Service Designer

6 days ago

Brisbane, Australia DXC Technology Full time

DXC’s Experience Design & Build team plays a critical role in enabling our clients to transform their digital landscape. Through a human-centric approach, our cross functional teams team partner with major corporate and government clients to co-create, implement and embed innovative and effective strategies and organisational change solutions designed to bring their vision and technologies to life.

Would you like to join our team and grow personally and professionally while gaining valuable experience in a fast-paced environment, please keep reading.?

We are looking for a Service Designer to join our team. Based in Brisbane or Sydney, you would join a passionate team of over 30 working from across the country. The Service Designer’s primary objective is to understand our client’s service or product offering and their user’s needs and to drive the co-design of better services.

**Key Responsibilities include**:

- Assist to plan and drive the HCD research and design processes for the development of products and services that delight users and support digital transformation.
- Collaborate on the co-design the of end-to-end products and services, from discovery and ideation through to high quality delivery, sustainment and improvement
- Effectively perform synthesis, analysis, prioritisation and alignment activities with clients to make decision e and make decisions based on insight, focused user research and data insights and business requirements
- Create products and services that are contemporary, sustainable and meet web accessibility standards to help our clients succeed and gain the competitive edge
- Understand and cater for the user base to ensure accessibility and inclusion for optimal experiences for clients and their users.
- Develop and maintain documentation to articulate the service environment and the proposed designs, including service blueprints, user journeys and hybrid maps.
- Be able to communicate ion bridge between our clients and other design team members, and internal development teams.
- Provide guidance and monitor and assistance to other cross functional design team members who to follow contribute to the service design and delivery process where necessary.
- Participate in other activities to improve the service design of the product and other process alignment
- Directly report to Experience Design Capability Lead, Practice Partner or Senior Consultant directly to client

**Key Competencies and Skills**:

- Must have the ability to effectively prioritise and manage multiple workloads (potentially across different clients)
- Experience in a Service Design role (in a client-facing environment)
- Good knowledge of service design delivery processes and Human Centred Design principles
- Must have the ability to effectively prioritise and manage multiple workloads (potentially across different clients)
- Ability to compose and manage service design artifacts for each phase of the service design delivery process.
- Understanding and appreciation of different skillsets within multidisciplinary design teams (including user research, interaction design and user experience specialists)
- Well-versed in working in agile design and delivery teams.
- Exceptional communication skills with demonstrated ability to communicate effectively with both a technical audience and business users.
- Good at presentation, time management and client relationship building.
- Good command of English communication (both oral and written)
- Good interpersonal, facilitation and collaboration skills
- Ability to engage with stakeholders.
- A desire to contribute to the broader success of the Experience Design team by participating in our Community of Practice or Digital Transformation Centre projects.
- Working knowledge with design and prototyping tools such as Adobe CS/CC (InDesign, Photoshop, Illustrator etc.), Figma, Adobe XD, Miro, Mural or other design tools is a bonus.
- Working knowledge of Adobe Experience Manager or other solutions
- Knowledge of the Australian Government Digital Service Standard, Inclusive Design practices and Service Design and Delivery ApproachWCAG 2.0 is an advantage.
- Experience working with or in public sector is not essential but useful.

**Your working environment**

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or we welcome you to make your mark and start your own group.

**Our culture and

  • Network Designer

    2 months ago

    Brisbane, Australia Service Stream Full time

    Primary Location Brisbane - Kingsgate Job Description Summary Assist with the Design Documentation requirements for Construction of NBN Infrastructure. Provide design drafting capabilities for telecommunications network designs meeting Service Stream standards. Work effectively with field supervisors, perform surveys and assist with design variations and...

  • Network Designer

    2 weeks ago

    Brisbane, Queensland, Australia Service Stream Full time

    Primary LocationBrisbane - KingsgateJob Description SummaryAssist with the Design Documentation requirements for Construction of NBN Infrastructure. Provide design drafting capabilities for telecommunications network designs meeting Service Stream standards. Work effectively with field supervisors, perform surveys and assist with design variations and record...

  • Instructional Designer

    3 weeks ago

    Brisbane, Australia Queensland Police Service Full time

    Our Team (Where You Will Be Working!) The Queensland Police Service provides a supportive, people-focussed work environment that supports work life balance and flexible work options. We also offer: - Opportunities for career mobility - Salary packaging arrangements - Comprehensive health, welfare and support services - Leave assistance for study You will...

  • Instructional Designer

    2 days ago

    Brisbane, Australia Queensland Police Service Full time

    **Our Team (Where You Will Be Working!)**: - As an instructional designer you will work collaboratively as a team member on the design, development, production and delivery of flexible learning materials and education training programs. **The core capability requirements for this role are**: - Work collaboratively as a team member on the design,...

  • Instructional Designer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Work collaboratively as a team member on the design, development, production and delivery of flexible learning materials and education and training programs.Provide an instructional design service for the development of flexible learning materials (including print-based and on-line) and the delivery of courses and programs.Manage projects and identify...

  • Instructional Designer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Our Team (Where You Will Be Working):As an instructional designer you will work collaboratively as a team member on the design, development, production and delivery of flexible learning materials and education training programs.The core capability requirements for this role are:Work collaboratively as a team member on the design, development, production and...

  • Instructional Designer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Your Key Accountabilities Work collaboratively as a team member on the design, development, production and delivery of flexible learning materials and education and training programs. Provide an instructional design service for the development of flexible learning materials (including printbased and online) and the delivery of courses and programs. Manage...

  • Digital Experience Designer

    2 weeks ago

    Brisbane, Australia Queensland Police Service Full time

    This role is a critical part of the Digital Strategy team. This team has the lead responsibility for the development of the Service's digital blueprint and roadmap, with a focus on a contemporary service experience strategy In the role of Digital Experience Designer, you will be responsible for advocated for a user-centred approach to digital design,...

  • Content Designer

    7 days ago

    Brisbane, Australia Queensland Police Service Full time

    As part of this role, you'll also collaborate with internal stakeholders to support organisational change and key QPS projects and initiatives. Your key accountabilities **The core capability requirements for this role are**: - Develop and edit web content for QPS and the community safety portfolio in consultation with content specialists to ensure...

  • Digital Experience Designer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    This role is a critical part of the Digital Strategy team. This team has the lead responsibility for the development of the Service's digital blueprint and roadmap, with a focus on a contemporary service experience strategyIn the role of Digital Experience Designer, you will be responsible for advocated for a user-centred approach to digital design, bringing...

  • Service Designer

    2 weeks ago

    Brisbane, Queensland, Australia DXC Technology Full time

    DXC's Experience Design & Build team plays a critical role in enabling our clients to transform their digital landscape. Through a human-centric approach, our cross functional teams team partner with major corporate and government clients to co-create, implement and embed innovative and effective strategies and organisational change solutions designed to...

  • Content Designer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    As part of this role, you'll also collaborate with internal stakeholders to support organisational change and key QPS projects and initiatives.Your key accountabilitiesThe core capability requirements for this role are:Develop and edit web content for QPS and the community safety portfolio in consultation with content specialists to ensure alignment with...

  • Educational Designer

    4 weeks ago

    Brisbane, Australia Queensland Police Service Full time

    Design QPS education and training courses and programs using evidence based adult education techniques and training best practice strategies. - Lead and manage a diverse range of education and training projects, including adult education professionals and project teams through the design, development, implementation and evaluation of QPS education and...

  • Service Designer

    2 weeks ago

    Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Large/complex organisation Drive service experience outcomes Experienced, supportive and collaborative values led team cultureOrganisationWe are currently working with a leading tertiary education provider based in Brisbane who are at the forefront of education and research programs. With an outstanding reputation for the quality of its teachers, its...

  • Educational Designer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Design QPS education and training courses and programs using evidence based adult education techniques and training best practice strategies. Lead and manage a diverse range of education and training projects, including adult education professionals and project teams through the design, development, implementation and evaluation of QPS education and training...

  • Service Designer

    1 month ago

    Brisbane, Australia Suncorp Group Full time

    Service Designer Permanent Role Location Sydney or Brisbane About the role: Contribute to the development of a human centred design practice within Customer Transformation for Insurance Australia by delivering strategic human centred design projects. Design brilliant customer experiences across insurance while supporting delivery teams to...

  • Service Designer

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Service Designer Permanent Role Location Sydney or Brisbane About the role: Contribute to the development of a human centred design practice within Customer Transformation for Insurance Australia by delivering strategic human centred design projects. Design brilliant customer experiences across insurance while supporting delivery teams to...

  • Service Designer

    6 days ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: We are in search for a Service Designer for our client, Federal Government department. Location of this position is flexible: Brisbane, Sydney, Adelaide, Melbourne or Canberra. This is an exciting opportunity to be apart of a recently established Program which reviews and improves the existing organisational structure and models of...

  • Service Designer

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Permanent opportunity:- Brisbane location:- Leverage your design capability skills to enhance Suncorp customer experienceThe RoleThe Digital CX & Strategy Team is committed to supporting the wider business to design and build desirable, feasible and viable customer experiences, as well as lead digital best practice using creative imagination and technical...

  • Service Design

    2 weeks ago

    Brisbane, Queensland, Australia Mission Australia Full time

    Full Time, Max Term to October 202- Location: Sydney/Flexible with Work form Home Options Great Salary starting at $100,000 + Super + NFP Salary PackagingLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian...