Lead Service Designer

2 weeks ago


Brisbane, Australia Chandler Macleod Full time

**Location**
***
- Brisbane, Queensland
- **Category**
***
- Executive
- **Salary**
- $ AUD - $ AUD Daily
- **Posted**
- 31-Jan-2024
- **Work type**
- Casual/Temp
- **Contact**
- Joy Delos Reyes
- **Reference**
- BH-156579
- **About the company**

Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a Lead Service Designer to join their busy team for a 12-month temporary assignment.
**About the role**

As a Lead Service Designer, you will design and deliver service improvements to provide quality client outcomes and enhance their experience. In addition, your key duties are as follow:

- Leading, researching and identifying insights contributing to Agency understanding of information
- Overseeing, creating and documenting current state service through design and research, to identify current client and staff experience and business processes.
- Leading and managing process design improvements.
- Leading and facilitating design-thinking sessions with service users to design and test future service processes, channel and experiences.
- Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on client and staff need and are consistent for all users across different touchpoints.
- Evaluating proposed solutions and design at both a conceptual and tactical level.
- Providing guidance, coaching team members and meeting the needs of service users with quality deliverables.

**About you**

To be successful in this role, you must have:

- Previous Service Designer experience, preferably in a Government Agency or Department
- Proficiency in designing services and experiences that prioritise the needs and preferences of end users
- Background in creating user personas to represent different user groups and their characteristics
- Skilled in creating user journey maps to visualise and improve the user experience
- Proficiency in service blueprinting to define and map out service processes and enablers
- Familiarity with agile methodologies like Agile or Kanban
- Ability to lead co-design sessions with stakeholders and users to gather input and ideas

**Benefits**
- 12-month temporary assignment
- Full-time hours, Monday to Friday
- $602.55 per day + super
- Immediate start pending clearances
- Brisbane, QLD location

**How to Apply**:

- _


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