Intake Officer

3 weeks ago

Sydney, Australia JobLink International Full time

Looking for someone who has been developed to deliver person-centred onboarding services to new and prospective clients.

**20th August, 2023**:
**Intake Officer (NDIS & Aged Care)**
- $70,000 to $75,000
- Full-time employment
- Skills and development allowance up to $10,000
- Supported professional development opportunities.

**About our client**

Our client is a registered service provider for Home Care Packages (HCP) and Disability services (NDIS). Our client wants an intake officer to join their Sydney office team. This is the right place to be if you look forward to working in a culturally diverse workplace that understands different generations' values.**Role Overview**

The Intake Officer container supports the company's growth. The role of the intake officer has been developed to deliver person-centred intake services to new and prospective clients. Also, the role must provide high-quality follow-up on each enquiry coming to the company from different sources and convert them to the company's clients by reflecting the quality of care and services to the potential clients.**Duties and Responsibilities**

The Intake Officer position has the following duties and responsibilities:
- Monitor and follow up on all enquiries from different sources.
- Reply to all questions coming to your inbox from different sources of enquiries.
- Engaging and joining community groups on social media.
- Reply to all questions on social media.
- Providing quality customer service to potential new clients.
- Providing consumers and participants complete information about their required services, needs and funding type under each government support service.
- Strong communication skills for responding to enquiries and referrals and coordinating all intake-related tasks.
- Entering client information into the client management system
- Completing an initial assessment and service request form to inform the care manager.
- Allocation of new consumers or participants to the care manager.
- Ability to quickly assess the needs of clients and identify the right services.
- Identify appropriate internal or external programs or services and provide referral pathways for clients and their families.
- Promoting our client services within communities, referring agencies and relevant providers.
- Monitor and audit client satisfaction and implement initiatives to support ongoing quality improvement.
- Promote services to other stockholders, service providers, and health organisations.
- Promote services to LACs, support coordinators and hospitals.
- Ensure clients are supported throughout their engagement with the services by working collaboratively and cooperatively with clients and other staff.

**Key Selection Criteria**

**Experience**:

- Three (3) years of experience in this role or a similar position
- Knowledge of aged care and disability sectors, including funding and policy protocols, aged care quality standards and HCP program processes and NDIA Practice standards
- Experience working with aged care consumers and their families.
- Experience working with people with disability, their families and the NDIS.
- High-level computer literacy skills (Microsoft Office and Visual Care or similar)
- Experience working in a multi-disciplinary team.
- High level of written and verbal communication skills
- Time management skills to effectively manage workload and meet deadlines.

**Qualifications**:

- Relevant Qualifications in social services or other fields related to healthcare.
- Care management, health, aged care or business-related qualifications plus extensive experience in community services or business management fields.
- Qualifications in Social Work, Psychology, Allied Health profession Community Services / Case Management or university graduate degree in public health

**Employment Requirements**:

- Must be an Australian citizen or permanent resident.
- Required to maintain a current First Aid certificate.
- Required to hold a working with children permit/card
- Required to provide a satisfactory national police check.
- Provision of a satisfactory pre-employment medical and fitness report.

**Benefits**
- Full-time permanent position
- Skills and development allowance up to $10,000
- This an exciting opportunity to join a growing organisation.
- Strong management and administrative support
- Supported professional development opportunities.
- Opportunities for advancement
- An immediate start

  • Intake Officer

    2 months ago

    Sydney, Australia Brightside Recruitment Full time

    Growing Not for Profit Organsiation - Close to public Transport - Available immediately **Organisation**: Brightside Recruitment has partnered with an established service provider who offers a range of specialist services including community outreach, recreational and residential services, ensuring their participants receive the support they need to live...

  • Intake and Registration Officer

    5 days ago

    Sydney, Australia Hudson Australia Full time

    A fantastic opportunity on a 4 months contract with the possibility for an extension or a potential to go permanent. Attractive hourly rate and based in Campbelltown NSW or Mount Gravatt Queensland. **About the Organisation**: The Intake and Registration Officer role is responsible for undertaking intake and registration services for carers accessing...

  • Intake and Registration Officer

    4 weeks ago

    Sydney, Australia Hudson Full time

    4 months contract + Potential Extension or Potential to go Permanent Can be based in Campbelltown NSW or Mount Gravatt QLD Join a reputable Not-for-profit organisationA fantastic opportunity on a 4 months contract with the possibility for an extension or a potential to go permanent. Attractive hourly rate and based in Campbelltown NSW or Mount Gravatt...

  • Intake and Registration Officer

    1 week ago

    Sydney, Australia Hudson Full time

    4 months contract + Potential Extension or Potential to go Permanent Can be based in Campbelltown NSW or Mount Gravatt QLD Join a reputable Not-for-profit organisationA fantastic opportunity on a 4 months contract with the possibility for an extension or a potential to go permanent. Attractive hourly rate and based in Campbelltown NSW or Mount Gravatt...

  • Intake Volunteer

    6 days ago

    Sydney, Australia Immigration Advice and Rights Centre Full time

    **JOB DESCRIPTION**: IARC is a specialist, not-for-profit community legal centre that provides legal advice and assistance on immigration and citizenship matters to vulnerable migrants. Our Intake Volunteers assist our legal team to ensure each client receives appropriate and timely legal assistance and information. - The role of an Intake Volunteer is to...

  • Information and Intake Officer

    2 months ago

    Sydney Central Business District, Australia Intellectual Disability Rights Service (IDRS) - Ability Rights Centre (ARC) Full time

    About the role Information and Intake Officer - Part time Employer: Intellectual Disability Rights Service (IDRS) Work Type: Part time 22.5 hours per week (9am - 5pm Wednesdays, Thursdays, and Fridays) Classification: Administration, Disability, Legal and Human Rights Sector: Not for Profit Location: Sydney CBD Applications Close: Sunday 30 July 2023...

  • Witness Assistance Service Intake Officer

    3 weeks ago

    Sydney, Australia NSW Government -Director of Public Prosecutions, Office of the Full time

    **_NSW_** **_Office of the Director of Public Prosecutions_** **_ Prosecution Officer (Administrative) Level 3_** - $93,064 p.a package includes salary ($75,992 - $83,211), employer's contribution to superannuation and annual leave loading)_ The NSW Office of the Director of Public Prosecutions (ODPP) provides an independent, efficient, fair and just...

  • Client Intake and Support Officer

    2 weeks ago

    Sydney, Australia HammondCare Full time

    Client Intake and Support Officer, Restorative Care Team, Centre for Positive Ageing - Permanent full-time position based at the Centre for Positive Ageing at Hammondville - Packaged salary for the successful applicant will be matched to NSW Health Administration Officer Level 2 **About HammondCare**: HammondCare is an independent Christian charity that...

  • Client Intake and Support Officer

    2 weeks ago

    Sydney, Australia HammondCare Full time

    Client Intake and Support Officer, Restorative Care Team, Centre for Positive Ageing - Permanent full-time position based at the Centre for Positive Ageing at Hammondville - Packaged salary for the successful applicant will be matched to NSW Health Administration Officer Level 2 **About HammondCare**: HammondCare is an independent Christian charity that...

  • Ndis Intake Officer

    6 days ago

    Sydney, Australia Ability Action Australia Full time

    Company Description **Welcome to Ability Action Australia!** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults - get more out of life. Our work is much needed, vitally important and life-changing for our clients and their families. **Job Description**: Ability...

  • Intake Support Worker

    2 weeks ago

    Sydney Western Suburbs, Australia Mission Australia Full time

    Max term - 12 Months| Part Time - 15 hrs per week (flexible days) - Location: Kingswood NSW 2747 - Salary - $36.84/hr + Super + Salary Packaging benefit - Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end...

  • Graduate Trader 2025 Intake

    2 weeks ago

    Sydney, Australia Eclipse Trading Full time

    Graduate Trader | 2025 Intake **Graduate Trader | 2025 Intake** **Commencement date: February 2025** **Location: Sydney** Eclipse Trading is one of Asia's leading proprietary derivatives trading firms. Founded in 2007, we have over 100 employees across three office locations - Hong Kong (our HQ), Sydney, and Shanghai. Our trading expertise and strategies...

  • Graduate Trader 2025 Intake

    1 month ago

    Sydney, Australia Eclipse Trading Full time

    Graduate Trader | 2025 Intake **Graduate Trader | 2025 Intake** **Commencement date: February 2025** **Location: Sydney** Eclipse Trading is one of Asia's leading proprietary derivatives trading firms. Founded in 2007, we have over 100 employees across three office locations - Hong Kong (our HQ), Sydney, and Shanghai. Our trading expertise and strategies...

  • Mental Health Intake Manager

    2 weeks ago

    Sydney, Australia Ramsay Health Care Full time

    **Mental Health Intake Manager** **We are a leading provider of health care services with a special culture known as “The Ramsay Way” and a philosophy of “People Caring for People”** **Mental Health Intake Manager to join our team at Ramsay Clinics Northside and Ramsay Clinic Cremorne to oversee in the intake assessment process for our mental...

  • Intake Officer

    3 days ago

    Sydney, Australia JobAccess Full time

    Company Description The CRRS, our Complaints, Resolution and Referral service, where you will receive incoming calls from customers from the Disability Employment Services (DES), Disability Advocacy Services and the Australian Disability Enterprises (ADE’s), and assist with incoming calls from the National Disability Abuse and Neglect Hotline. The Hotline...

  • APS5 Intake Triage and Early Resolution Officers

    4 weeks ago

    Sydney, Australia Flexhive Full time

    A fantastic opportunity on a 2 year contract with the possibility for an extension. Attractive hourly rate with a hybrid working environment. Various locations across Australia including: Locations: Penrith (NSW), Parramatta (NSW), Melbourne (VIC), Brisbane (QLD), Canberra (ACT), Perth (WA), Adelaide (SA), Hobart (TAS) and Darwin (NT) About the role: As an...

  • APS5 Intake Triage and Early Resolution Officers

    1 week ago

    Sydney, Australia Flexhive Full time

    A fantastic opportunity on a 2 year contract with the possibility for an extension. Attractive hourly rate with a hybrid working environment. Various locations across Australia including: Locations: Penrith (NSW), Parramatta (NSW), Melbourne (VIC), Brisbane (QLD), Canberra (ACT), Perth (WA), Adelaide (SA), Hobart (TAS) and Darwin (NT) About the role: As an...

  • Domestic Violence

    3 weeks ago

    Sydney, Australia St Vincent de Paul Society NSW Full time

    **Part-time - contract to end on 30th June 2024** - Rare Opportunity to Make a Difference in a Purpose-Led Organisation - Not-for-Profit Salary Packaging Tax Free Benefits - _The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society. We recognise the value of an...

  • Trainee Intake 2024, Certificate Iii

    3 weeks ago

    Sydney, Australia 1300 Apprentice Full time

    We are currently seeking motivated individuals for a wide variety of traineeship vocations in various locations across Sydney, Illawarra and Southern Highlands. These opportunities will be commencing in late 2023 or early 2024. **We offer traineeship opportunities in**: **Accounting, Administration, Business, Financial services, Surveying,...

  • Early Childhood Intake Coordinator

    2 weeks ago

    North Sydney, Australia Northcott Full time

    Join our new & inclusive Early Childhood Intake team in Chatswood - Multiple Temporary Full Time roles to 30 June 2025 - $79,628.61 pa + Super + Salary Packaging available - ** Join our new & inclusive Early Childhood Intake team in Chatswood**: - ** Multiple Temporary Full Time role to 30 June 2025**: - ** Option of 5 day/week or 4 day/week roles**: - **...