National Operations Manager

1 week ago

Sydney, New South Wales, Australia JLL Full time
JLL supports the Whole You, personally and professionally.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.

With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

Join JLL as our National Operations Manager.

You'll be an integral member of the Property & Asset Management team supporting a high-profile, premium portfolio (office and industrial) for a respected and renowned client/ brand that truly requires no introduction.


The role reports to our Account Director and will manage the operations, EHS, Capital Works and Sustainability disciplines, and you'll have daily liaison with the client and JLL stakeholders on all operational matters relating to the portfolio.


Key accountabilities include:

Working closely with all stakeholders and National EHS Manager to deliver robust EHS policies and procedures and review all contracts to ensure compliance with documentation, principles, expectations and level of authority

Managing all risk management programs

Assisting our General Managers with the support of their operations personnel as well as leading your own team of direct reports to further success

Developing strategic improvement programs

Management of our capital works program, working closely with our National Capital Works Manager. Assisting onsite teams with the administration of large projects and processing submissions for client approval

Managing and coordinating the procurement and tender process through to the appointment of contractors for all site contracts, across an extensive range of services

Coordinating portfolio wide projects and supporting our property management teams

Continuous improvement of the sustainability performance of all property assets, ensuring that agreed benchmarking rating programs (NABERS energy, green star performance and WELL) are managed and coordinated across the portfolio


You have an impressive track record spanning operations management, including multi-site experience, with a strong knowledge of property engineering practices and principals across the commercial and industrial sectors.


A-Grade and premium office operational management experience is highly regarded, and your capabilities span capex, sustainability, EHS/ESG, procurement and contractor management.


Superior written and verbal communication skills are essential, and you are able to interact confidently and effectively with stakeholders at all levels.


A good level of financial aptitude and computer literacy is required for report writing and budget preparation and you thrive managing and interacting with large, diverse teams.


What you can expect from us:
Great employee discounts off fitness & other renowned bands
Active Social Club
Well-being program
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.


Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.


Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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