Aso7 - Customer Experience Specialist

5 days ago

Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

**Department for Education**
**Job reference**: 630568
**Location**: 5000 - ADELAIDE
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone

**Why work with us**:
Every child and young person deserves a great education.

We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents, and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.

Together we will make our education system the best it can be.

When our children and young people thrive, so do our communities and our state.

**About the Role**:
The Customer Experience Specialist is responsible for creating, optimising and delivering user-centric experiences across various touchpoints within the Workforce Management Directorate, ensuring a consistent and positive customer journey.

This Customer Experience Specialist collaborates with cross-functional teams to create a supportive, user-focused processes and interactions through research and design. Aligning with the Strategy for Public Education and the departments values. by providing seamless and engaging user experience.

**Desirable** **Qualifications**:

- A tertiary qualification in a related field or equivalent experience.

**Special Conditions**:
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

**Remuneration**:
ASO7 $108,109 - $116,864 per annum (1.0 FTE), plus superannuation

**Enquiries**:
**Application Instructions**:
Applications should be made through the IWorkForSA website.

Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.**
**Additional Note**:
This is a full-time contract role (1.0 FTE), initial 12-month term contract.

**Applications close**: 01/12/2024 11:30 PM

  • Aso7 Manager, Financial Reporting

    1 week ago

    Adelaide, Australia SA Government -SOUTH AUSTRALIAN HOUSING TRUST Full time

    **South Australian Housing Trust** **Job reference**: 635640 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone The Manager Financial Reporting is accountable to prepare accurate and timely South Australian Housing Trust (SAHT) statutory reports for Executive, Auditor-General’s Department and the Department...

  • Aso7 - Principal Consultant

    3 months ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 618698 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners,...

  • Aso7 Facilities Management Lead

    4 weeks ago

    Adelaide, Australia SA Government -SOUTH AUSTRALIAN HOUSING TRUST Full time

    **South Australian Housing Trust** **Job reference**: 628635 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone The Facilities Management Lead is accountable for ensuring the effective strategic management of office accommodation, including leasing, maintenance and upgrades in accordance with relevant...

  • Aso7 Category Manager, Corporate Services

    1 week ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 634647 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners,...

  • Aso7 Whs Business Partner

    5 days ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 635999 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners,...

  • Aso7 Change Lead

    3 months ago

    Adelaide, Australia SA Government -SACE BOARD OF SOUTH AUSTRALIA Full time

    **SACE Board of South Australia** **Job reference**: 618941 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **ABOUT Us** The South Australian Certificate of Education Board (SACE Board) of South Australia’s primary role is the provision of the South Australian Certificate of Education (SACE) to...

  • Customer Experience Specialist

    2 weeks ago

    Adelaide, South Australia Small Animal Specialist Hospital (Sash) Full time

    About SASHSASH is a leading veterinary hospital network in Australia, providing specialist and emergency care for dogs, cats, and other companion animals. Our mission is to deliver the highest standards of veterinary care in a compassionate and supportive environment.

  • Aso7 Case Management Officer

    2 months ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 625442 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners,...

  • Aso7 Principal, Cyber Security/aso8 Manager, Cyber

    2 months ago

    Adelaide, Australia SA Government -DEPARTMENT OF STATE DEVELOPMENT Full time

    **Department of State Development** **Job reference**: 625733 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone **About us**: The Department of State Development (DSD) is working to shape South Australia’s future by driving economic growth. Our role is to ensure that South Australia capitalises on the opportunities...

  • Aso7 - Ems Operations Team Leader

    3 months ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 620695 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...

  • Aso7 Policy Officer, Mental Health and Wellbeing

    2 weeks ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 633238 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...

  • Principal Engagement Officer

    1 week ago

    Adelaide, Australia SA Government -DEPARTMENT FOR INFRASTRUCTURE AND TRANSPORT Full time

    **Department for Infrastructure and Transport** **Job reference**: 635555 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone At the Department for Infrastructure and Transport, we are connecting South Australians to keep our State moving. Our work encompasses every part of our State; from our cities to our...

  • Aso7 - Disciplinary Review and Adjudication Officer

    2 months ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 624359 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...

  • Customer Experience Specialist

    1 month ago

    Adelaide, South Australia Maxxia Pty Ltd Full time

    We are committed to delivering exceptional customer experiences and providing high-quality service and support. Our team is dedicated to making a positive impact on people's lives, and we're looking for individuals who share our passion for customer-centricity.As a Customer Experience Specialist, you will be the first point of contact for customers,...

  • Customer Experience Resolution Specialist

    4 days ago

    Adelaide, South Australia Singtel Full time

    Job OverviewWe are seeking an experienced Customer Experience Resolution Specialist to join our team. In this role, you will be responsible for managing customer complaints from internal and external authorities and across various platforms.

  • Customer Experience Specialist

    7 days ago

    Adelaide, South Australia Plenti Full time

    Job DescriptionWe are seeking a Customer Experience Specialist to join our team at Plenti. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through inbound calls and email inquiries.About the RoleThis is an exciting opportunity for a recent graduate or someone looking to start their...

  • Customer Experience Specialist

    2 weeks ago

    Adelaide, South Australia IAG Full time

    We're seeking talented individuals to join our team as Customer Experience Specialists in Adelaide.About the RoleAs a Customer Experience Specialist, you will be the first point of contact for new and existing customers, focusing on converting inquiries into sales and retention outcomes. You'll work in a high-energy environment, handling challenging customer...

  • Human Resources

    4 weeks ago

    Adelaide, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 885470 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone - **Central Adelaide Local Health Network**: - **Roma Mitchell House, Adelaide**: - **Salary ASO-6 $98,478 - $104,165 p.a. + superannuation and salary packaging**: - **Salary ASO-7 $108,109 - $116,864 p.a. +...

  • Customer Experience Specialist

    2 days ago

    North Adelaide, South Australia Zap Full time

    We are seeking a Customer Experience Specialist to join our thriving Gawler Zap Club.This is a part-time role that offers an hourly rate, plus commission and a fun working environment.The ideal candidate will have demonstrated experience and success in a fast-paced premium customer service role, with intermediate computer skills and excellent oral and...

  • Telecommunications Customer Experience Specialist

    1 week ago

    Adelaide, South Australia Superloop Full time

    Superloop is a leading provider of high-quality internet services to Australian homes and businesses.As a Telecommunications Customer Experience Specialist, you will play a crucial role in delivering exceptional customer experiences through technical guidance and resolution.The successful candidate will have the opportunity to work with our growing Home...