service all members of the construction industry including employers, workers, working subcontractors, working directors ad apprentices.

**Benefits to successful applicants**:

- Energetic culture and working atmosphere
- Supportive team and management
- WFH Flexibility
- Generous salary package
- 11.5% Superannuation
- Additional holiday pay

**Duties and responsibilities include**:

- Effectively engage with employers, members and legal representatives to educate on payment obligations and resolve outstanding long service leave charges through various methods, such a written and verbal correspondence
- Process a range of administrative tasks relating to the management and enforcement of employer obligations to set timeframes and minimum standards
- Effectively manage and monitor payment compliance through payment plans, extensions and negotiating payments
- Draft high quality case summaries for use in legal briefs, in accordance with the Act, Rules and provided guidelines along with policies and procedures
- Work collaboratively as part of the team in alignment with the companies values
- Perform a range of day to day administrative duties as required

**We are looking for someone with**:

- The ability to communicate, build relationships and collaborate with a diverse range and level of stakeholders
- The ability to interpret and enforce legislative compliance in a clear, concise and supportive manner
- Experience in responding to or dealing with complex situations
- Well developed verbal, listening, comprehension and written communication skills
- Prior experience working in a member centric, financial services or dispute resolution role
- Relevant qualification in the fields of business, law, compliance or customer service is desired but not essential
- At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you_
- If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role_

SCR-hazel-mcdermott

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