Customer Service Coordinator

1 day ago

Mount Waverley, Australia Leica Biosystems Full time

At Danaher, we are working to create and sustain an inclusive culture in which diversity within our workforce creates a competitive advantage in the markets we serve. By building and maintaining a culture rooted in inclusive values, we maximize the unique perspectives and fresh ideas available to drive our innovation, fuel our growth, and ensure our technologies and products serve a global customer base. A diverse and inclusive workforce strengthens Danaher and ensures the best team continues to win.

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help realize life's potential for ourselves, our customers and our shareholders.

Position Summary

End to end Inventory Management of Consumables, Spare Parts and Demo including planning, purchasing, monitoring, expediting and delivery as well as managing lead times in accordance with Customer demand.

Major Responsibilities

Ensuring materials are available when required and planning inventory requirements to achieve OTD, Inventory turns and Productivity targets.
Review customer demand against inventory levels and ensure appropriate purchase orders are maintained /issued to Business Units, to enable customer delivery while maintaining inventory at safety stock levels and with mínimal obsolescence.
Place orders on Business Units for Demo Instruments, Spare parts and Consumables purchases.
Liaise with Business Units, Freight forwarders, Customer Care Coordinators, Service Administrators, TAC Manager and Engineers to ensure materials are available in a timely manner.
Work closely with Warehousing to maintain accurate stock locations across Australia and New Zealand
Process Customs Declaration forms and escalate materials to be returned to BU & follow up with Business Units on Credit.
Liaise with Sales to ensure special pricing is uploaded and maintained in accordance with business requirements
Run various SAP reports to assist with Sales and Field Service Engineer support (ie stock replenishment reports).
Manage import permits including renewals and maintain MSDS for Australia and New Zealand.
Manage Supplier quality in terms of RMAs, DRNs and Business Unit performance
Participate in stocktakes and conduct audits of warehousing.
Actively contribute to continuous improvement initiatives
Participate in Daily Management to enhance Operations performance
Other activities as required to assist Customer Care

Compliance
Complete all Danaher Compliance Training Modules.
Adhere to company policies and procedures.
Follow safe EH&S practices.
Ensure all transactions processed in SAP meet compliance requirements.

**Experience/Skills**:
Previous experience in planning and material purchasing is highly desirable
High attention to detail
Strong decision-making ability
Proven organisational and planning skills
Strong time management skills with the ability to juggle priorities
Proven experience in eProcurement/e-Sourcing Tools
Strong understanding of Kanban systems and purchasing tools
Strong communication, presentation, interpersonal, stakeholder management skills in order to navigate across different levels of the organizations
SAP experience is highly desirable

**Travel**: Minimal

Competencies/Behaviors
A team player that treats individuals with dignity and respect.
An independent individual who goes the extra mile to ensure proper communication and reporting.
Display Positivity, entrepreneurial spirit and is trustworthy
Flexible and adaptable to changing environment and needs
Approachable and enthusiastic individual

This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.

Who We Are Today
Danaher is a global science and technology innovator committed to helping our customers Realize Life's Potential by solving complex challenges and improve quality of life around the world. Our world class brands have unparalleled leadership positions in some of the most demanding and attractive industries and our technologies address a broad range of societal needs:
Improving patient health through powerful tools that increase diagnostic confidence
Advancing scientific research to illuminate the causes of disease and pave the way to new, life-saving treatments
Ensuring the freshness, dosages and safety of food, pharmaceuticals and consumer goods
Protecting our global water supply and promoting environmental stewardship
With more than 35 operating companies, Danaher’s globally diverse team of 69,000 associates is united by a common culture and the Danaher Business System. Our stock has outperformed the S&P 500 Index by more than 5,000% over the

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