Manager, Strategic Research
4 weeks ago
**Req ID**: 46439
**Department**: Customer Research, Analytics & Insights
**Division**: Australia Retail
**Location**: Melbourne
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business, or saving for things big or small.
Our newly formed Financial Wellbeing, Research and Design (FWRD) team will accelerate ANZ’s purpose of shaping a world where people and communities thrive and our ability to improve financial wellbeing through three distinct components:
**Financial Wellbeing**: Delivering better customer and commercial outcomes by supporting the delivery of purpose driven products, services, and experiences.
**Research**: Improving our understanding of financial health, human financial decision making and promising global innovations.
This role will be accountable for providing research and insight to support the development and validation of strategic propositions and other strategic initiatives for ANZ's retail portfolio (ANZ and ANZ Plus). The role supports the Chapter lead, working with teams to ensure a robust evidence base is established for these initiatives and help interpret the evidence to build confidence in their decisions.
**Role location**: Melbourne, VIC
**Role type**: 12 month opportunity, full time
What your day will look like
Providing project management & research support to the Chapter Lead on the development and validation of strategic propositions and other strategic research eg:
Asking questions to identify the underlying business problem
Conforming to agreed methodologies and evidence-based standards
Developing the most appropriate research design and associated artefacts (i.e., discussion guide, stimulus, questionnaire)
Engaging stakeholders and agency partners
Managing (and in some cases conducting) the fieldwork and execution process
Building the framework for analysis and reporting
Communicating the key insights and the so what / now what implications for influence
Managing the invoice and budget
Supporting the Chapter Lead in analysis and synthesis of learnings from multiple data sources and communication of the insights effectively to relevant cross functional stakeholders in an impactful and engaging way.
Working with the Operations team to ensure the smooth functioning of research services and compliance with various operation risk and procurement policies
Collaborating with peers and internal stakeholders including behavioural science and financial wellbeing experts to shape propositions to deliver tangible improvements in financial wellbeing.
What will you bring?
Experience working on market research projects including strategic proposition development
Knowledge of research design, qualitative and quantitative methodologies, and desk research
Experience managing research agencies
Experience managing research processes and outputs
Business communication & collaboration skills
Good numeracy and literacy
Sound proficiency in Excel and PowerPoint and ability to use research tools for data analysis such as Q, SPSS and Kapiche
Understanding of behavioural change frameworks
Financial wellbeing knowledge as it pertains to customers
Experience working with diverse set of stakeholders such design, tech, legal and data science
Degree qualifications
Demonstrated preference for learning irrespective of the educational format
So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
Job Posting End Date
13/08/2023, 11.59pm, (Melbourne Australia)
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