Help Desk Technical Lead

6 days ago


Sydney, New South Wales, Australia ServiceNow, Inc. Full time

The Help Desk Technical Lead will be responsible for leading our technical support team and ensuring that customers receive exceptional support experiences.

You will be responsible for managing technical cases, collaborating with cross-functional teams, and driving process improvements.

Key Responsibilities:

  • Manage technical cases related to the ServiceNow software and platform.
  • Collaborate with cross-functional teams to drive process improvements.
  • Lead the technical support team to deliver exceptional customer support experiences.

Requirements:

  1. 5+ years of experience in application technical support or software development environment.
  2. Proven leadership skills.
  3. Excellent communication and interpersonal skills.

Benefits:

  • Competitive compensation package.
  • Generous benefits.
  • Professional atmosphere.

About Us:

At ServiceNow, we are dedicated to empowering organizations to find smarter, faster, and better ways to work.



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