Lead Es People Consultant

6 months ago

Sydney, Australia Salesforce Full time

Job Category

Employee Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Job Details**:
We are seeking a Sydney-based Lead Employee Success (ES) Consultant to join our ES organization for a 9 month FTC.

This individual will partner closely with other ES teams, including ESBPs, Employee Relations, People Services & Operations (PS&O), Compensation, Mobility, Recruiting, and Talent Development to coordinate, roll out and implement ES programs and initiatives that support the business needs of the organization.

**Responsibilities**:

- Partner with the ESBPs, ER and other ES teams to coordinate the resolution of issues that require direct interactions with managers, teams and the business related to areas such as on-boarding, off-boarding, promotions, mobility, teaming dynamics and other related matters.
- Work directly with managers and employees to resolve medium to complex issues. Give guidance, coaching, and support to resolve ambiguous situations and issues.
- Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives.
- Creates tools, templates and resources for consistent service delivery at scale
- Provide enablement and delivery support for high impact initiatives; examples includes talent assessment, high-potential and manager development, organizational design and compensation planning, employee engagement and retention, and high impact teaming.
- Provide operational and analytical support to the ESBP leaders with quantitative data in supporting tactical and strategic HR initiatives.
- Assess and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Build narratives using data and insights, and partner with ESBPs to establish recommendations for improvement or enhancements based on analysis.
- Partner with ES PS&O team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience.
- Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and / or make recommendations when it is appropriate to align with with different teams.
- Mentor and onboard others across the ES organization and lead and coach them through initiatives.

**Requirements and Key Skills**:

- Work closely with ESBP, ER, managers and employees to handle a variety of issues and complete solutions and strategies in all areas of human resources
- Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment
- Demonstrated ability to be a self-starter and proactive
- Comfort with ambiguity and proven change agency.
- Proven ability to mentor, coach and onboard other team members.
- Ability to develop effective relationships across all levels of the organization and with diverse client groups
- Excellent verbal and written communication skills; must be a strong and succinct communicator
- Ability to collect, assimilate, analyze and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software; Workday and Salesforce a plus.
- Ability to take trends and data, boiling them down to presentable themes and connecting the dots.
- Ability to partner with COEs to design, build, and implement programs and processes to support business needs
- Ability to deliver difficult feedback, coach leaders through difficult scenarios and facilitate team discussions.
- General knowledge of employment policies and practices
- Knowledge of staffing, compensation, and talent management standard processes

Required Experience:
5+ years of HR, HR Operations or HR Analytics experience

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all

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