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Ecommerce Customer Service Representative

4 months ago

Malaga, Australia The Curtain & Blind Company Full time

The Curtain & Blind Company is a family-owned and operated DIY window furnishing eCommerce store with huge growth potential and an exciting future.

Due to the increased eCommerce workload, we are excited to be recruiting for a skilled Customer Service Representative to be responsible for providing superior customer service to eCommerce consumers across our various platforms.

This is a full-time role with possible weekend work role and is responsible for:

- Responding to consumer queries via telephone / CRM and Live-Chat to provide an exceptional consumer experience
- Consulting consumers on product-related topics
- Monitoring order fulfillment processes of consumers orders in the system and ensuring smooth processing according to defined service level agreements
- Proactively engaging with consumers in case of issues with their orders and providing alternatives
- Liaising with freight forwarders to resolve issues with consumer shipments
- Assisting with data entry and website maintenance

This is an exciting role that will suit an individual who has a minimum of 2 years of experience in an eCommerce Customer Service role. Experience with Wordpress, CRM platforms and Adobe suite preferred.

We look forward to meeting you

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person