Client Support

7 months ago

Hawthorn, Australia Inlogik Full time

An exciting opportunity to join Inlogik, an established Australian born Software Company that develops Corporate Credit Card software solutions for organisations across over 30+ Countries.

We recognise and award achievement, create a team environment where all employees are respected, connected, and can contribute. We provide a flexible and balanced work lifestyle with some additional perks that include but are not limited to:

- Hybrid working arrangements with access to an office environment for you to work from.
- A competitive remuneration package.
- A highly supportive and collaborative team environment.
- Access to Health and Wellbeing programs.
- Lunches, fruit and more.
- Salary sacrifice superannuation and Novated Car Lease options.
- Career Growth and Development program options.
- Plenty more.

Joining our Client Support team, who play a vital role within our Company as the first point of contact to ALL our customers. You will comfortable and confident to demonstrate exceptional customer service, effectively and efficiently addressing any technical support in a timely manner and has a passion with technology.

This is a full-time permanent role (Hybrid work arrangement - 2 days in the office and 3 days remote) where you will be involved in performing task that may include:

- Providing excellent customer support, including assisting with the configuration and troubleshooting of products.
- Pro-actively monitor the support ticketing management system and support in-box and respond to customer issues within agreed timeframes.
- Managing file and document transfer between Inlogik & Clients and remediate issues as required.
- Performing scheduled daily checks accurately and on time.
- Assisting with the management and troubleshoot day-to-day issues that arise with the delivery of Inlogik products to its customers.
- Investigating, reproduce and document issues report by clients
- Providing technical pre-sales, implementation and client management assistance to the Inlogik Sales Project and Account Managers.
- Deploying bespoke client deliverables to existing clients as requested.
- Actively participate and contribute to technology/process advancement in the Inlogik Group including review of product documentation/training material and provide feedback/recommendations for improvement to technical writers.
- Other tasks as required to assist with the QA & Testing and Development team.

To be successful in this role, you will have experience in:

- Knowledge with web programming languages either HTML, CSS or other.
- Troubleshooting and problem - solving experience.
- Experience / knowledge in writing MS -SQL queries and interacting with databases.
- Understanding of monitoring tools.
- Understanding of business intelligence reporting.
- Have strong written and spoken communication skills, with the ability to describe technical concepts simply to non-technical people.

  • Complex Care Support Worker

    7 months ago

    Hawthorn, Australia Jaeman Support Services Full time

    **About Us** Jaeman support services are a provider of professional support staff that help in providing our clients with the ability to choose how they are supported, enabling them to live their life to the fullest and as they choose. Through our dedicated support staff, community-based engagement, and in house activity focused team, we aim to support our...

  • Client Support Specialist

    7 months ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...

  • Disability Support Worker

    2 months ago

    Hawthorn, Australia Jaeman Support Services Full time

    **About Us** JaeMan Support is a dedicated provider of professional support staff, empowering our clients to live their lives to the fullest and make choices about how they are supported. Through our passionate team and community-focused initiatives, we emphasize positivity, dedication, and empowerment, helping our clients gain confidence and independence....

  • Disability Support Worker

    2 months ago

    Hawthorn, Australia AB Nurses Support Services Full time

    **DISABILITY SUPPORT WORKER** AB NURSES SUPPORT SERVICES Melbourne, VIC AB Nurses Support Services is seeking passionate Disability Support Workers to join the team. We are looking for competent, enthusiastic and reliable Support Workers who possess the right empathy, interpersonal skills and ethics to prioritise the care of our clients. We currently have...

  • Client Support Officer

    4 months ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...

  • Client Support Officer

    4 months ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...

  • Customer Service

    3 weeks ago

    Hawthorn, Australia Access Health and Community Full time

    A truly varied role with customer service and administration focus - $29.94 per hour plus super with generous Not for Profit salary packaging - Full time position, based across Ashburton, Hawthorn, Richmond & Doncaster **About Access Health and Community** With a history of 150 years and caring at our centre, our mission and commitment is to build...

  • Client Liaison/intake Officer

    4 months ago

    Hawthorn, Australia True Hands Full time

    True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized Client Liaison/Intake officer for our new Hawthorn Office. **About You**: Working independently with True Hands, with a primary focus on driving growth through new client referrals. Your dedication to engaging with the community allows you to actively...

  • Client Support Officer

    4 days ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...

  • Client Care Manager

    7 months ago

    Hawthorn East, Australia Animal Emergency Australia Full time

    Pet well-being discounts (including discounted treatments and products) - Brand new, purpose-built hospital! - Discounted gym memberships (Fitness Passport) **About Us** Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At our core, AEA exists...

  • Client Service Administrator

    9 months ago

    Hawthorn East, Australia Accru Melbourne Full time

    On the job training and mentoring - May suit experienced administrator seeking part-time or full-time work - May suit someone looking to kick start a career in admin **Why join Accru Melbourne? We offer**: - Strong supportive culture. We value our people! - Work life balance - On the job training and mentoring - Active Social Club with regular social and...

  • Client Services Coordinator

    6 days ago

    Hawthorn East, Australia Blue Cross Full time

    A supportive, happy, friendly working environment - Flexibility to work from home - Work in an organisation you can make a difference As a leading aged care provider, BlueCross offers a wide range of flexible and responsive aged and community care services across metropolitan and regional Victoria. We promote dignity, respect, choice, integrity,...

  • Client Services Coordinator

    5 days ago

    Hawthorn East, Australia Blue Cross Full time

    Flexible WFH options - Supportive, encouraging team - Work for an organisation that makes a difference every day As a leading aged care provider, BlueCross offers a wide range of flexible and responsive aged and community care services across metropolitan and regional Victoria. We promote **dignity, respect, choice, integrity, independence and engagement**...

  • Support Worker

    3 weeks ago

    Hawthorn, Australia Cosy Home and Community Care Full time

    URGENTLY HIRING! Cosy Home and Community Care is an NDIS provider that is committed to delivering high-quality care to people in their homes with support services tailored to their individual needs. Cosy Home and Community Care is looking to hire reliable Support Workers for our client in Hawthorn. **Key Responsibilities**: - Strengthen client’s...

  • Disability Support Worker

    6 days ago

    Hawthorn, Australia Regal Care Pty Ltd Full time

    **About the Job** Regal Care is a purpose-driven Home Care Agency registered NDIS provider in Australia. We provide support to NDIS participants, Aged Care recipients as well as private clients. **Position Overview**: **Home Support Workers help our clients with**: - Personal care such as showering, grooming, or dressing - Social support with...

  • Disability Support Worker

    6 days ago

    Hawthorn, Australia LLS AUS GROUP Full time

    **Role Responsibilities** **Disability Support Workers**: - The position entails providing total care and assistance to one disability client. - Working on Sundays only, from 7 am to 9 pm, for a total of 10 hours per day. - You will work alongside another worker to ensure comprehensive care for the client. **Support Care Workers**: - The role involves...

  • Client Vacancy Coordinator

    2 weeks ago

    Hawthorn, Australia Scope (Aust) Full time

    **About Scope** Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term...

  • Application Support Analyst

    6 days ago

    Hawthorn, Australia Inlogik Full time

    At Inlogik, we’re proud to be a global leader in Corporate Credit Card and Expense Management solutions, empowering businesses across 30+ countries. Our innovative products drive efficiency and transparency, making a real difference in how organisations manage their finances. We have a fantastic opportunity for an Application Support Analyst to join our...

  • Disability Support Worker

    3 weeks ago

    Hawthorn, Australia Trusted Care Partners Full time

    Hawthorn - Award Wages and Ongoing professional support and opportunities - Community Services and Development > Disability Workers Trusted Care Partners is currently recruiting for supportive and caring Disability Support Workers, with a genuine passion to help and support persons with disabilities to maintain their independence and participate in their...

  • Disability Support Worker

    6 days ago

    Hawthorn, Australia LLS AUS GROUP Full time

    We are looking for experienced Disability Support Workers who are enthusiastic about providing a caring, compassionate, respectful and high-quality service in Aged Care and Disability Support. Our priority is to help our clients live empowered and independently at home and also improve their social lives, making them feel like they belong and are part of...