General Manager

3 months ago

Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

Are you looking to balance work and lifestyle? Next Gen Ryde are looking for an energetic, passionate and engaging General Manager to lead the day to day operations of the club.

**About the role**
As the General Manager of Next Gen Ryde you will play a key role in making sure the club is a success for both our members and employees. You will lead and manage the team and be generous with your knowledge and experience so that they can grow and be the best they can. You will also get to partner with Heads of Department Managers to drive business strategy and bring new ideas to life.

**What’s in it for you?**
- We offer a spectacular club environment;
- You will work for an organization with a team orientated culture;
- We offer flexible working hours;
- Full Club membership.

**What you’ll be doing**
As the General Manager, you will focus on P&L and daily operations of your club, reporting to the Group Operations Manager. Our General Managers are highly focused on the company’s excellence standards, values, and member experience. General Managers develop and coach our team members to be the best they can be and understand this is an integral part of the clubs success.
- Maintain an effective management and support structure that reflects Next Gen requirements.
- Lead your team by example to meet the Next Gen expectations for sales, customer service, employee engagement and goal accomplishment.
- Recruit, select, hire and train Heads of Department Managers and staff.
- Manage and develop staff within the club.
- Actively participate in ongoing communication with the Executive Team, Heads of Departments, other General Managers and staff, as required.
- Ensure all Managers and staff are directly focused on exceeding member expectations.
- Ensure Sales Manager and team members are focused on hitting sales targets.
- Ensure development, implementation, delivery and achievement of Annual Operating Plan.
- Review and submit annual revenue goals, operational budgets, then review these goals monthly and make necessary adjustments to maximize revenue opportunities.
- Ensure effective implementation of club marketing strategy and action plan.

**What skills do you need to have?**
- Passion for health and fitness and driving for results.
- Previous experience working in management in fitness or retail environment.
- A strong attention to detail with the ability to also see the bigger picture.
- Ability to think quickly as situations arise and make timely effective decisions.
- Demonstrated experience driving for team results.
- Excellent communication skills and experience providing constructive feedback.
- Flexibility to work a rotating roster between the hours of 5am-10pm, Monday to Sunday.
- Demonstrated ability to develop team members and effectively manage team member performance.
- P&L experience and effective problem-solving skills.
- Strong customer service skills.

**About Next Gen Clubs**

Step into any Next Gen Club and instead of finding a regular health club; you'll escape to an inner-city country club. Extensive fitness facilities are complimented by racquet facilities, aqua, social and relaxation areas to provide a welcoming and uniquely different environment to traditional health clubs that appeal to both individuals and families alike.

From its original base in Adelaide, the Group now includes clubs in Sydney, Perth, Canberra and Auckland, New Zealand.

Our family orientated clubs offer unrivalled facilities and service levels for our members with state-of-the-art exercise machines, indoor and outdoor pools and hundreds of exercise classes per week. Our racquet facilities include tennis and squash courts. Additional facilities include licensed cafés and lounges with free internet access, crèches, children’s play rooms and programs.

Please note:

- Flexible hours and days are required for this role.
- Proof of right to work in Australia documentation will be required to be presented at the first interview.
- We are respectfully inviting direct applicants only.
- All Next Gen employees require a working with children clearance.

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