Resolutions Officer

5 months ago

Melbourne City Centre, Australia Department of Health Full time

Resolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with health service providers, make enquiries to identify and assess options for complaint resolution.
- A skilled, enthusiastic individual who will fit into a small statutory, regulatory environment?
- A team player who enjoys working collaboratively with others in the pursuit of team goals?
- Interested in alternative dispute resolution and influencing quality healthcare delivery?

**About us**:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

**Suitable applicants will be able to demonstrate**:
*
- Effectively deal with a caseload of complaints about health service providers through:

- promptly assessing complaints and deciding on a course of action
- conducting complaint resolutions in accordance with legislative requirements and office policies
- obtaining relevant information, analysing issues and obtaining expert opinions if warranted; and
- making clear, timely and supportable recommendations and decisions in relation to complaints.
- Use the case management system to maintain accurate and timely records, in accordance with established performance standards and the department's records, information security and privacy policies.
- Use complaint information to identify potential serious and/or systemic issues or trends arising out of complaints and escalate internally as appropriate.
- As required, contribute to the HCC's engagement and education functions, including by delivering presentations and workshops.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
- Demonstrate how the actions and outcomes of this role and work unit impact stakeholders and the HCC's ability to deliver and/or facilitate the delivery of effective services.

To learn more please click ‘Apply' to view the Position Description on the Careers.vic website.

**What we offer**:

- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

**How to apply**:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians.
Preferred applicants may be required to complete a police check and other pre-employment checks including proof of vaccination against COVID-19. Information provided will be treated in the strictest confidence, in line with our Privacy Policy.

  • Dispute Resolution Officer

    2 months ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    We are recruiting 2 ongoing and 1 fixed term Dispute Resolution Officer vacancies. About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and...

  • Resolutions Officer

    2 weeks ago

    Melbourne City Centre, Australia Department of Health Full time

    **About the role**: The Resolutions Officer manages and resolves complaints while maintaining the independence of the Mental Health and Wellbeing Commission (MHWC). This may include complaints where the person believes their rights under _the _Mental Health and Wellbeing Act 2022_ and _the Charter of Human Rights and Responsibilities_ (2006) have been...

  • Dispute Resolution Officer

    5 months ago

    Melbourne City Centre, Australia EML Full time

    **Dispute Resolution Officer**: VIC - Melbourne CBD Legal, Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer...

  • Arbitration Dispute Resolution Officer

    5 months ago

    Melbourne City Centre, Australia EML Full time

    **Arbitration Dispute Resolution Officer**: VIC - Melbourne CBD Legal, Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other...

  • Intake and Resolution Officer

    5 months ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE Reporting to the Senior Intake and Resolution Officer, the Intake and Resolution Officer will receive written and verbal notifications and complaints about Victorian disability workers. The Intake and Resolution Officer will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving complaints under...

  • Dispute Resolution Officer

    2 months ago

    Melbourne, Australia Department of Government Services Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Government Services **Salary**: $95,102 - $107,905 Occupation: Customer Service/Call Centre Reference: VG/1819902Z **We are recruiting 2 ongoing and 1 fixed term Dispute Resolution Officer vacancies.** **About us** The Department of Government Services (DGS) was established on 1...

  • Resolutions Officer

    2 weeks ago

    Melbourne, Australia Health Full time

    Location: Melbourne | CBD Job type: Full time / 28 November 2025 Organisation: Health **Salary**: $95,102 - $107,905 Occupation: Customer Service/Call Centre Reference: VG/1828979 The MHWC is an accountability body in the mental health and wellbeing system established under the new Mental Health and Wellbeing Act 2022 (the Act) and recommended by the...

  • Dispute Resolution Officer

    5 months ago

    Melbourne, Australia EML Group Full time

    Dispute Resolution Officer EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...

  • Dispute Resolution Officer

    6 months ago

    Melbourne, Australia Mecca Recruitment Group Full time

    Enjoying the work that you do is important to our client, and you will be joining a fantastic environment working alongside the best of the best in our industry, who encourage continuous learning opportunities to advance your career! As a Dispute Resolution Officer, you will be an integral part of the Quality & Training team, responsible for managing the...

  • Dispute Resolution Officer

    5 months ago

    Melbourne, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    4 weeks ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. **Your...

  • Dispute Resolution Officer

    7 months ago

    Melbourne, Australia AustralianSuper Full time

    We make a difference, delivering outcomes for millions of members. - Join a growing team with supportive leaders - Permanent role to support our Members First ethos At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to...

  • Dispute Resolution Officer

    5 months ago

    Melbourne, Australia AustralianSuper Full time

    We make a difference, delivering outcomes for millions of members. - Join a growing team with supportive leaders - Initial 12-month contract role to support our Members First ethos At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable...

  • Legal Assistant, Litigation and Dispute Resolution

    1 day ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Contribute to matters of high profile public interest - Join a collaborative and supportive team environment - Role is suited to someone looking to build on their existing legal secretary/assistant experience and continue to progress their career in this field - Hybrid working from home/office environment - Ongoing | Full time | Multiple opportunities - VPS...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne, Victoria, Australia Gallagher Full time

    About the RoleWe are seeking a skilled Dispute Resolution Officer to join our Workers Compensation team at Gallagher. As a key member of our team, you will be responsible for representing the company throughout the conciliation process, determining fair outcomes for workers compensation disputes.Your Responsibilities Undertake all tasks associated with...

  • Senior Dispute Resolution Officer

    1 month ago

    Council Of The City Of Sydney, Australia Government Of New South Wales Full time

    About the RoleWe are seeking a Senior Dispute Resolution Officer to provide expert advice and support to customers and their representatives in resolving disputes related to workers and motor accidents compensation schemes in NSW.The successful candidate will have a strong understanding of the relevant legislation and policy, as well as excellent...

  • Arbitration Dispute Resolution Officer

    5 months ago

    Melbourne, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Lead Counsel, Litigation and Dispute Resolution

    4 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Senior legal role with strong client focus and strategic management capability - Unique opportunity to provide legal advice to government on public interest matters - Responsible for managing senior people leaders - Hybrid working from home/office environment - 12 month Fixed-term/Ongoing | Full-time - VPS 7 $182,813 - $248,629 plus superannuation per...

  • Member Resolutions Officer Insurance

    5 months ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. **Your...

  • Resolution Officer

    1 day ago

    Melbourne, Victoria, Australia Victorian Department of Health Full time

    About The RoleThe Resolutions Officer will manage and resolve complaints while maintaining the independence of the Mental Health and Wellbeing Commission (MHWC). This may include complaints where the person believes their rights under the Mental Health and Wellbeing Act 2022 and the Charter of Human Rights and Responsibilities (2006) have been breached.The...