Associate, Client Service Representative

1 week ago


Sydney, Australia The Bank of New York Mellon Corporation Full time

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Associate to join our Corporate Trust, Client Services team. This role is in Sydney, Australia - Hybrid.

In this role, you’ll make an impact in the following ways:

- Provides quality support to clients with complex transactions and processes on a daily basis.
- Responds to client questions on BNY product features and provides technical assistance for issues that have been escalated by junior team members.
- Researches and resolves moderately complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
- Assists in providing status updates on problem resolution and outstanding issues to other teams.
- Assists with process improvement by contributing ideas to improve team efficiency.
- No direct reports. Provides guidance to less experienced staff.

To be successful in this role, we’re seeking the following:

- Responsible for the quality and completion of own work.
- High school/secondary school or the equivalent combination of education and experience is required.
- Bachelors degree preferred.

4-5 years of total work experience preferred. Experience in financial services preferred.At BNY, our culture speaks for itself. Here’s a few of our awards:

- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.



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