Dispute Resolution Officer

1 week ago

Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time
About us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government.

We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.

We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role

Working as part of a team and reporting to a Lead Officer in the Client Services group, the Dispute Resolution Officer will be responsible for facilitating dispute resolution relating to a range of building disputes under the Domestic Building Contracts Act 1995.


Key accountabilities include:

  • Using legislation and business rules undertake an initial assessment of a dispute to determine jurisdiction and suitability for conciliation.
  • Provide high quality case management and specialist advice, assisting parties to improve communication, clarify issues and explore potential solutions and find mutually acceptable outcomes.
  • Communicate with clients in a timely manner and in line with DBDRV's service expectations and performance objectives.
  • Determine the appropriate action for cases by considering necessary dispute resolution or other strategies to resolve the dispute including the need for technical assessment to be undertaken.
  • Make recommendations for Dispute Resolution Orders to the Chief Dispute Resolution Officer where a record of agreement cannot be reached.
For a full list of accountabilities, please review the attached position description.
About you
To be considered for the role, you must be able to demonstrate:

  • Experience in working with legislation.
  • Ability to provide expert advice in a dispute resolution setting.
  • Experience in dispute resolution techniques, including in the assessment of disputes, case management, and facilitative settlement.
  • Ability to manage competing highvolume caseloads.
For specific capabilities required for the position, please review the attached position description.
How to apply
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)

Other relevant information

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DPC/DGS employees be fully vaccinated.

This position is only open to applicants with relevant rights to work in Australia.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

  • Lead Officer, Dispute Resolution

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time

    The Department of Government Services (DGS) was established on 01 January 2023 to improve Victorian's experience of doing business and interacting with the government.DGS brings together Digital Victoria, Service Victoria, Local Government Victoria, Consumer Affairs Victoria, the grant program centre and consolidates procurement policy as well as the Working...

  • Principal, Dispute Resolution

    1 week ago

    Melbourne City Centre, Victoria, Australia Workplace Injury Commission Full time

    Workplace Injury Commission (WIC)Melbourne Enjoy rewarding work, a respectful culture and the support you need to thrive Competitive remuneration, flexibility and incredible benefits Play a key role supporting WIC as we help injured Victorians find a way forward Join a recognised Work180 EmployerAbout UsAt the Workplace Injury Commission (WIC), we help...

  • Dispute Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia State Of Victoria Full time

    The Department of Jobs, Skills, Industry and Regions is focused on growing Victoria's prosperity, building the productive capacity of our economy and increasing participation – by creating more opportunities for people through skills and jobs; helping businesses and industries to thrive; and building vibrant communities and regions.For more information,...

  • Dispute Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Organisation: Department of Jobs, Skills, Industry and Regions Occupation: Customer Service/Call Centre Reference: VG/017976B The Department of Jobs, Skills, Industry and Regions is focused on growing Victoria's prosperity, building the productive capacity of our economy and increasing participation – by creating more opportunities for people through...

  • Dispute Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Organisation:Department of Jobs, Skills, Industry and RegionsOccupation:Customer Service/Call CentreReference:VG/017976BThe Department of Jobs, Skills, Industry and Regions is focused on growing Victoria's prosperity, building the productive capacity of our economy and increasing participation – by creating more opportunities for people through skills and...

  • Dispute Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia Dixon Appointments Full time

    Full-time located in CBD, WFH opportunities 6month assignment State Government Department Fulltime located in CBD, WFH opportunities 6month assignment State Government DepartmentThe Organisation:The vision of the State Government Department is for a justice and community safety system that works together to build a safer, fairer and stronger Victoria.The...

  • Dispute Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    We make a difference, delivering outcomes for millions of members. Join a growing team with supportive leaders Permanent role to support our Members First ethosAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be...

  • Dispute Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.Your new...

  • Dispute Assessment Officer

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...

  • Principal, Dispute Resolution.

    1 week ago

    Melbourne, Victoria, Australia Workplace Injury Commission Full time

    Location: Melbourne | CBDJob type: Full time / up to 5 yearsOrganisation: Workplace Injury CommissionSalary: Salary not specifiedOccupation: Executive ManagementReference: VG/WIC/1792075Searching for real purpose and authentic people? Harness your leadership expertise and help us resolve workers' compensation disputes.Workplace Injury Commission...

  • Dispute Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia Afterpay Full time

    Company Description: It all started with an idea at Block in 2013. Initially built to take the pain out of peertopeer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million...

  • Building Assessor

    1 week ago

    Melbourne, Victoria, Australia Domestic Building Dispute Resolution Victoria Full time

    About the role An exciting opportunity exists for registered Building Practitioners and Architects to utilise their industry experience and knowledge to support a specialised Building Assessment team within Domestic Building Dispute Resolution Victoria (DBDRV). As part of a small team of Building Assessors you will be responsible for working with homeowners...

  • Disputes Resolutions Specialist

    1 week ago

    Melbourne, Victoria, Australia Afterpay Full time

    Company DescriptionIt all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Dispute Resolution Lead

    1 week ago

    Melbourne, Victoria, Australia Mecca Recruitment Group Full time

    Build your team from the GROUND up Not just your average Dispute Resolution Manager role Clear career path aheadOur client takes pride in providing top-notch financial services to our valued clients. As a market leader in the industry, they are committed to excellence and innovation, and we are looking for a driven and experienced Dispute Resolution Manager...

  • Dispute Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia AFCA Full time

    Company DescriptionAt AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund, or financial firm.As a financial ombudsman scheme, we are a for-purpose organisation that provides a free service for consumers including individuals and small businesses. We listen to and work with consumers and their financial firms to find...

  • Dispute Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia AFCA Full time

    Company DescriptionAt AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund, or financial firm.As a financial ombudsman scheme, we are a for-purpose organisation that provides a free service for consumers including individuals and small businesses. We listen to and work with consumers and their financial firms to find...

  • Resolutions Officer, Intake

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Health Full time

    ***: Resolutions Officer, Intake & Early Resolutionsx1 Fixed term (12 months), Full or part timeResolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with...

  • Dispute Resolution Manager

    1 week ago

    Melbourne, Victoria, Australia Equity Trustees Full time

    We're seeking a Dispute Resolution Manager to play a vital role in ensuring that claims-related disputes are managed in a fair and reasonable manner, and in alignment with the interests of members and their beneficiaries. Join our high-performing and growing Superannuation Trustee Services team and be part of a fantastic work culture. About the role:Manage...

  • Dispute Resolution Manager

    1 week ago

    Melbourne, Victoria, Australia Equity Trustees Full time

    We're seeking a Dispute Resolution Manager to play a vital role in ensuring that claims-related disputes are managed in a fair and reasonable manner, and in alignment with the interests of members and their beneficiaries. Join our high-performing and growing Superannuation Trustee Services team and be part of a fantastic work culture.About the role: Manage...

  • Resolutions Officer

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Health Full time

    Resolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with health service providers, make enquiries to identify and assess options for complaint resolution....