Outbound Telesales Customer Service Rep

7 months ago


Melbourne, Australia PFD Food Services Full time

**Based in Knoxfield**:

- **Full time permanent position**:

- **Outbound telesales focus**

PFD Food Services is Australia’s family operated food service network. We’re 100% Australian owned, with 70 strategically located distribution centres around Australia. We deliver an extensive range of fresh meat and seafood together frozen products, drygoods, paper products and cleaning solutions to the food service industry.

Since 1943, we have been distributor of choice for cafés, restaurants, pubs, clubs, schools and any foodservice business that demands a wide range of products delivered with outstanding customer service. We’ve always believed in ourselves and our people, we know it takes every task, from every person in our business to help make our customers business a success. In 2021 PFD formed a partnership with another proud Australian company, Woolworths Group.

**The Role**

Based in our Knoxfield hub, the purpose of the role is to undertake outbound sales calls to our food service customers. This role would suit someone who has a strong sales drive and is confident over the phone.

**Key Responsibilities**
- Undertake outbound sales calls with a focus on specific promotional lines;
- Use of internal database to drive sales calls;
- Create and maintain excellent customer relationships;
- Process customer orders and/or enquiries;
- Advise relevant staff/departments of any specific customer requirements;
- Ensure that all customer details are updated when necessary;
- Perform administrative and general office tasks as required.

**Key Competencies, Skills and Qualifications**
- Excellent telephone sales skills;
- Excellent communication and organisational skills, including phone manner;
- Previous call centre experience preferably in the food industry;
- Willingness to take on new tasks and be multi-skilled in various roles within the office;
- Capable of working under pressure in an exciting team environment;
- Show initiative and a positive attitude;
- Problem solving/troubleshooting abilities;
- Intermediate Microsoft Office experience, in particular, Outlook, Word and Excel;
- Attention to detail.

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._

**PFD Food Services is an Equal Employment Opportunity employer



  • Melbourne City Centre, Australia HAYS Full time

    Telesales & Customer Service Representative **Your new company** In this role you’ll be working for a family-owned market leader in the FMCG sector that has been situated in Australia for the last 50 years. **Your new role** - Outbound calling for customer orders from a fixed ring list - Contacting new and existing customers - Promoting new products by...

  • Telesales

    7 months ago


    Melbourne, Australia HAYS Full time

    Telesales **Your new company** In this role you’ll be working for one of Australia’s leading mixed plastic manufacturers. The company now manufactures a considerable range of recycled products. **Your new role**- - Large amounts of inbound & outbound calls- Upsell products- Building relationships by going the extra mile- Escalate any complex...

  • Telesales Team Leader

    6 months ago


    Melbourne, Australia Momentum Energy Full time

    About the role: The Telesales Team Leader is responsible for driving sales performance and process improvements in the Telesales space. The role will involve delivering on our customer promises including required business SLA’s and KPI’s as identified by the Head of Customer Growth. Working towards Momentum’s strategic objectives including customer...


  • Melbourne, Australia The Hassett Group Full time

    5-days in beautiful Port Melbourne office - Salary $65k - $70k + super. - Join a team that collaborates, supports, and celebrates success together. **ABOUT OUR CLIENT** Our client is a multi-awarding winning Australian food manufacturing business with decades of experience and a household Australian name. As they continue to grow they are on the lookout for...


  • Melbourne, Australia Charterhouse Full time

    Customer Service | Sales Outbound Be part of one of Australia’s largest food manufactures with a diverse range of leading brands | 3 + month contract | Monday to Thursday | Working hours 8am - 4pm - **Customer Service | Sales Outbound**: - **Initial 6-month contract**: - **$40 per hour inclusive of super** **About the Company** Be part of one of...

  • Telesales Manager

    6 days ago


    Melbourne, Australia NRG7 Full time

    **We reward hard working and talented people, read below.** - Generous annual salary + bonuses will generate OTE of $107k +. - Supportive and engaging team with years of experience in renewable industry. - Career opportunities to be National Sales Manager. - The opportunity to sell some industry leading innovative solutions including large-scale...


  • Melbourne, Australia Percepta International Full time

    Outbound - Customer Service RepresentativeAU-VIC-Melbourne **Description**: A Customer Service Representative - Outbound is primarily responsible for undertaking marketing programs on behalf of the Client to assist in their development of strategic business plans. Marketing campaigns include Owner Dialogue (Welcome and Anniversary calls), Hot Leads, Test...

  • Telesales Consultant

    6 months ago


    Port Melbourne, Australia DON Full time

    Part-Time Role (30.4 hours per week) - 6-month opportunity, available to start immediately - Global FMCG Business, Local Brand **About Us** *** GWF is one of the largest food manufacturers in Australia and New Zealand, employing around 6,000 people across 60 sites. GWF’s product range is diverse and includes leading brands of breads, baked goods,...

  • Telesales Team Manager

    7 months ago


    Melbourne, Australia NRG7 Full time

    **We reward hard working and talented people, read below.** - Generous annual salary + bonuses will generate OTE of $110,000 +. - Supportive and engaging team with years of experience in renewable industry. - Career opportunities to be National Sales Manager. - The opportunity to sell some industry leading innovative solutions including large-scale...

  • Telesales Team Manager

    14 hours ago


    Melbourne, Australia NRG7 Full time

    **We reward hard working and talented people, read below.** - Generous annual salary + bonuses will generate OTE of $110,000 +. - Supportive and engaging team with years of experience in renewable industry. - Career opportunities to be National Sales Manager. - The opportunity to sell some industry leading innovative solutions including large-scale...


  • Melbourne, Australia Cbus Full time

    Outbound Consultant, Advice Services **About Cbus** Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning...

  • Inbound Sales

    7 months ago


    Melbourne, Australia Compass Offices Full time

    Compass Offices is a leading fast-growing APAC flexible office space provider with 6 prime locations across Sydney and Melbourne CBD. This position is responsible for the qualification of incoming leads from marketing and broker sources as well as outbound calls to warm prospects. You will book tours for the sales team for office opportunities and will...


  • Melbourne, Australia Cbus Full time

    Outbound Consultant, Advice Services **About Cbus** Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning...


  • Melbourne, Australia Cbus Full time

    Outbound Team Leader, Advice Services **About Cbus** Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning...

  • Inside Sales Rep

    5 days ago


    Melbourne, Australia RateMyAgent Full time

    RateMyAgent launched in 2014. We have an awesome innovative culture, tonnes of energy and a focus to deliver amazing outcomes. Our culture means that teams can enjoy ownership of their work and the autonomy to innovate; backed by our belief in cross-functional collaboration, experimentation and learning. **The Role** Due to the growth of the organisation,...


  • Melbourne, Australia Spotzer Digital Full time

    **Are you a sales genius?** Do you love connecting with people and working with an excellent team in Melbourne? Do you like to assist businesses grow and support them in gaining excellent custom digital marketing solutions? And do You desire to have an impact on your salary? Then Spotzer is the company for you! We are a fast-growing business that believes...


  • Melbourne, Australia Made in the Shade Full time

    Made in the Shade Made in The Shade Group, known for its commitment to quality brands is looking for that passionate and energetic people-focused Customer Service Rep. You will be responsible for providing exceptional service to our established customer network for Navy Strength Ice Co. and The Everleigh Bottling Co. - Full time Monday to Friday 8-4pm -...


  • Melbourne, Australia Bupa Full time

    An exciting opportunity has become available in our Customer & Business Operations (CBO) - Outbound Operation team as the Outbound Optimisation Analyst. Reporting to the Outbound Optimisation Lead, this position is responsible for the operation of the automated dialler and its campaigns across the business unit. With a focus on executing daily plans, the...

  • Outbound Agent

    6 months ago


    Melbourne, Australia Acquire BPO Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...


  • Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **Your next career step - Multiple roles available!** This role, based in South Yarra, is responsible for taking active/warm sales leads through outbound dialling activity. With a customer centric approach, this role will be communicating the value of the product base. **Uncapped earning potential!** - Earn commission on every sale you make and be rewarded...