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Lead Service Designer
3 months ago
Location
***- Brisbane, Queensland
-
Category
***- Executive
-
Salary
- $ AUD - $ AUD Daily
-
Posted
- 31Jan2024
Work type
- Casual/Temp
Contact
- Joy Delos Reyes
Reference
- BH156579
About the company
Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a Lead Service Designer to join their busy team for a 12-month temporary assignment.
About the role
As a Lead Service Designer, you will design and deliver service improvements to provide quality client outcomes and enhance their experience.
In addition, your key duties are as follow:
- Leading, researching and identifying insights contributing to Agency understanding of information
- Overseeing, creating and documenting current state service through design and research, to identify current client and staff experience and business processes.
- Leading and managing process design improvements.
- Leading and facilitating designthinking sessions with service users to design and test future service processes, channel and experiences.
- Overseeing endtoend service experiences in line with the Digital Service Standard, ensuring changes are based on client and staff need and are consistent for all users across different touchpoints.
- Evaluating proposed solutions and design at both a conceptual and tactical level.
- Providing guidance, coaching team members and meeting the needs of service users with quality deliverables.
About you
To be successful in this role, you must have:
- Previous Service Designer experience, preferably in a Government Agency or Department
- Proficiency in designing services and experiences that prioritise the needs and preferences of end users
- Background in creating user personas to represent different user groups and their characteristics
- Skilled in creating user journey maps to visualise and improve the user experience
- Proficiency in service blueprinting to define and map out service processes and enablers
- Familiarity with agile methodologies like Agile or Kanban
- Ability to lead codesign sessions with stakeholders and users to gather input and ideas
Benefits
- 12month temporary assignment
- Fulltime hours, Monday to Friday
- Immediate start pending clearances
- Brisbane, QLD location
How to Apply:
- _