Dispute Resolution Officer

2 weeks ago

Melbourne, Australia Department of Jobs, Skills, Industry and Regions Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Jobs, Skills, Industry and Regions

**Salary**: $92,332 - $104,762

Occupation: Customer Service/Call Centre

Reference: VG/017976B

The Department of Jobs, Skills, Industry and Regions is focused on growing Victoria’s prosperity, building the productive capacity of our economy and increasing participation - by creating more opportunities for people through skills and jobs; helping businesses and industries to thrive; and building vibrant communities and regions. For more information, see the DJSIR Strategic Plan 2023-2027

Established on 1 January 2023, our work spans numerous portfolios, supporting departmental ministers and operating across metropolitan, regional and international offices. We oversee various public entities, including public corporations, regulatory authorities and specialist boards.

Our values are accountability, integrity and respect, and underpin everything we do.

**Dispute Resolution Officer**
- _Salary: _$92,332 - $104,762_ (Plus Superannuation)_
- _Fixed term role: 6 months_
- _Usual hours of work: Full time (flexibility may be available)_
- _Usual work location: 121 Exhibition Street, Melbourne (flexibility may be available)_

**The Role**

Working within the award-winning Dispute Resolution Team at the Victorian Small Business Commission (VSBC), this unique role will help prevent and resolve disputes involving small businesses. A key aspect of this role is autonomously managing a case load with a range of different types of disputes, including negotiating the resolution of disputes prior to any formal mediation.

The responsibilities of the Dispute Resolution Officer will include, but are not limited to:

- Develop sound knowledge of the legislation within the jurisdiction of the Victorian Small Business Commission and provide high quality information and assistance to businesses and their advisers regarding the prevention and resolution of disputes.
- Utilising current best practice alternative dispute resolution expertise to manage a range of disputes through to their conclusion. This includes directly negotiating with parties to resolve disputes prior to mediation with the VSBC striving to resolve at least 25% of disputes without the need for mediation.
- If mediation is required, undertaking steps to enable the mediation including providing guidance to the dispute parties about the mediation process; scheduling the mediation; preparing and distributing relevant documentation including collecting payment of mediation fees; concluding steps to finalise the matter after mediation.

**The Team**

The position of Dispute Resolution Officer forms a part of the Victorian Small Business Commission (VSBC). The Victorian Small Business Commission (VSBC) is an independent agency led by the Victorian Small Business Commissioner (Commissioner) that aims to ensure a fair and competitive environment in which small businesses can grow and thrive.

**About You**
- Well-developed written and verbal communication and interpersonal skills with an ability to relate effectively to internal and external stakeholders and businesses across a broad range of issues. This includes the ability to communicate compassionately to those in distress.
- Demonstrated alternative dispute resolution experience and well-developed negotiation and problem-solving skills which can be applied to the resolution of business disputes.
- High-level conceptual and analytical skills, including the ability to quickly consume complex and (often) contradictory information and communicate that simply to others.

**Further Information**

For a confidential discussion, please contact Elizabeta Galevska on 9623 1158.

The department is committed to creating and maintaining a child safe organisation. We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with the Child Safe Standards.

**How to Apply**

**Applications close at midnight on 27 June 2024.

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