Compliance Advisor

2 weeks ago

Sydney, Australia humm Full time

**Work options**: Hybrid

At the hummgroup we offer a blended working approach, with teams coming in into the office three days per week to connect and collaborate. The other days you have the flexibility to work from home should you choose to.
- Critical role in our Investigations & Compliance team
- Identifying compliance issues via outbound/inbound phone calls to BNPL customers
- Flexible working - work from home and back to base days

**We Dream. We Design. We Deliver.**

**humm**group (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.

**What's so exciting about this role?**

The Compliance Advisor is a critical team member who supports our Buy Now Pay Later (BNPL) product. The team is responsible for assisting **humm**group to actively implement the Seller Accreditation, Onboarding and Monitoring Policy and procedures for** hummgroup** BNPL Sellers.

You will operate as a key point of insight into our customer experience and the compliance of our Seller network. You will actively participate in assisting and supporting colleagues across the organisation to ensure consistency of approach and adherence to Seller Accreditation, Onboarding and Monitoring Policy and **humm**group’s regulatory compliance and monitoring commitments.

As a Compliance Advisor, you will use your advanced analytical skills to provide high quality compliance and risk evaluations and advice to assist the Risk & Compliance Manager and other relevant **humm**group stakeholders with relevant regulatory authorities.

**What Does An Average Day Look Like?**

No day is average at **humm**group, but here’s an idea of what you can expect to do in this role:

- Identify compliance issues via outbound / inbound phone calls to BNPL customers
- Identify & investigate compliance issues within our seller network, collate evidence, and obtain information by phone or in writing as required
- Ensure **humm**group’s record management systems are kept up to date by recording the results of investigations and other relevant information
- Review new Seller information including credit reporting data, ASIC information, documentation and websites to ensure compliance with regulatory requirements
- Perform compliance investigations and assessments, including conducting internal reviews and audits of the **humm**group Seller network and identifying assessing and managing key risks
- Assisting to review, maintain, improve, and implement **humm**group’s accreditation, onboarding and compliance management framework
- Exercise due diligence and care in the formulation of written correspondence that objectively documents discoveries where Seller risk has been identified and recommend proactive solutions and escalate that information to the Risk & Compliance Manager
- Build credibility and be committed to building a strong risk and compliance culture across the organisation via staff education and the risk and compliance management framework in conjunction with the senior management team

**Who will thrive in this role?**

You’ve got an eye for detail, keep calm under pressure, have a curious mindset with demonstrated experience in judgement and decision making including a high level of customer service and strong probing skills.

We are also looking for someone who brings:

- A passion for compliance
- Strong administrative skills, including drafting of correspondence, and computer literacy, including a thorough understanding of Microsoft 365
- Excellent communication skills, including verbal and written
- Proven ability to meet deadlines and deliverables, think critically and analytically and possess a keen eye for detail
- Experience working with multiple stakeholders from varying business units and geographic locations.
- 1+ years compliance experience within a Financial Services environment and / or exposure to Buy Now Pay Later
- Experience in direct customer engagement, ideally within a financial services environment
- Excellent time management, business writing and communication skills
- High attention to detail
- Ability to multitask

And did we mention that we are working in a fast-paced environment where change is the only constant? We really mean it so experience working at pace is essential. If this sounds like you then we would love to hear from you

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