State Manager Sa/nt

2 months ago

Greater Adelaide SA, Australia Wesco Full time

The State Manager will manage the Wesco Anixter location in Adelaide and drive sales, growth and profit across the territory of SA/NT.

Reporting to the Senior Director - ANZ, responsibilities include staff management, financial management, driving sales and customer service, ensuring best practices and meeting quality standards to achieve key results and support company strategies. This role requires a very integrated leadership approach due to the size of the branch, including but not limited to warehouse and customer service duties from time to time.

**Responsibilities**:

- Drive customer service excellence to every aspect of the branch
- Ensure strategic goals and sales targets are met by maximising sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
- Hire, train, develop, and supervise a small team of employees.
- Provide staff with feedback, coaching, and performance evaluations. Assess needs and build career paths.
- Coordinate staffing schedules and conduct weekly staff meetings.
- Ensure the branch complies with outlined safety policies and procedures, as well as local health regulations.
- Stay abreast of the competition and emerging technologies.
- Identify current and future customer requirements by establishing rapport with existing and potential customers.
- Develop and maintains relationships with top accounts.
- Ensure customer (in person) visits are scheduled regularly with the designated OSR.
- Address customer concerns and ensure best possible outcome.
- Analyse/monitor inventory/ stock movement.
- Plan & organize customer events, local tradeshow needs, seminars and supplier counter days.
- Work very closely with senior management, products, marketing, sales and enterprise solutions management
- Create protocols to protect the store including theft management.

Qualifications:

- High School Degree or Equivalent required; Bachelor’s Degree - Sales, Business Administration, Engineering, or relevant field preferred
- Prior professional sales experience in related industry/3+ years
- Prior experience with managing a sales team or sales programs/1+ year
- Working knowledge of business and management principles in strategic planning, resource allocation and coordination of people and resources
- Demonstrated verbal, written, analytical, persuasion and interpersonal skills
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Ability to exercise teamwork, leadership, and flexibility
- Excellent time management and computer skills
- 5 years related industry professional sales
- 2 years managing staff and programs at national, district or regional level
- 2-3 years minimum of senior management experience
- Some light travel requirements

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