Client Intake and Support Officer

6 months ago

Sydney, Australia HammondCare Full time

Client Intake and Support Officer, Restorative Care Team, Centre for Positive Ageing
- Permanent full-time position based at the Centre for Positive Ageing at Hammondville
- Packaged salary for the successful applicant will be matched to NSW Health Administration Officer Level 2

**About HammondCare**:
HammondCare is an independent Christian charity that exists to improve the quality of life for people in need. We specialise in aged and dementia care, palliative care, rehabilitation, mental health services for older people, and other related health and aged care services. HammondCare seeks to embed evidence-based best practices in its services and we provide these services through home care, sub-acute hospitals and residential aged care.

Bringing these health, hospital and aged care services together, HammondCare has been able to develop innovative, flexible care models designed to serve people with complex health or aged care needs, regardless of their circumstances.

**About the role**:
The Client Intake and Support Officer works within the Mission and Mission in Action of HammondCare to ensure that administration services are tailored to the needs of individual clients and maximise client satisfaction. The role undertakes a key role in the Restorative Care frontline team, providing reliable office-based support for allied health staff, clients, and their representatives.

**Essence of the role**:

- Provide reliable office-based support for the allied health team
- Ensure efficient triage (escalation) of enquiries and referrals
- Work closely with Care Coordinators to ensure effective program administration, including ordering and tracking of equipment for clients
- Provide administrative support to facilitate allied health meetings and case conferences, including distribution of agendas and production of minutes
- Responsible for client documentation from referral to commencement of the program
- Provide system and staff administration by maintaining up-to-date data on allied health staff information
- Participate as a member of the Restorative Care team in a continuous quality improvement team environment

**About you**:

- **Working knowledge of ComCare and My Aged Care portal, aged care support packages such as Commonwealth Home Support Package, Restorative Care programs and Short-Term Restorative Care programs is highly desirable**:

- Demonstrated experience in customer service, and commitment to excellence to ensure the consistent provision of exceptional service to internal and external stakeholders
- Demonstrated ability to use initiative and problem-solve with limited supervision.
- Demonstrated ability to record, report and maintain information
- Strong administrative and computer skills
- Ability to work independently and as part of a team
- Empathy and patience.

**So, what's in it for you?**:

- HammondCare provides its staff with supervision & support, career development opportunities and education along with a rewards and recognition program
- The Restorative Care team provides excellent work/life balance with flexibility to suit your needs
- Tax benefits through generous salary packaging options
- **Living expenses up to $15,900 tax-free**:

- **Meal allowance up to $2,650 tax-free**
- IT equipment including laptop and phone to perform your role
- Generous remuneration for the use of a private vehicle
- EAP support & access to wellness services
- Fabulous benefits program which includes a fitness passport and staff discounts

**_ All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks and must have or be willing to have up-to-date Covid and flu vaccinations._

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