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Dispute Resolution Officer

2 months ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

Utilise your administrative expertise to provide support and advice to Dispute Services
- Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 4: $91,418 - $103,725 plus superannuation.

**About the Business Unit**:
Dispute Services is a multi-dispute agency which includes Domestic Building Dispute Resolution Victoria (DBDRV) and Dispute Settlement Centre Victoria (DSCV).
Dispute Services provides for the more timely, fair and less costly resolution of disputes while it empowers and assists the Victorian community to prevent and appropriately resolve issues, alleviate pressure on the judicial system and help the community to thrive.

**About the Role**:
An exciting opportunity exists for a Dispute Resolution Officer to join a team supporting the operation of Domestic Building Dispute Resolution Victoria (DBDRV), fixed term for 3 years.
Dispute Services is a multi-dispute agency within the Department of Government Services which includes the Domestic Building Dispute Resolution Victoria (DBDV) and the Dispute Settlement Centre Victoria (DSCV).
Reporting to a Lead Officer within the Client Services team the Dispute Resolution Officer (DRO) will conduct and deliver an assessment and analysis of individual cases by working with parties to resolve disputes.
The DRO will provide appropriate and timely case management utilising a range of dispute resolution techniques and approaches to ensure high quality service is offered by DBDRV.

**Some of your duties will include**:

- Using legislation and business rules undertake an initial assessment of a dispute to determine jurisdiction and suitability for conciliation.
- Providing high quality case management and specialist advice, assisting parties to improve communication, clarify issues and explore potential solutions and find mutually acceptable outcomes.
- Communicating with clients in a timely manner and in line with DBDRV's service expectations and performance objectives.

**About you**:

- An ability to interpret legislation and Acts
- National Mediator Accreditation and in a dispute resolution setting is desirable.
- Experience in the triage and assessment of disputes, case management, and facilitative settlement.
- Ability to be client focussed and build strong relationships and develop an understanding of others in order to motivate them and confidently address conflict situations

For more information on the accountabilities and key selection criteria for the role, please refer to the attached position description.

How to apply

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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