Service Designer
2 weeks ago
- Drive service experience outcomes
- Experienced, supportive and collaborative values led team culture
Organisation
We are currently working with a leading tertiary education provider based in Brisbane who are at the forefront of education and research programs.
Opportunity
***The Service Designer chapter considers both the customer and employee experience and uses customer-led design to solve complex issues while maintaining a holistic consideration of back-end systems, processes, and infrastructure that need to be modified or changed so that it will support the delivery of these services to customers.
You will leverage your human centered design skills to advocate and deliver design outcomes and adoptions. You have strong skills in qualitative research, quantitative, system and strategic thinking, as well as stakeholder management. Your insights and recommendations will support a range of strategic initiatives and prioritisation roadmaps.
- Natural collaborator with a flair for engagement whilst being datadriven in your approach
- Ability to quickly understand and synthesise information (including qualitative data, feedback, desktop research) to make considered recommendations to achieve goals
- Proven experience working as a service designer (or hybrid UX and Service Design) for large scale experiences
- Understanding of the end to end design process and research methodologies including designing and conducting qualitative and quantitative research
- Experience in presenting and communicating designs and research as well as facilitation and workshopping
- Working within AGILE delivery teams and methodologies at scale
- Interest in HCD, strategic design, and innovation
- Proven experience in the design and launch of new products/services and transformational projects
- Experience in delivering mediumlarge scale customer experience strategies, against which delivery has been successful
Benefits
- Excellent remuneration package and flexible working in every sense. We value our people
- Opportunity to partner alongside bright minds and genuine investment in leading technologies
- Learning & development opportunities
- Career progression to help you realise your potential
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