Customer Care Specialist
2 weeks ago
** This role is at Team Global Express (not for Hatch)**
Hatch is supporting Team Global Express to find a great Customer Care Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Team Global Express.
**About the role at Team Global Express**
We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Relations Analyst. In this role, you will work closely with the Customer Relations Team and Manager to ensure the delivery of excellent customer experiences to both external and internal stakeholders. As the highest level of escalation for Team Global Express, you will play a critical role in resolving complaints and addressing escalations in a timely and efficient manner.
**Seniority**
**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Team Global Express.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
**Salary**: $65,000.00 - $85,000.00 per year
Work Location: Hybrid remote in Sydney, NSW 2000
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