Operations Manager

4 weeks ago

Strathfield, Australia Professional and Leading Care Services Full time

Operations Manager

Professional and Leading Care Services

**Job description**

**ABOUT US**

Professional and leading Care Services is here to assist people with disabilities to have an optimal quality service to achieve their goals and meet their needs. We comply with the NDIS standards and policies to be a qualified and registered service provider by the NDIS.

Professional and Leading Care Services has positive relationships with other community organisations and in-depth knowledge of people with disability in multicultural background communities. We target people with disabilities in the Greater Sydney area who is looking for better-quality services. Also, we can provide more culturally and linguistically accommodating services for the NDIS participant.

Particularly we can provide more culturally and linguistically accommodating services for Korean, Japanese, Mandarin, and Cantonese-speaking participants.

**KEY RESPONSIBILITIES**
Main Duties and Responsibilities:

- Overseeing the daily operations of disability services programs and ensuring they are delivered in compliance with relevant laws, regulations, and policies.
- Developing and implementing strategies to improve service delivery and client outcomes.
- Managing and supporting a team of service coordinators and disability support workers and providing guidance, coaching, and performance management.
- Collaborating with external stakeholders such as government agencies, community organisations, and other service providers to improve service coordination and referral pathways.
- Monitoring budgets and financial performance of programs to ensure they are being delivered cost-effectively and efficiently.
- Ensuring that appropriate quality assurance processes are in place and service standards are met.
- Developing and maintaining positive relationships with clients and their families and other stakeholders such as funders, regulators, and advocacy groups.
- Formulating strategy(s) to improve the organisation’s performance to increase the quality of customer service and implement best practices across all levels.
- Building the capacity of the customer and their informal support, including making informed decisions
- Ensuring all business operations are carried out in an appropriate and cost-effective way
- Exercise punctuality in general, including meetings & training sessions
- Managing initiatives that will contribute to the long-term operational excellence of the organisation

Generally, an operations manager's job description may include:
Intake Interviews: The operations manager will conduct intake interviews of individuals with disabilities to identify their needs, strengths, and preferences.

Risk Management: The operations manager will work with individuals with disabilities to identify, classify, manage, control and monitor those risks that threaten the Services provided and manage all associated records so there is up-to-date and accurate documentation of the risk assessment at all times. It is an ongoing process that requires the development of cost-effective control measures to reduce risks and maximise opportunities.

Workplace Health & Safety: Monitor and report on any risks and maintain high WH& Safety standards

Developing Individualized Support Plans: The operations manager will work with individuals with disabilities to assess their needs and develop individualised service plans that outline the specific services, interventions, and supports required to help them achieve their goals. Participate in reviewing plans to ensure individual goals and objectives are met and time allocated to deliver services is efficient, productive and maximised.

Coordinating Services: The operations manager will work with service providers, healthcare professionals, and other stakeholders to ensure that people with disability have access to the resources and support services they need. Ensure that the relevant Standards and contractual obligations are consistently met & exceeded.

Communicate issues & risks to your supervisor, including workflow conflicts or difficulties, along with possible solutions. Managing and increasing the efficiency and effectiveness of support services provided. Overseeing the delivery of multi-discipline, person-centred, collaborative, and innovative services

Client Services: Assist, conduct, or refer customers for individualised assessments. Work cooperatively and

collaboratively with support mechanisms, including families, team members and other service providers, to ensure the customer is supported by those who know them best. Working with the customer to monitor the quality of support, providing providers are meeting their obligations and working towards meeting their goals.

Rostering and Shift Notes Review: The operations manager will allocate work shifts and duties to support workers based on their availability, skills, and client’s requirements. In addition, the coordinator will monitor staff att

  • Operations Manager

    2 weeks ago

    Strathfield, Australia Professional and Leading Care Services Full time

    Overseeing the daily operations of disability services programs and ensuring they are delivered in compliance with relevant laws, regulations, and policies. - Developing and implementing strategies to improve service delivery and client outcomes. - Managing and supporting a team of service coordinators and disability support workers, and providing guidance,...

  • General Manager/operations Manager

    4 weeks ago

    Strathfield, Australia With Recruitment Full time

    Our client is NDIS agency, dedicated to providing exceptional support and services to individuals with disabilities in Sydney. They are committed to promoting independence, inclusion, and empowerment for our clients. As a rapidly growing organization, they are seeking a dynamic and experienced General Manager/Opearions Manager to lead our team and drive our...

  • Operations Manager

    7 days ago

    North Strathfield, Australia Personalised Care Full time

    Job Opportunity: NDIS Operations Manager at Personalised Care Personalised Care, a provider of Supported Independent Living support for individuals with mental health, intellectual, sensory, and physical disabilities, is seeking an experienced NDIS Operations Manager to join our team. About Us: At Personalised Care, we offer Supported Independent Living...

  • Warehouse Operations Manager

    3 weeks ago

    Strathfield South, Australia Asquith Workforce Full time

    Fast Paced & Professional Environment - Excellent opportunity - Attractive Salary A leading company in its industry, is seeking a highly skilled and motivated Warehouse Operations Manager to join their team. If you thrive in a fast-paced environment and possess excellent organisational and managerial skills, this is the perfect opportunity for you to make...

  • Treasury Operations Manager

    4 weeks ago

    North Strathfield, Australia The Arnott's Group Full time

    Department: Finance - ANZ- Location: North Strathfield, AU, 2137- Job Function: Finance - ANZ- Employment Type: Full timeThe Arnott’s Group portfolio of brands such as Tim Tams, Campbell Soup, Shapes, V8 and Scotch Finger continues the 155-year legacy of the Arnott family, providing quality, great-tasting food. Our ambition is to be a regional powerhouse...

  • Area Manager

    2 weeks ago

    North Strathfield, Australia Adept Services Pty Ltd Full time

    **The Company** Adept Services is a commercial cleaning company committed to providing high quality, zero harm, cost efficient cleaning and support services. We specialise in the following sectors - Commercial - Industrial - Hospitality - Aged/Health Care **Your Role** Adept Services is currently looking for an experienced, motivated, and committed Accounts...

  • Operational Excellence Manager

    1 week ago

    North Strathfield, Australia The Arnott's Group Full time

    Department: Manufacturing - ANZ- Location: North Strathfield, AU, 2137- Job Function: Supply Chain - ANZ- Employment Type: Full timeAt The Arnott’s Group, you’ll work with a diverse team who align with our values and are passionate and empowered to perform at pace and achieve big things. Alongside genuine people, you’ll enable the local production of...

  • Manager Engineering

    2 weeks ago

    Strathfield, Australia Strathfield Municipal Council Full time

    **Division**:Engineering & Operations **Team**:Engineering **Employment Status**:Permanent, Full time **Employment Arrangement**:35 hours per week with access to Council’s flexible working arrangements **Salary Range**:Remuneration Agreement **About the Opportunity** We are seeking a Manager Engineering to professionally lead the employees of the...

  • General Warehouse Worker/forklift Operator

    6 days ago

    Strathfield, Australia Summit Global Logistics Full time

    We are an established and a fast growing International Logistics Company. Currently, we are looking for a diligent warehouse worker/forklift Operator to - Assist in loading/unloading, Pick and Pack order, measuring and/or sorting of cargo; - Carry out general warehouse duties; - Perform other warehouse tasks as deemed necessary by supervisor or manager of...

  • Transactional Manager

    4 weeks ago

    Strathfield, Australia TAG Recruitment Full time

    **Job Title**:Transactional Finance Manager **Location**: Lidcombe, New South Wales **Start Date**:ASAP! **Duration**: Permanent Opportunity TAG Recruitment has been engaged to recruit a permanent Transactional Finance Manager Role for a valued multi award-winning client. Your role will be pivotal in managing our clients' day-to-day financial...

  • Fleet Manager/ Vehicle Allocator

    6 days ago

    Strathfield, Australia Velox Transport Full time

    Velox here are looking for a Fulltime Vehicle Fleet manager and Administrator. A fleet manager is in charge of anything and everything that involves Velox Transports fleet of commercial motor vehicles. They oversee fleet maintenance, the process of procuring and replacing vehicles, hiring drivers, etc. The fleet manager must direct the following...

  • Management Consultant

    2 weeks ago

    Strathfield, Australia Strathfield Partners Full time

    We are currently looking for a passionate Management Consultant to join our team! Strathfield Partners is a real estate firm that focuses on Project, Program, and Portfolio Management and Change Management. We work with clients in a variety of sectors in real estate such as such buying and selling properties, strata management and property management. You...

  • Warehouse Operations Manager

    7 days ago

    Municipality of Strathfield, Australia Harvey Norman Full time

    Key ResponsibilitiesDeliver shop fixtures to Harvey Norman, Domayne, and Joyce Mayne franchised complexes in a timely and efficient manner.Loading and unloading trucks, managing inventory, and maintaining accurate records of deliveries.Work collaboratively with the Shopfitting team to ensure seamless delivery operations and meet customer expectations.

  • HR Operations Manager

    7 days ago

    Strathfield Municipal Council, Australia Harris Farm Markets Full time

    Harris Farm Markets is a dynamic and innovative fresh food retailer with a strong commitment to customer satisfaction and employee engagement.We are seeking an HR Business Partner to join our team for a 12-month parental leave contract. In this role, you will play a key part in driving our people strategy across retail operations, warehouse, wholesale, and...

  • Debt Management Consultant

    4 weeks ago

    Strathfield, Australia Just Budget Pty Ltd Full time

    **Just Budget** is a company providing financial solutions that make a difference in the lives of everyday Australians. With the ever rising cost of living, we are constantly growing and adapting to our clients needs. Our highly skilled team of debt relief specialists develop tailored solutions to help our clients shoulder the burden of debt management,...

  • Centre Manager ⭐️ Generous Wage + Bonuses ⭐️

    3 weeks ago

    Strathfield, Australia Chipmunks in the Garden Full time

    Chipmunks Childcare are boutique child care centres operating in and around Sydney. Our Core values are around enhancing educational outcomes for young children in the communities we operate in. We believe that learning starts from the moment a child enters into the world and never stops even in adulthood. We encourage strong connections in each community...

  • Dropship Credits Operations Manager

    6 days ago

    Strathfield Municipal Council, Australia Harvey Norman Full time

    About the RoleWe are seeking an experienced Operational Team Leader to join our Dropship Credits team. This pivotal role will involve overseeing the daily operations of the creditors division within the Dropship team, ensuring efficient management of invoice processing, debtors, and creditors. The successful candidate will be responsible for providing strong...

  • Store Manager

    2 weeks ago

    Strathfield, Australia Hero Sushi STRATHFIELD Full time

    Hi, Hero Sushi is a company that operates 50 stores across Australia directly from the head office. We are a sushi company that sells Japanese food, and the company is steadily growing and increasing the number of stores.We are opening a new door to Australian sushi, and we strive to provide customers with fresh and diverse flavors. We are looking for a...

  • Manager, Information, Digital and Customer

    1 week ago

    Strathfield, Australia Strathfield Council Full time

    **Department**: Corporate & Community **Team**: Digital, Information & Customer **Employment Status**: Permanent **Employment Arrangement**: Full-Time, 35 hours per week **Salary**: Managerial Staff Agreement **About Strathfield Council** Strathfield Council is centrally located in Sydney’s inner-west, halfway between the Parramatta and Sydney CBD with...

  • Skechers Store Manager

    4 weeks ago

    Strathfield, Australia Skechers Full time

    Welcome to Skechers Australia, where we're not just selling shoes; we're shaping lifestyles! Skechers is a global leader in the footwear industry, known for our innovative designs, superior comfort, and a commitment to providing the ultimate walking experience. As a brand that transcends boundaries and trends, Skechers has become synonymous with...