Office Administrator

2 weeks ago

Osborne Park, Australia First Home Buyers Direct Full time

**Job Title**: Customer Service Administration

**Location**:Perth, Western Australia

**Company Overview**:
First Home Buyers Direct is a leading builder in Perth that specializes in building affordable and quality homes for first home buyers. We are a fast-growing company that prides itself on providing our customers with exceptional service and quality homes.

**Responsibilities**:

- Provide administrative support to our customer support team, including data entry and processing of customer support requests.
- Manage and maintain customer records, ensuring that all customer data is accurate and up-to-date.
- Assist with scheduling appointments and follow-up calls with customers.
- Collaborate with other team members to ensure that customer needs are met and that deadlines are met.
- Continuously improve our customer service processes and procedures to ensure that we provide the highest level of service to our customers.

**Requirements**:

- Excellent communication skills, both written and verbal.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Ability to work independently as well as part of a team.
- Strong problem-solving skills and ability to resolve customer complaints effectively.
- Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
- A positive attitude and willingness to learn and grow with the company.

**Experience**:

- No previous experience required, but customer service experience will be highly regarded.

**Education**:

- High school diploma or equivalent required.
- Additional education or training in customer service or administration will be highly regarded.

Pay: $46,270.37 - $69,743.82 per year

Schedule:

- 8 hour shift
- Flexible hours

Ability to commute/relocate:

- Osborne Park, WA: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Office administration: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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