Client Liaison/intake Officer

2 weeks ago

Hawthorn, Australia True Hands Full time

True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized Client Liaison/Intake officer for our new Hawthorn Office.

**About You**:
Working independently with True Hands, with a primary focus on driving growth through new client referrals. Your dedication to engaging with the community allows you to actively secure referrals, and you personally manage initial service inquiries from prospective clients.

The position is for 3 days per week initially (preferred: Mon, Wednesday and Fridays) and is a casual position with reliable hours.

**Responsibilities**:

- Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
- Excellent customer service, always seeking new ways to engage and provide exceptional customer service
- Maintain excellent record-keeping of all client records, calls, feedback and enquiries
- Liaise with other referring agents including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships and always working to find solutions to often complex administrative issues.
- Developing and maintaining positive, respectful, and supportive relationships with clients and key stakeholders
- Rostering staff for clients and maintaining those rosters.
- Manage any feedback from clients/ guardians, taking appropriate action as required to achieve a positive outcome.
- Using your skills to create documents and reports, and record and analyse data relevant to service delivery.
- Always ensure organisational compliance, in-line with industry and organisational policies and procedures.

**To be successful in this role you will have**:

- Customer service skills demonstrated by experience
- Excellent problem-solving and initiative, the ability to be flexible in thinking
- Strong communication skills, both oral and written
- Good listening skills and the ability to build meaningful relationships with clients.
- Experience in coordinating people and responding appropriately
- Ability to effectively manage client and stakeholder expectations
- High-level report writing skills
- Client Database Systems experience

**Mandatory Qualifications for this role**:

- NDIS Worker Screening Clearance
- Current Driver’s Licence
- Working with Children check
- Current police check

**Job Type**: Casual

Pay: $45.00 - $48.00 per hour

Schedule:

- 8 hour shift

Supplementary Pay:

- Penalty rates
- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person

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