Dispute Resolution Officer

6 days ago

Melbourne, Australia Department of Justice and Community Safety Full time

Location: Melbourne | CBD

Job type: Full time / 31 January 2024

Organisation: Department of Justice and Community Safety

**Salary**: $91,418 - $103,725

Occupation: Other

Reference: VG/DJ0755/MAY23

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- **Utilise your disoute resolution** **expertise** to **provide** support and advice to the Dispute Services branch**:

- **Fixed, Full-Time **o**pportunity to work with a high-performing and passionate team in the Victorian Public Service**:

- **VPS Grade 4**: 91,418 - $103,725** plus superannuation.**

**About the Busness Unit**:
Dispute Services is a multi-dispute agency which includes Domestic Building Dispute Resolution Victoria (DBDRV) and Dispute Settlement Centre Victoria (DSCV).

Dispute Services provides for the more timely, fair and less costly resolution of disputes while it empowers and assists the Victorian community to prevent and appropriately resolve issues, alleviate pressure on the judicial system and help the community to thrive.

**About the Role**:
An exciting opportunity exists for a Dispute Resolution Officer to join a team supporting the operation of the Domestic Building Dispute Resolution Victoria (DBDRV).

Dispute Services is a multi-dispute agency within the Department of Justice and Community Safety which includes the Domestic Building Dispute Resolution Victoria (DBDV) and the Dispute Settlement Centre Victoria (DSCV).

Reporting to a Lead Officer within the Client Services team the Dispute Resolution Officer (DRO) will conduct and deliver an assessment and analysis of individual cases by working with parties to resolve disputes.

The DRO will provide appropriate and timely case management utilising a range of dispute resolution techniques and approaches to ensure high quality service is offered by DBDRV.

**About you**:

- An ability to interpret legislation and Acts
- National Mediator Accreditation and in a dispute resolution setting is desirable.
- Experience in the triage and assessment of disputes, case management, and facilitative settlement.
- Ability to be client focussed and build strong relationships and develop an understanding of others in order to motivate them and confidently address conflict situations

For more information on the accountabilities and key selection criteria for the role, please refer to the attached position description.

**How to apply**

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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