Tier 1 Client Engagement Officer

4 weeks ago

Melbourne, Australia Urban Circus Full time

Australia’s leading urban and infrastructure planning company. For 20 years we have been helping clients change the face of cities with modern 3D digital workflows. Working in city planning, infrastructure planning, master-planning, works planning, we help clients build a better world and overcome archaic development methods.

We are seeking a pre-sales administrator to setup and manage discovery meetings with our experts at the urban consulting group.

We provide next-generation technology and consulting services in the major infrastructure space: railways, highways, renewables, energy and utilities. We have the best planning and training technology in the market after years of investment, and incredible visual communications and technology capabilities.

Your job will be to find the people from our large database, linked in, sales navigator and the web. Pre-qualify them as likely buyers by their role, company and situation. Make the connection and make the calls - then book the meetings.

You will be measured and rewarded by your ability to deliver new discovery or introductory meetings with old/previous clients and/or new clients. You will deliver at least five in-person or (usually) virtual discovery meeting per week.

You will make people feel respected and comfortable with delightful spoken and written English. You will be bold, polite and tenacious. You will be contacting busy senior industry leaders and their support teams and you will give them a positive brand experience when they hear from you.

You can work from home anywhere you like. All the information is web-based and you will use our phones and/or phone numbers. If you are offshore, we supply VoIP. Our prospects maybe in Australia, New Zealand, UK or elsewhere.

To list out the skills you will need in detail:
1. Independently find new prospects by role and organisation. From our database, from linkedin, news articles and the web.

2. Pre-qualify Question - Will they have budget.

4. Do all the communications needed to get to a phone call.

5. Make the call - talk to them. Handle the call. Build trust and quality brand experience. Manage the gatekeepers.

6. Follow call scripts to pre-qualify.

7. Get the discovery meeting.

9. Get the team prepared for the discovery meeting. Make the agenda slide. Brief our staff for the meeting.

10. Attend the discovery meeting and capture the minutes and next actions.

11. Setup the next scoping meeting if they qualify.

12. Repeat.

The great news is our technology and capability sells itself. All we need is the discovery meetings.

Requirements include:

- 2 - 4 years' experience in a similar sales administration role
- Good Microsoft skills
- Excellent written, verbal and interpersonal skills
- Professional phone manner
- Speedy research skills
- Tenacious, professional and polite

**Salary**: $70,000.00 - $90,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Day shift

Application Question(s):

- Do you have technical pre-sales experience?
- How many years' experience do you have as a Client Engagement Officer?
- Do you have customer service experience?

Work Authorisation:

- Australia (preferred)

Expected Start Date: 23/01/2023

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