Customer Quality Manager

6 months ago

Melbourne, Australia Heaton Rail Pty Ltd Full time

Key role interfacing with both clients, suppliers, and internal teams
- Manage customer quality issues from start to finish
- Opportunities for development and career progression

**Our Client**

With over 100 years of experience, our client is a global leader in the manufacture of sub-systems for rail and commercial vehicles. Their state-of-the-art facility housed close to Sydney (Western Suburbs) provides original and aftermarket braking, doors, HVAC, and related products to various heavy industries across Australia.

**About the Role**

We’re currently recruiting for a full-time permanent Customer Quality Manager to manage a team of Quality professionals that review and process quality issues from customer complaints through to resolution, liaising with both internal and external teams to drive a positive result.

**Roles and Responsibilities**

Reporting to the Group Quality Manager, your roles and responsibilities will include:

- Lead an experienced team of Quality Officers with engineering backgrounds
- Manage quality issues and associated corrective action requests
- Support and improve customer complaints process
- Review, analyse, and report on a variety of quality data
- Interface with a variety of stakeholders including customers, engineering, projects etc.
- Provide technical support to Quality Officers and other business departments

This role is with one of the largest global Tier 1 sub-system manufacturing and maintenance organisations with opportunities for progression both locally and internationally.

**Skills and Requirements**
- Prior experience in a similar role (e.g. Quality Control, Customer Quality, Complaints management, Quality Assurance, Quality Engineering etc.)
- Technical, Engineering, Quality, Trade and/or related background would be highly beneficial due to the technical nature of the products and tasks performed by the team
- Experience in managing a team would be ideal
- Good written and spoken English language skills are essential for the tole
- Experience within the heavy industry space would be ideal (rail, automotive, defence, manufacturing, mining, oil & gas, aerospace etc.)

**What’s in it for you?**
- Long term stable role with a global leader
- Opportunities for growth, development, and career progression
- Hybrid and work from home options available

**About Us**

Heaton Rail undertakes work both locally and internationally for some of the world’s best rail companies that make a positive difference to millions of people’s lives every day.

We help our clients do more, faster and better by connecting them with bright and passionate engineering, management and specialist talent in the fastest way possible.

At Heaton Rail, our people and talent network are truly our most important resource. As our famous saying goes, “a railway is 95% people and 5% iron”.

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