Technical Service Desk Manager

3 weeks ago


Sydney, Australia HOLT EXECUTIVE Full time

New South Wales, Sydney, Australia
- $150000 - $160000 per annum, Benefits: Annual Bonus + Pension + Benefits
- Permanent
- TT113

Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment in their latest network infrastructure, they are at the forefront of space and satellite innovation.

They require a Technical Service Desk Manager - SATCOM to manage and support the Technical Service Desk which supports customers’ telecommunications needs. This includes receiving and actioning customer standard service requests, responding to service incidents and outages to diagnose faults and restore services, maintaining customer facing IT services, as well as testing and preparing satellite terminal hardware for field operations.

**Key Responsibilities for the Technical Service Desk Manager - SATCOM**:

- Leading the Service Desk function with a strong focus upon delivering best practice service desk support, driving incident and request management to meet SLAs.
- Promoting a strong ethos of customer satisfaction through responsive, professional, informative and considered interaction with clients across all medium.
- Recruitment of individuals who possess the relevant mix of technical, interpersonal and motivation to drive the service forward and develop their onward career.
- Creating, implementing and executing a comprehensive induction programme for new employees, ensuring that individuals are fully conversant with the requirements of the role and able to demonstrate readiness to work with appropriate levels of supervision.
- Striving for continual service improvement in all aspects of the service desks operations, promoting a highly structured approach to identifying, reviewing issues and taking corrective actions to avoid future repetition.
- Driving the monitoring and proactive response to events to minimise impact upon services and clients. Ensuring tickets are proactively administered and updated appropriately to reassure stakeholders that resolution is actively progressing.
- Ensuring documentation is proactively managed, maintained and reviewed to accurately reflect current best practice in terms of technical and customer knowledge.

**Essential Knowledge and Skills required by the Technical Service Desk Manager - SATCOM**:

- Significant experience of managing a small to medium multi-site technical service desk.
- Whilst this is not a technical role a broad technical knowledge would be advantageous.
- Previous experience in a Managed Service Provider environment, supporting multiple infrastructures.
- Focus on customer care and promoting a customer centric approach.
- The ability to take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.
- Both a user and service focused approach by taking ownership and accountability of escalated issues raised and creating resolutions to deliver an excellent support service.
- Hold or be able to hold an Australian Security Clearance.

**for this position**:

- Your name:
Telephone or mobile number:
Job Title:
Job Reference:
Message:
You must Upload a CV:

- Accepted files format are:.pdf,.doc,.docx,.txtOne of our consultants will be in touch shortly.

We update the website daily, so visit again if you'd like to view details on new and exciting jobs.

We look forward to working with you.

Holt Executive.



  • Sydney, Australia HOLT EXECUTIVE Full time

    New South Wales, Sydney, Australia - $140000 - $160000 per annum, Benefits: Annual Bonus + Pension + Benefits - Permanent - V-32073 Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment...


  • Sydney Western Suburbs, Australia HAYS Full time

    International Telecommunications Company | Permanent Role | Management Opportunity **Your new company** An exciting new opportunity is available for a Technical Service Desk Manager at an international telecommunications company, operating within the government defence sector. This is a permanent position, located in the inner suburbs of Western Sydney,...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Service Desk Coordinator, Ongoing opporuntity, Sydney and Parramatta office locations + flexible/hybrid working options available** The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. ICT is being transformed from an outsourced vendor to a best of breed sourcing model with Service Desk and governance...

  • Service Desk Manager

    3 weeks ago


    Sydney, Australia The Recruitment Company Full time

    The Service Desk Manager is responsible for the support of end user and student computer services, Internal and External resources. You will be responsible for managing and reporting on service levels, relationship management and business communication in relation to operational support services and act as a senior technical resource within the Support...


  • Sydney, Australia Telstra Full time

    Employment Type Permanent Closing Date 2 Sept 2023 11:59pm Job Title Service Desk Technical Specialist Job Summary **Job Description**: An excellent opportunity has become available for a highly motivated and passionate Service Desk Technical Specialist to join the Service Assurance Operations Team at Telstra. The opportunity: This is a permanent...


  • Sydney, New South Wales, Australia Telstra Full time

    Employment TypePermanentClosing Date2 Sept :59pmJob TitleService Desk Technical SpecialistJob SummaryJob Description:An excellent opportunity has become available for a highly motivated and passionate Service Desk Technical Specialist to join the Service Assurance Operations Team at Telstra.The opportunity:This is a permanent full-time position, based in...


  • Sydney, Australia Colliers International Full time

    Company Description At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. With circa 9,000...

  • Service Desk Manager

    2 weeks ago


    Sydney, Australia Hamilton Barnes Associates Full time

    $130,000 + Benefits Sydney, New South Wales Permanent Enterprise Enterprise Networking We're seeking an organized and proactive individual to take on the role of Service Desk Manager, overseeing the establishment and ongoing management of our MSP client's service desk function! As a Service Desk Manager you'll play a pivotal role in ensuring the...


  • Sydney, Australia Colliers International Full time

    Full-time - Employment Category: Permanent Full Time **Company Description**: At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act...


  • Sydney, Australia Colliers International Full time

    Company Description At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. With circa 9,000...


  • Sydney, Australia Expertech Full time

    **Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Networks, Security** The prime primary responsibility for the **Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Networks, Security - **is to manage, improve and drive a core operational support IT team to...


  • Sydney, New South Wales, Australia Colliers International Full time

    Company DescriptionAt Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.With circa 9,000...


  • Sydney, New South Wales, Australia Colliers International Full time

    Company DescriptionAt Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.With circa 9,000...

  • Service Desk Manager

    2 months ago


    Sydney, Australia Sharp & Carter Full time

    Permanent position - $120k - $125k + super - Alexandria location **The Role** As Service Desk Manager, your duties will involve overseeing systems management, incident management as well as infrastructure monitoring and administration. You will also serve as an escalation point for the service desk, including: desktop, network & server support....


  • Sydney, Australia Hatch Full time

    ** This role is at Telstra (not for Hatch)** Hatch is supporting Telstra to find a great Service Desk Technical Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Telstra. **About the role at...

  • Service Desk Manager

    2 weeks ago


    Sydney, Australia Saul Recruitment Full time

    **A well-established and rapidly growing IT MSP!**: - **A r**eal Aussie success story!**: - **You will be responsible for leading, supporting and training the technical team!**: - **Work in a professional, collaborative and highly-skilled team of engineers**: - **Very supportive management style and culture**: - **Training and Development**: -...


  • Sydney, Australia NSW Government -NSW Education Standards Authority Full time

    **Service Desk Supervisor/ Technical Lead** NSW Education Standards Authority (‘NESA’) was formally established on 1 January 2017 to improve quality teaching and student learning across all schools and school sectors. It is responsible for the curriculum, assessment, teacher accreditation and regulatory standards in NSW schools, and accreditation of...


  • Sydney, New South Wales, Australia Expertech Full time

    Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Networks, SecurityThe prime primary responsibility for the Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Networks, Security - is to manage, improve and drive a core operational support IT team to their full...

  • Service Desk Manager

    2 months ago


    Sydney, Australia Saul Recruitment Full time

    **A well-established and rapidly growing IT company supporting clients across Australia.**: - **A r**eal Aussie success story!**: - **You will be responsible for leading, supporting and training the technical team!**: - **Work in a professional, collaborative and highly-skilled team of engineers**: - **Very supportive management style and culture**: -...

  • Service Desk Manager

    8 hours ago


    Sydney, Australia Saul Recruitment Full time

    **A well-established and rapidly growing IT company supporting clients across Australia.**: - **A r**eal Aussie success story!**: - **You will be responsible for leading, supporting and training the technical team!**: - **Work in a professional, collaborative and highly-skilled team of engineers**: - **Very supportive management style and culture**: -...