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Cx Design Lead

7 months ago

Brisbane, Australia Peoplebank Full time

Location:
- Brisbane CBD- Job Type:
- Permanent- Posted:
- 1 day ago- Contact:
- Mangal Kadam- Discipline:
- General IT
- Reference:
- 260409The role of CX Design Lead is responsible for producing journey maps for key customer and employee journeys. The role will be required to work within a Design team consisting of a researcher and a backstage service blueprinter

**Responsibilities**:

- Requirements Analysis and Detailed Service Design - Leading the development of the planning stages and the data gathering requirements, working collaboratively with insights team across the organisation to inform understanding of the current journey
- Customer Journey Mapping of external customers and internal employee journeys experiences
- Supporting the business to deliver on its digital transformation program, Services for Brisbane

**Competencies and Skill**:

- Knowledge of human centred design methodology and experience of leading human centred design sprints (including collaborative workshops).
- Advance skills in customer journey mapping.
- Familiarity of customer research (preparing and delivering qualitative and quantitative research) and/or using customer research platforms/data visualisation tools.
- Possess empathy, be open-minded, curious, a great listener, effective collaborator and have a passion for telling the customer's story.
- Possess the ability to negotiate, consult, coordinate and deliver substantial business analysis and solution conceptualisation in a large, diverse and complex organisation.
- Demonstrated extensive experience in preparing high-quality epics and user stories.
- Ability to establish and grow collaborative relationships (building trust and providing reliability), with staff from varying technical disciplines, and with customers, suppliers, project managers and stakeholders.

Take the next step - **APPLY NOW Or contact Mangal Kadam on 730037693 **referring a job number **260409**.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._