
Client Service Representative
1 day ago
IQVIA is looking for a **Client Service Representative** in **Sydney NSW**, to be part of our Client Service team, ensuring client support needs are met.
Reporting to the Associate Director of Client Services, this position ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship.
You will communicate effectively with various levels in the organization, demonstrate problem solving, analytical and strong customer service skills and will have the ability to maintain and develop relationships in a diverse business environment.
This position is a **12 month fixed term contract**, working both in the office and from home. **January 2025 **start date.
**Responsibilities**:
- Support Key Account Manager/Account Manager with the management of an account. Ensure fulfillment of contract specifications by validation of approved Pricing Schedule and submitting requests for additional client purchases. The Client Service Representative must ensure the delivery of services meets the customer's specifications, including accuracy, timeliness and quality.
- Expand use of IQVIA services to maintain revenue and maximise use of IQVIA platforms.
- Support the rollout and use of client self-service tools. Take ownership of all client support requests and allocate cases appropriately, ensuring all internal departments are aligned and collaborating. Provide regular updates to clients for all their support needs, ensuring the desired outcome for the client is achieved.
- Provide training and support to clients in the use of our Web-based, Client self-service portal for managing data content for all Information Offerings.
- Researches, analyses, and responds to client queries that will require an in-depth understanding of the client, specific business line, and/or therapeutic market.
- Conduct service meetings at client sites.
**Competencies/Skills/Abilities**:
- Bachelor’s degree in Science or related discipline (or equivalent) and a minimum of two (2) years of related work experience required
- Broad knowledge of the Pharmaceutical industry
- Exceptional analytical skills, demonstrated by the ability to solve problems and communicate solutions
- Ability to use tools/BI platforms to analyze data and address client queries
- Broad knowledge of the concepts, practices and procedures of the client service representative field
- High levels of initiative and ability to multitask
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Meeting facilitation, presentation and training experience preferred
- Knowledge of IQVIA products/business or previous Pharma experience preferred
-
Client Service Representative
4 weeks ago
Sydney, Australia Anton Murray Consulting Full timeSydney- Investment Banking- Contract or TemporaryOur client is a global financial services institution looking for a Client Services Representative to join their team on a 6-month temp-to-perm contract. This role will primarily interact with internal clients and perform routine operational tasks in the lifecycle of transactions including billing, payments,...
-
Client Services Representative
4 weeks ago
Sydney, Australia Salt Recruitment Full time**Client Services Representative** We provide our clients with the best talent on the market and have an urgent requirement for a Client Services Representative officer. This is a unique opportunity to work with a leading team, providing administrative support and services directly to high priority contacts. This role will require a significant level of...
-
Client Relationship Service Representative
4 weeks ago
Sydney, Australia Percepta International Full timeClient Relationship Service Representative AU-NSW-Sydney **Description**: Summary The Client Relationship Service Representative provides full Omni-Channel concern resolution support to Jaguar and Land Rover customers. From initial inquiry or concern through to close; the representative will liaise and coordinate with the dealer/retailer, field staff,...
-
Client Support Representative
2 weeks ago
Sydney, Australia Kaplan Australia Full time**Telephone-based customer service role**: - **26 days' annual leave, including 1 for your birthday**: - **Work flexibly - work from home and from office each week**: - **Permanent Full-time and Part time options available** **Role** We are looking for a Customer Service representative who will provide support and training to banking clients and student...
-
Client Services Representative
1 day ago
Council of the City of Sydney, Australia Hub Australia Full timeHub Australia seeks a motivated Client Services Representative - Full Time to enhance our client experience. As a prominent player in the Australian coworking market, we strive to deliver exceptional services and foster a collaborative environment.This role offers an exciting opportunity for individuals looking to transition from a hospitality or customer...
-
Intermediate Representative, Client Service
4 weeks ago
Sydney, Australia BNY Full timeAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...
-
Service Representative
3 days ago
Sydney, New South Wales, Australia Rentokil Initial Full timeAbout the JobWe are looking for a highly skilled and enthusiastic individual to fill the position of Service Representative. As a Service Representative, you will be responsible for visiting various client sites daily, providing exceptional service, and ensuring that all necessary tasks are completed to a high standard.You will be working independently, but...
-
Client Services Representative
3 weeks ago
Sydney, Australia Interactive Brokers Full time**Job Description and Responsibilities**: - Resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes, including: - Operability of IBKR Trader Workstation, Web Trader and Mobile Trader execution platforms, including...
-
Client Services Representative
2 weeks ago
Sydney, Australia Interactive Brokers Full time**Company Overview**: Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic...
-
Client Relations Representative
3 weeks ago
Sydney, Australia Heyoan Full time**Position Overview**: The Client Relations Representative will serve as the primary point of contact for our clients, ensuring a high level of satisfaction and addressing any concerns or inquiries they may have. This role requires a proactive and personable individual who can manage multiple tasks efficiently while maintaining a positive attitude. **Key...
-
Client Care Representative
7 days ago
North Sydney, Australia Sonova Full timeWho we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...
-
Client Service Manager
10 hours ago
Sydney, New South Wales, Australia Bank of America Full timeJob Overview:We are seeking a highly motivated and industry-established professional to join our F&O and OTC (FOOTC) Client Services Representatives team as a FOOTC Operations Client Services Representative (CSR). The CSR will be responsible for day-to-day servicing of FOOTC Clients domiciled in the Asia Pacific Region and specifically Australia, providing...
-
Customer Service Representative
1 week ago
Sydney, Australia PERSOLKELLY Full timeOur multinational clients are seeking Customer Service Representatives that will primarily be responsible for delivering excellent customer service to both internal and external stakeholders. Customer Service Representatives - Working for recognised, industry leading multinational clients. **ABOUT THE ROLE** Due to significant growth, our multinational...
-
Client Service Manager
3 days ago
Sydney, New South Wales, Australia Bank of America Full timeRole OverviewWe are seeking a highly motivated professional to join our F&O and OTC Client Services Representatives team. The successful candidate will be responsible for day-to-day servicing of clients domiciled in the Asia Pacific Region and specifically Australia.The Client Service Representative (CSR) provides a one-stop point of contact for clients...
-
Client Services Representative
3 weeks ago
Sydney, Australia AIA Full timeReceive inbound calls and/or make outbound update calls to Group Claims clients and members within the agreed turnaround times and in accordance with our business operating protocols, and in doing so provide a quality customer experience to our clients. - Providing expertise in dealing with any Group Claims client and members with telephonic enquiries...
-
Client Services
4 weeks ago
Sydney, Australia Clover Pipelines Full timeThe Client Services role is required to support our clients with the delivery of their water and wastewater infrastructure project requirements. The role requires the individual to provide product and order support to our external clients. The individual must be professional at all times and demonstrate a strong focus on effective communication along with a...
-
Customer Service Representative
4 weeks ago
Sydney, Australia Kennedy Reid Full timeSupportive environment with progression opportunities - Flexible working - hybrid work from home avaialble after training period **The Company** Our client is a global financial services & insurance provider with a stellar reputation in the market. They are seeking a professional Customer Service Representative to join their organisation in their brand new...
-
Client Services Manager
4 weeks ago
Sydney, Australia Anton Murray Consulting Full timeSydney- Wealth Management- PermanentOur client is a well established and growing financial services/registry business looking for a hands on Client Services Manager to join their team. The Client Services Manager will manage the delivery of the day to day administration of unit trusts/funds whilst developing and maintaining a strong business relationship...
-
Financial Services Representative
7 days ago
Sydney, New South Wales, Australia Ruizean Full timeFinancial Services Job OpportunityWe are looking for a Financial Services Representative to join our growing team.As a key member of our foreign exchange dealing team, you will be responsible for ensuring clients achieve their financial goals. This involves working closely with clients to understand their needs and providing tailored solutions.Develop and...
-
Customer Service Representative
4 weeks ago
Sydney, Australia Connecteam Full timeTech-savvy with a Start-up mentality - Career Progression - Fun and Cultured oriented team **About the company**: My client is a rapidly expanding Tech start-up with a goal to transform the working experience for those who are not bound to desks. Considering the existence of over 2.7 billion deskless workers worldwide, the opportunities and challenges for...