Aso7 - Ems Operations Team Leader
2 months ago
**Department for Education**
**Job reference**: 620695
**Location**: 5000 - ADELAIDE
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone
**Why work with us**:
Every child and young person deserves a great education.
We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents, and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.
Together we will make our education system the best it can be.
When our children and young people thrive, so do our communities and our state.
**About the Role**:
Are you a dynamic and service-oriented leader with a passion for delivering exceptional IT service desk programs? We are seeking an experienced EMS Operations Team Leader to join our team and play a pivotal role in ensuring the effective management and delivery of EMS services across Department for Education sites.
As the EMS Operations Team Leader, you will lead, plan, and monitor Level 2 and 3 EMS Service Desk programs, ensuring a customer-centric approach that meets the needs of our corporate, school, and preschool customers. You will coordinate and performance-manage a team of Customer Support Officers, ensuring that incidents and service requests are resolved efficiently and effectively. Working within an ITIL environment, you will ensure that team outcomes align with departmental goals, developing and monitoring Key Performance Indicators (KPIs) to achieve success.
Key Responsibilities:
- Lead and manage the EMS Service Desk team to deliver high-quality support and services to education sites across the state.
- Foster a positive, service-driven culture within the team, encouraging staff to excel in their roles.
- Monitor workloads, ensuring timely and effective resolution of incidents and service requests.
- Develop and manage KPIs to ensure team performance meets departmental standards. Collaborate with the EMS Operations leadership team to support the strategic goals of the department.
- **Desirable Qualifications**:
- Qualifications related to Information Technology, ITIL methods or related fields.**
**What We Can Offer You**:
- The opportunity to work in a dynamic and supportive environment, contributing to the education sector’s IT service delivery.
- Leadership and development opportunities within a collaborative and forward-thinking team.
- Flexible work arrangements that support a positive work-life balance.
- The chance to make a real difference by supporting education sites across the state with their IT service needs.
**Special Conditions**:
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.
For all other Special Conditions please refer to the attached Position Description.
**Remuneration**:
ASO7 $108,109 - $116,864 per annum (1.0 FTE), plus superannuation**.**
**Enquiries**:
**Application Instructions**:
Applications should be made through the IWorkForSA website.
Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.
People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.**
**Additional Note**:
This is a full-time contract role (1.0 FTE), initial 13-month term contract.
**Applications close**: 26/09/2024 11:30 PM
-
Aso7 Team Leader Regional, Workabout Centre
3 weeks ago
Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time**Department for Education** **Job reference**: 630079 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **About the Department for Education**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in...
-
Aso7 - Principal Consultant
2 months ago
Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time**Department for Education** **Job reference**: 618698 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners,...
-
Team Leader, Construction Procurement
2 months ago
Adelaide, Australia SA Government -DEPARTMENT FOR INFRASTRUCTURE AND TRANSPORT Full time**Department for Infrastructure and Transport** **Job reference**: 619173 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative...
-
Aso7 Change Lead
2 months ago
Adelaide, Australia SA Government -SACE BOARD OF SOUTH AUSTRALIA Full time**SACE Board of South Australia** **Job reference**: 618941 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **ABOUT Us** The South Australian Certificate of Education Board (SACE Board) of South Australia’s primary role is the provision of the South Australian Certificate of Education (SACE) to...
-
Governance Leader
1 month ago
Adelaide, Australia SA Government -DEPARTMENT FOR ENVIRONMENT AND WATER Full time**Department for Environment and Water** **Job reference**: 626897 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **About the Role**: The Governance Leader leads a small team to ensure best practice program governance, reporting, evaluation, business case development and funding agreement management...
-
Adelaide, Australia SA Government -DEPARTMENT OF STATE DEVELOPMENT Full time**Department of State Development** **Job reference**: 625733 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone **About us**: The Department of State Development (DSD) is working to shape South Australia’s future by driving economic growth. Our role is to ensure that South Australia capitalises on the opportunities...
-
Adelaide, Australia HOBAN Full timeAre you ready to take the next step in your career? Or perhaps you're looking to contribute your seasoned skills to meaningful projects? HOBAN Recruitment is seeking expressions of interest from dynamic individuals for upcoming short-term and long-term opportunities within the South Australian State Government. Why Join?Potential for roles to evolve into...
-
Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time**Department for Education** **Job reference**: 633238 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...
-
Aso7 - Disciplinary Review and Adjudication Officer
2 months ago
Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time**Department for Education** **Job reference**: 624359 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...
-
Human Resources
2 weeks ago
Adelaide, Australia SA Government -SA HEALTH Full time**SA Health** **Job reference**: 885470 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone - **Central Adelaide Local Health Network**: - **Roma Mitchell House, Adelaide**: - **Salary ASO-6 $98,478 - $104,165 p.a. + superannuation and salary packaging**: - **Salary ASO-7 $108,109 - $116,864 p.a. +...
-
Principal HR Business Partner and Team Leader
2 weeks ago
Adelaide, Australia SA Health Full time**Job no**: 885899 **Work type**: Full time **Location**: Adelaide CBD, Adelaide Metro Eastern **Categories**: Administration and Clerical, Corporate Services - **SA Ambulance Service, Workforce Services**: - **Salary: $106,512.00 - $115,137.00p.a. - ASO7 - Full Time / 6 Month Contract**: - **Eastwood, SA** **About Us**: SA Ambulance Service (SAAS) is...
-
Production and Multimedia Lead
3 weeks ago
Adelaide, Australia SA Government -DEPARTMENT FOR INFRASTRUCTURE AND TRANSPORT Full time**Department for Infrastructure and Transport** **Job reference**: 630245 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone Are you a leader who thrives on creativity, strategy and developing impactful videos and animations? Do you have a rare blend of video production expertise, project management skills and...
-
Disaster Resilience Operations Officer
2 weeks ago
Greater Adelaide SA, Australia SA Health Full time**Job no**: 886021 **Work type**: Part time **Location**: Adelaide Metro Southern **Categories**: Administration and Clerical, Public Health - Southern Adelaide Local Health Network - Flinders Medical Centre - Disaster Resilience Unit - Salary $108,109.00 - $116,864.00 (Pro Rata) ASO7 | Part Time 33.75 hours per week - Ongoing **Join our Disaster Resilience...
-
Operations Team Leader
3 weeks ago
Adelaide, South Australia David Jones Full timeAbout the RoleDavid Jones is seeking a highly skilled and motivated Operations Team Leader to join our team. As a key member of our operations team, you will be responsible for coordinating stock flow, managing inventory, and ensuring the smooth operation of our facilities.Key ResponsibilitiesCoordinate stock flow, including ticketing, hanging, security...
-
Business Automation Development Lead
2 months ago
Adelaide, Australia SA Government -DEPARTMENT FOR INFRASTRUCTURE AND TRANSPORT Full time**Department for Infrastructure and Transport** **Job reference**: 620423 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative...
-
Emergency Management Project Leader
5 months ago
Greater Adelaide SA, Australia Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) Full timeAustralian Radiation Protection and Nuclear Safety Agency **Emergency Management Project Leader**: Adelaide SA, Miranda NSW, Perth WA, Yallambie VIC **Primary purpose of the role** The Emergency Management (EM) Project Coordinator will lead ARPANSA’s interactions with the Visiting Ships Panel (Nuclear), including deployment of staff and material assets...
-
Applications Development Team Lead
2 months ago
Adelaide, Australia SA Government -DEPARTMENT OF TREASURY AND FINANCE Full time**Department of Treasury and Finance** **Job reference**: 621482 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone We are currently seeking a Applications Development Team Lead to join the Information and Technology Branch at the Department of Treasury and Finance. The role is for an initial 12-month term...
-
Future Leader
5 months ago
Adelaide, Australia 99 Bikes Full timeOur purpose is to enrich mind, body, earth or soul with the freedom of riding. FAST TRACK TEAM LEADER About 99 Bikes: 99 Bikes is the largest retailer of bikes in Australia, with over 55 stores in six states and now two countries. We are a rapidly growing business that values our people and provides multiple avenues for progression and...
-
Team Leader, Treatment Operations
5 months ago
Greater Adelaide SA, Australia EGM Partners Full time**Mount Barker District Council** are currently interested in hearing from experienced and innovative wastewater and water treatment professionals to work collaboratively in their expanding Wastewater team. This role will be responsible for leading the team operating and maintaining the wastewater and recycled water treatment infrastructure and facilities...
-
Adelaide, Australia Boeing Full timeJob DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great...