National Operations Manager
4 weeks ago
**About the business and the role**
Soclean focus on delivering the cleaning outcomes. Our expertise, resources and partnership approach enable us to create superior value cleaning solutions without compromise. Using the latest cleaning technologies to meet any challenge, we pay attention to the smallest detail to make a difference with every job. We always strive to exceed our customer’s expectations.
Soclean has a great opportunity for an experienced Client Services Manager to join our NSW team to oversee a large contract portfolio. The primary responsibility of the Client Services Manager will be to maintain and manage the relationships with the Clients, Supervisors and Cleaners on our client sites.
As the Client Operation Manager, you are the Client liaison as well as the staff trainer, mentor, and leader.
You will maintain & provide regular operational updates to Soclean senior Management, ensuring communication is always open and transparent. There is a significant amount of administration work required in this role including managing time & attendance logs for payroll purposes and therefore we are looking for someone who has the required skills in this area as well as previous experience in an onsite management capacity.
**Sydney location**
**Job tasks and responsibilities**
- Serve as the primary point of contact for our clients, ensuring their satisfaction and addressing any concerns or issues that may arise.
- Build and maintain strong relationships with clients, understanding their unique needs and providing personalized solutions.
- Collaborate with the cleaning team to ensure that services are delivered according to client expectations and company standards.
- Conduct regular client meetings and site visits to assess satisfaction levels and identify areas for improvement.
- Monitor and analyse client feedback, implementing strategies to enhance client experience.
- Stay updated on industry trends and best practices to continuously improve client services.
- Assist in developing, implement, and maintain cleaning policies and procedures.
- Assist in reviewing and updating Centre cleaning SOPs.
- Establish strong client relationships, addressing needs and concerns in a timely and professional manner.
- Conduct regular site visits to assess performance and identify areas for improvement.
- Ensure all safety, quality, people and operational issues are correctly implemented and reported.
- Always strive to improve procedures, outcomes and client experience
**Skills and experience**
- Minimum 5 to 10 years’ experience in a client services or account management role, preferably in the cleaning or facilities management industry.
- A background in the cleaning management field (essential) in particular Shopping Centre & Commercial cleaning services
- Experience with cleaning standards and processes across a variety of industries including commercial, retail etc. (desirable)
- Previous experience in managing Client portfolio's (sometimes from on site at the Client's location)
- Strong experience with administrative tasks, reporting, IT savvy and hands-on capability
- Ability to process and manage time & attendance logs for payroll purposes.
- Understanding of the Cleaning Services Award conditions
- Ability to lead a team and excellent staff management skills.
- Reliable, passionate and ability to deliver results with limited direction.
- Excellent verbal and written communication skills.
- Ability to provide a high standard of service and great client relationship skills.
- High level of WHS knowledge and ability to manage and assess risks and hazards and ensure all safety procedures are adhered to.
- Ability to work flexible hours if required.
**Salary**: $95,000.00 - $100,000.00 per year
**Benefits**:
- Salary packaging
Schedule:
- 10 hour shift
Work Authorisation:
- Australia (preferred)
Work Location: On the road
Expected Start Date: 15/09/2023
-
IT Operations Manager
2 weeks ago
Sydney, Australia Pacific National Full time**IT Operations Manager** - **Operational Accountability for Pacific National’s IT Infrastructure and Corporate Applications**: - ** Located in our North Sydney Office**: - **Be a part of Pacific National’s strategy to transform the rail industry** **About us** Pacific National (PN) is the largest provider of diversified rail freight services in...
-
IT Operations Manager
2 weeks ago
Sydney, New South Wales, Australia Pacific National Full timeIT Operations Manager- Operational Accountability for Pacific National's IT Infrastructure and Corporate Applications: Located in our North Sydney Office:- Be a part of Pacific National's strategy to transform the rail industryAbout usPacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight...
-
National Operations Manager
2 months ago
Sydney, Australia WorkTrybe Full timeSydney Based - National Remit - Will suit those with Security Operations or Labour Hire Backgrounds - Executive role with significant people leadership responsibilities **THE OPPORTUNITY** This employer of choice is a leader in the security sector and known for its' exceptional client delivery and satisfaction. - This is an outstanding, executive...
-
National Operations Manager
3 months ago
Sydney, Australia Employment Hero Full timeThe National Operations Manager is responsible for operational and client relationships across their portfolio group. Coordinates the operations team to deliver services in accordance with the client’s requirements. Will ensure the development and implementation of Operations plans for their portfolio clients: **Operations and Service Delivery** - Take...
-
National Operations Manager
2 weeks ago
Sydney, New South Wales, Australia WorkTrybe Full timeSydney Based - National Remit Will suit those with Security Operations or Labour Hire Backgrounds Executive role with significant people leadership responsibilitiesTHE OPPORTUNITYThis employer of choice is a leader in the security sector and known for its' exceptional client delivery and satisfaction. This is an outstanding, executive opportunity to join to...
-
National Operations Manager
3 weeks ago
Sydney, Australia DNA Talent Full timeDrive growth, development & reputation of Services Division - Key leadership role, career stability & progression - Supportive, respectful and collaborative working environment Leading tier 1 manufacturer with world recognition for quality and reliability are seeking an experienced and skilled Operations Manager to lead the development and operations of...
-
National Operations Manager
2 weeks ago
Sydney, Australia Humanity Health Group Australia Full timeDrive high performance service delivery and enhance organisational culture - Oversee the delivery of a national-scale allied health business - Support from an innovative organisation and unrivalled professional support Would you like to become part of an innovative, high-calibre team that seeks to make a real difference? Are you passionate about performance...
-
National Operations Manager
3 weeks ago
Sydney, Australia Arcadis Full timeArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex...
-
National Operations Manager
1 week ago
Sydney, Australia JLL Full timeJLL supports the Whole You, personally and professionally. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. Join JLL as our National Operations Manager. You’ll be an integral...
-
National Operations Manager
2 weeks ago
Sydney, New South Wales, Australia JLL Full timeJLL supports the Whole You, personally and professionally.At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.Join JLL as our National Operations Manager. You'll be an integral member of...
-
National Assistant Operations Manager
3 weeks ago
Sydney, Australia Redpath Partners Full timeExciting growth opportunity with a leading property investment landlord - National role working closely with the Operations Manager day-to-day - Fantastic salary package with 20% STI on top. Redpath Partners are excited to be exclusively partnering with a leading property investment management landlord who are looking to add an Assistant National Operations...
-
National Operations Manager
1 week ago
Sydney, Australia Roc Consulting Full timeHIGHLY COMPETITIVE SALARY + TIGHT KNIT CULTURE - GENUINE CAREER SCOPE & UNLIMITED OPPORTUNITY TO ADVANCE WITHIN - GENUINE CAREER SCOPE & UNLIMITED OPPORTUNITY TO ADVANCE WITHIN **COMPANY**: This company is Australia's leading provider for onboarding scales and weighing technology. They have offices all throughout Australia and are growing rapidly. They...
-
National Operations Manager
2 weeks ago
Sydney, New South Wales, Australia Humanity Health Group Australia Full timeDrive high performance service delivery and enhance organisational culture Oversee the delivery of a nationalscale allied health business Support from an innovative organisation and unrivalled professional supportWould you like to become part of an innovative, high-calibre team that seeks to make a real difference? Are you passionate about performance and...
-
National Vehicles Operations Manager
3 weeks ago
Sydney, Australia Inchcape Full time**Who are we?** **Why should you join us?** - Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year. - Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care...
-
National Clinical Lead
2 weeks ago
Sydney, New South Wales, Australia National 360 Full timeAbout UsNational 360 provides high-quality Allied Health services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. At National 360, we facilitate a collaborative workplace environment, and we understand that transparency and honesty are core to building a trusting partnership between team members and leaders. When you...
-
National Field Operations Manager
2 months ago
Sydney, Australia Lindt & Sprüngli Full timeLindt boasts a culture that's both dynamic and inclusive, seamlessly blending tradition and innovation. Recognising the brilliance that resides within each employee, we've curated an environment where confidence thrives, risks are embraced, and the courage to challenge norms ignites. This landscape isn't just about today; it's about sculpting the Lindt brand...
-
National Field Operations Manager
2 months ago
Sydney, Australia Lindt & Sprüngli Full timeLindt boasts a culture that's both dynamic and inclusive, seamlessly blending tradition and innovation. Recognising the brilliance that resides within each employee, we've curated an environment where confidence thrives, risks are embraced, and the courage to challenge norms ignites. This landscape isn't just about today; it's about sculpting the Lindt brand...
-
Distribution National Operations Manager
2 weeks ago
Sydney, Australia Chubb INA Holdings Inc. Full time**Your Role**: The Distribution National Operations Manager is responsible for the efficient and effective delivery of operational support for Chubb’s Distribution team nationally. This role will work closely with peers and leaders within Distribution, as well as key stakeholders across Operations, Product and Finance to ensure seamless ongoing support to...
-
National Field Operations Manager
2 weeks ago
Sydney, New South Wales, Australia Lindt & Sprüngli Full timeLindt boasts a culture that's both dynamic and inclusive, seamlessly blending tradition and innovation. Recognising the brilliance that resides within each employee, we've curated an environment where confidence thrives, risks are embraced, and the courage to challenge norms ignites. This landscape isn't just about today; it's about sculpting the Lindt brand...
-
General Manager National Touring Operations
4 weeks ago
Sydney, Australia Morton Philips Full time11/5/2023 - **_Dynamic and experienced leader_** **_ _**: - **_Develop and implement business plans to drive business growth_** **_ _**: - **_Excellent communication, leadership, and problem-solving skills_** **_ _** **General Manager National Touring Operations** Journey Beyond, part of the Hornblower Group, is a national business focused on bringing...
